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All Forums >> [New Releases from Matrix Games] >> Close Combat – The Bloody First >> Close Combat: The Bloody First - Tech Support Forum >> Crash report. Page: [1]
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Crash report. - 5/31/2020 10:07:43 AM   
Shadow_

 

Posts: 4
Joined: 5/31/2020
Status: offline 		Hello,

So I've encountered a crash, and here I am to report it.

It happens after I click the "Next" button, right after the victory screen of the Djebel Berda map.

I'm playing with the 1.1.4 beta.




Attachment (1)

< Message edited by Shadow_ -- 5/31/2020 10:08:29 AM >
Post #: 1
RE: Crash report. - 5/31/2020 10:09:58 AM   
Shadow_

 

Posts: 4
Joined: 5/31/2020
Status: offline 		I have also another issue in the same campaign, the groups icons in the "Soldiers" tab don't appear anymore.





Attachment (1)

(in reply to Shadow_)
Post #: 2
RE: Crash report. - 6/1/2020 3:33:09 PM   
PipFromSlitherine

 

Posts: 1446
Joined: 6/23/2010
Status: offline 		Is this repeatable from a savegame? If so could you please post the save for the team to look at.

Cheers

Pip


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Post #: 3
RE: Crash report. - 6/1/2020 8:06:48 PM   
Shadow_

 

Posts: 4
Joined: 5/31/2020
Status: offline 		Yes, it is. Here the save in attachment.

Attachment (1)

< Message edited by Shadow_ -- 6/1/2020 8:07:49 PM >

(in reply to Shadow_)
Post #: 4
RE: Crash report. - 6/1/2020 10:56:23 PM   
SteveMcClaire

 

Posts: 4472
Joined: 11/19/2007
Status: offline 		Thanks Shadow. I was able to reproduce the problem and we'll get the fix in the next update.

In the meantime here is a fixed saved game.


Attachment (1)

(in reply to Shadow_)
Post #: 5
RE: Crash report. - 6/2/2020 10:12:59 AM   
Shadow_

 

Posts: 4
Joined: 5/31/2020
Status: offline 		Thank you !

(in reply to SteveMcClaire)
Post #: 6
RE: Crash report. - 6/13/2020 2:38:04 PM   
mrob1169

 

Posts: 12
Joined: 12/1/2006
Status: offline 		Hi, I've been greatly enjoying the game but recently had this same error. Does that mean I cannot continue the campaign I am playing?

I have attached the saved game in case it can be salvaged.

Attachment (1)

< Message edited by mrob1169 -- 6/13/2020 2:39:48 PM >

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Post #: 7
RE: Crash report. - 6/15/2020 3:02:00 PM   
SteveMcClaire

 

Posts: 4472
Joined: 11/19/2007
Status: offline 		mrob1169 -- the update to address this issue should be out 'soon.' You should be able to continue the game after that.

(in reply to mrob1169)
Post #: 8
RE: Crash report. - 6/15/2020 4:45:54 PM   
mrob1169

 

Posts: 12
Joined: 12/1/2006
Status: offline
quote:

ORIGINAL: Steve McClaire

mrob1169 -- the update to address this issue should be out 'soon.' You should be able to continue the game after that.


Terrific, thank you.

(in reply to SteveMcClaire)
Post #: 9
RE: Crash report. - 7/10/2020 1:08:16 PM   
mrob1169

 

Posts: 12
Joined: 12/1/2006
Status: offline
quote:

ORIGINAL: Steve McClaire

mrob1169 -- the update to address this issue should be out 'soon.' You should be able to continue the game after that.


Any idea when the next update will arrive? Also, if I start over with a new campaign am I likely to encounter the same crash loading a saved game at some point?

(in reply to SteveMcClaire)
Post #: 10
RE: Crash report. - 7/10/2020 3:10:55 PM   
PipFromSlitherine

 

Posts: 1446
Joined: 6/23/2010
Status: offline 		The beta version is live on Steam right now. Once it has had some testing it will be released across all platforms.

