[Logged] Update Error

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All Forums >> [New Releases from Matrix Games] >> Command: Modern Operations series >> Tech Support >> [Logged] Update Error

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[Logged] Update Error - 12/12/2019 1:50:05 PM

chops

Posts: 69
Joined: 12/16/2012
Status: offline

When trying to update using the game interface, I constantly get this error message:

Downloading Update Information from Server #1
Creating Handle.........

Error Update information for Command Modern Operations could not be downloaded. Please contact Matrix Games for help

< Message edited by apache85 -- 12/24/2019 1:18:00 AM >

Post #: 1

RE: Update Error - 12/13/2019 4:07:30 AM

TheOttoman

Posts: 139
Joined: 12/14/2017
Status: offline

I'm also getting this error message

(in reply to chops)

Post #: 2

RE: Update Error - 12/13/2019 8:20:49 AM

Surtur

Posts: 435
Joined: 8/6/2013
From: The Netherlands
Status: offline

Hi guys, we are sorry to hear you are having problems. Are you using the updater tool from the launcher or trying to download the patch files from the website?

_____________________________

(in reply to TheOttoman)

Post #: 3

RE: Update Error - 12/13/2019 10:43:54 AM

ultradave

Posts: 1355
Joined: 8/20/2013
Status: offline

I think they are talking about the launcher. It seldom works for me. Not just with CMO or C:MANO, but any Matrix product. Once in a while it does, randomly, with no changes in my system.

I've gotten in the habit just to download from the links you provide in the forum.

_____________________________

----------------
Dave A.
"When the Boogeyman goes to sleep he checks his closet for paratroopers"

(in reply to Surtur)

Post #: 4

RE: Update Error - 12/13/2019 12:26:34 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Usually this issue is caused by the interference of a Internet security program (a firewall, an anti-virus, an anti-malware, etc.) with the game update feature. Please check if any of your Internet security programs is interfering with the download from our ftp servers.
Alternatively, you can manually download and install the updates from your account'0s download area:

https://www.matrixgames.com/forums/tm.asp?m=4678678

(in reply to ultradave)

Post #: 5

RE: Update Error - 12/13/2019 1:06:07 PM

thewood1

Posts: 6529
Joined: 11/27/2005
Status: offline

I have had this issue forever it seems. I have given up using the updater and just check it now and then. There have been several threads on this scattered across multiple games for years.

Have always used Windows Defender in Win10 and have gotten no notifications on the Matrix updater.

(in reply to VPaulus)

Post #: 6

RE: Update Error - 12/13/2019 1:14:35 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

if you install and run as admin, it works every time on the default AV and firewall on windows 10, as long as you use a admin account to login with...

(in reply to thewood1)

Post #: 7

RE: Update Error - 12/20/2019 8:20:54 PM

chops

Posts: 69
Joined: 12/16/2012
Status: offline

quote:

ORIGINAL: VPaulus

Usually this issue is caused by the interference of a Internet security program (a firewall, an anti-virus, an anti-malware, etc.) with the game update feature. Please check if any of your Internet security programs is interfering with the download from our ftp servers.
Alternatively, you can manually download and install the updates from your account'0s download area:

https://www.matrixgames.com/forums/tm.asp?m=4678678

I am using Windows 10 (latest patch) and Windows Defender. The updater still does not work. Hopefully you can update your software so that we can update the game using the Launcher.

(in reply to VPaulus)

Post #: 8

RE: Update Error - 12/20/2019 9:00:19 PM

thewood1

Posts: 6529
Joined: 11/27/2005
Status: offline

Same here. Win10, defender, admin, run as admin.

(in reply to chops)

Post #: 9

RE: Update Error - 12/22/2019 1:37:24 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

There are basically two reasons why the updater doesn't work:

1. Interference of an Internet security program.

2. ISP traffic shaping for downloads via ftp servers.

Regarding Windows Defender one of the problems might be the SmartScreen filter:
https://www.pcworld.com/article/3197443/how-to-get-past-windows-defender-smartscreen-in-windows-10.html

(in reply to thewood1)

Post #: 10

RE: Update Error - 12/22/2019 3:26:50 PM

thewood1

Posts: 6529
Joined: 11/27/2005
Status: offline

So can I ask why no other program or game I run has this issue? It has only been the Matrix update program.

(in reply to VPaulus)

Post #: 11

RE: Update Error - 12/22/2019 5:40:32 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

if you install and run as admin it works fine on the default programs installed on windows 10, as that's what it's tested on, but anything else in the mix, and anything could be causing it, sometimes addon programs from motherboard tools can stop and interfere with it, but without logs and reports it's much harder to do anything other than guess.

even some basic windows tools like any of the gaming ones built into windows 10, imo are better to be disabled if not used, and then cause less issue

(in reply to thewood1)

Post #: 12

RE: Update Error - 12/22/2019 8:26:14 PM

thewood1

Posts: 6529
Joined: 11/27/2005
Status: offline

I'll ask again, what is the updater doing that is different than Steam, BFC's DRM, etc.? Don't have that issue anywhere else.

(in reply to zakblood)

Post #: 13

RE: Update Error - 1/16/2020 9:07:45 PM

kgambit

Posts: 72
Joined: 1/9/2015
Status: offline

quote:

ORIGINAL: VPaulus

There are basically two reasons why the updater doesn't work:

1. Interference of an Internet security program.

2. ISP traffic shaping for downloads via ftp servers.

Regarding Windows Defender one of the problems might be the SmartScreen filter:
https://www.pcworld.com/article/3197443/how-to-get-past-windows-defender-smartscreen-in-windows-10.html

It took a couple of tries but I "finally" got the TrueUpdater.exe to update itself (which was being blocked by Windows defender). Now at least it tells me there is a newer update available. But the updater is STILL timing out as it tries to download the actual CMO update.

And yes it was installed and is being run as admin.

And this is the last message I get after the updater fails. It looks like its getting somewhere to 15% of the update downloaded before it stops.

Attachment (1)

< Message edited by kgambit -- 1/16/2020 9:09:36 PM >

(in reply to VPaulus)

Post #: 14

RE: Update Error - 1/17/2020 10:25:42 AM

guanotwozero

Posts: 651
Joined: 12/27/2013
Status: offline

That "Launcher.exee" looks like a typo in a file manifest, e.g. a list of files to be replaced.

(in reply to kgambit)

Post #: 15

RE: Update Error - 1/17/2020 11:47:47 AM

JosephStephenson

Posts: 11
Joined: 7/4/2019
Status: offline

Hi Sorry to hear you are having problems with our updater. The error message you are seeing, kgambit, was due to a spelling mistake in the code to re-open the Launcher when you cancel the updater. This has now been corrected. It however doesn't resolve the download issues you experiencing that are leading you to the error screen in the first place. We can only suggest you download the update manually from the members area or store page.

(in reply to guanotwozero)

Post #: 16

RE: Update Error - 1/17/2020 12:47:35 PM

kgambit

Posts: 72
Joined: 1/9/2015
Status: offline

Thanks Joseph.

(in reply to JosephStephenson)

Post #: 17