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Error Message trying to buy

 
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Error Message trying to buy - 6/4/2020 2:51:05 PM   
nkpontik

 

Posts: 3
Joined: 6/28/2017
Status: offline 		I am a US customer. When I try to purchase , (with several different credit cards) I get the following message:

"The request cannot be fulfilled for the current shopper. Please contact BlueSnap support for further details.."
The cards are good, and I tried to purchase at 3:30 pm UK time (as per Matrix post saying when available).

< Message edited by nkpontik -- 6/4/2020 2:52:00 PM >
Post #: 1
RE: Error Message trying to buy - 6/4/2020 2:52:56 PM   
Shards

 

Posts: 72
Joined: 8/25/2015
Status: offline 		Hi,

Can you send an email to support@slitherine.co.uk ? The guys there should be able to help you figure out what's happening there

Thanks!

(in reply to nkpontik)
Post #: 2
RE: Error Message trying to buy - 6/4/2020 2:54:03 PM   
nkpontik

 

Posts: 3
Joined: 6/28/2017
Status: offline 		will do, thanks for quick reply

(in reply to Shards)
Post #: 3
RE: Error Message trying to buy - 6/4/2020 3:57:45 PM   
nkpontik

 

Posts: 3
Joined: 6/28/2017
Status: offline 		Nothing yet but an automated response from Slitherine saying they "opened ticket"
Has any US based player been able to successfully purchase?

(in reply to nkpontik)
Post #: 4
RE: Error Message trying to buy - 6/4/2020 4:17:22 PM   
budd


Posts: 2972
Joined: 7/4/2009
From: Tacoma
Status: offline 		yea, the download was a little slow but everything went fine. West Coast here

_____________________________

Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

"Be Yourself; Everyone else is already taken" ~Oscar Wilde

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.

(in reply to nkpontik)
Post #: 5
RE: Error Message trying to buy - 6/4/2020 4:42:28 PM   
Zenra


Posts: 179
Joined: 4/25/2002
From: Grand Rapids, MI, USA
Status: offline 		Same error here - looks like a great game and I want to play but cannot buy the crazy thing! Contacting Slitherine...

_____________________________

Mitchell

(in reply to nkpontik)
Post #: 6
RE: Error Message trying to buy - 6/4/2020 4:53:01 PM   
Shards

 

Posts: 72
Joined: 8/25/2015
Status: offline 		It might be worth trying a different web browser as a quick fix?

(in reply to Zenra)
Post #: 7
RE: Error Message trying to buy - 6/4/2020 5:03:47 PM   
Zenra


Posts: 179
Joined: 4/25/2002
From: Grand Rapids, MI, USA
Status: offline 		Same issue in Firefox and internet Explorer - sent email to support@slitherine.co.uk as suggested....

_____________________________

Mitchell

(in reply to Shards)
Post #: 8
RE: Error Message trying to buy - 6/4/2020 10:50:33 PM   
border10


Posts: 28
Joined: 3/12/2011
Status: offline 		I got the same error on multiple browsers as well when paying via card. I used the Paypal option. That worked fine.

(in reply to Zenra)
Post #: 9
RE: Error Message trying to buy - 6/4/2020 11:41:14 PM   
eddieballgame

 

Posts: 676
Joined: 6/29/2011
Status: offline 		No issues here, using 'IE'.
Download was faster then usual for Slitherine/Matrix; but was not over 600mb, which helps. :)

(in reply to border10)
Post #: 10
RE: Error Message trying to buy - 6/5/2020 4:24:48 AM   
Clux


Posts: 411
Joined: 9/16/2018
From: Mexico
Status: offline 		I had a problem making a payment with my debit card, but I was able to make it without any problems using the same card but through paypal.

(in reply to eddieballgame)
Post #: 11
RE: Error Message trying to buy - 6/5/2020 11:49:52 AM   
fikonbulle

 

Posts: 6
Joined: 6/5/2020
Status: offline 		I had the same problem, it said something about "mismatch in price". I had during the purchase changed from Swedish Krona to euro and then back again out of curiosity.

I redid the order without changing and it went through. Funny thing is when i changed from and to Krona it cost 395kr but later it cost 391kr

< Message edited by fikonbulle -- 6/5/2020 11:50:49 AM >

(in reply to Clux)
Post #: 12
RE: Error Message trying to buy - 6/5/2020 1:22:02 PM   
Zenra


Posts: 179
Joined: 4/25/2002
From: Grand Rapids, MI, USA
Status: offline 		I received email from Slitherine support saying, "The issue is ow fixed. You should now be able to place the order."

I got impatient and purchased using PayPal as others suggested here so I have not verified, but hopefully the issue is now sorted.

_____________________________

Mitchell

(in reply to fikonbulle)
Post #: 13
RE: Error Message trying to buy - 6/5/2020 2:14:31 PM   
pepita17

 

Posts: 29
Joined: 3/16/2014
Status: offline 		Hello,

this is what i have :

Error - Shopping Cart
The request cannot be fulfilled for the current shopper. Please contact BlueSnap support for further details..

thank you for your help.

(in reply to nkpontik)
Post #: 14
RE: Error Message trying to buy - 6/5/2020 3:32:35 PM   
alomoes

 

Posts: 46
Joined: 12/29/2012
Status: offline 		I found a work around by using paypal instead of my card directly. Hopefully that helps? Course I wasn't switching from kronas to dollars

(in reply to pepita17)
Post #: 15
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