Cheers

Pip


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Post #: 11
RE: Crash report. - 7/10/2020 6:59:46 PM   
mrob1169

 

Posts: 12
Joined: 12/1/2006
Status: offline 		I installed the 1.1.6 beta and the game throws an unhandled exception when I try to load my saved game. Normally I would include a screen capture but I was not able to do that when the error message box was displayed.

(in reply to PipFromSlitherine)
Post #: 12
RE: Crash report. - 7/10/2020 7:57:34 PM   
PipFromSlitherine

 

Posts: 1446
Joined: 6/23/2010
Status: offline 		A screen capture of the crash message isn't necessary if you are able to send the error log to us. You can of course also attach the error log specifically to a post.

Cheers

Pip


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Post #: 13
RE: Crash report. - 7/11/2020 10:18:44 PM   
mrob1169

 

Posts: 12
Joined: 12/1/2006
Status: offline
quote:

ORIGINAL: PipFromSlitherine

A screen capture of the crash message isn't necessary if you are able to send the error log to us. You can of course also attach the error log specifically to a post.

Cheers

Pip



Okay, where is the error log written?

(in reply to PipFromSlitherine)
Post #: 14
RE: Crash report. - 7/13/2020 2:21:45 PM   
PipFromSlitherine

 

Posts: 1446
Joined: 6/23/2010
Status: offline 		Documents/My Games/CloseCombatTheBloodyFirst and is error.log (for the last run) or datestamped error logs for prior crashes.

Cheers

Pip


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Post #: 15
RE: Crash report. - 7/13/2020 5:13:34 PM   
mrob1169

 

Posts: 12
Joined: 12/1/2006
Status: offline 		Okay here is the most recent error log.


Attachment (1)

(in reply to PipFromSlitherine)
Post #: 16
RE: Crash report. - 7/13/2020 6:26:57 PM   
DefeatistAttitude

 

Posts: 8
Joined: 11/9/2019
Status: offline 		Have been trying to report crashes here, but each time I try I get this message:

You are not allowed to post links, emails or phone numbers for 7 days from the date of your tenth post.

< Message edited by DefeatistAttitude -- 7/13/2020 6:28:29 PM >

(in reply to mrob1169)
Post #: 17
RE: Crash report. - 7/13/2020 7:38:14 PM   
PipFromSlitherine

 

Posts: 1446
Joined: 6/23/2010
Status: offline
quote:

ORIGINAL: mrob1169

Okay here is the most recent error log.


Are you also sending the logs to us on restart, as I can't find a log matching this one.

Cheers

Pip

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Post #: 18
RE: Crash report. - 7/14/2020 1:30:59 PM   
mrob1169

 

Posts: 12
Joined: 12/1/2006
Status: offline
quote:

ORIGINAL: PipFromSlitherine


quote:

ORIGINAL: mrob1169

Okay here is the most recent error log.


Are you also sending the logs to us on restart, as I can't find a log matching this one.

Cheers

Pip


Yes, I have been selecting "Yes" when prompted for permission to send the error log. I did it again just a minute ago. I answered "Yes" when prompted and I have attached the latest log file to this post.


Attachment (1)

< Message edited by mrob1169 -- 7/14/2020 1:31:19 PM >

(in reply to PipFromSlitherine)
Post #: 19
RE: Crash report. - 7/14/2020 3:02:34 PM   
PipFromSlitherine

 

Posts: 1446
Joined: 6/23/2010
Status: offline 		Found it. Thanks a lot. The team will take a look.

Cheers

Pip


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Post #: 20
RE: Crash report. - 7/14/2020 6:31:05 PM   
SteveMcClaire

 

Posts: 4472
Joined: 11/19/2007
Status: offline 		Hi mrob1169 -- can you please send me your saved game file? It will be in Documents\My Games\CloseCombatTheBloodyFirst\Saves. If you can compress/zip it and post here that would be a big help.


(in reply to mrob1169)
Post #: 21
RE: Crash report. - 7/14/2020 8:42:58 PM   
mrob1169

 

Posts: 12
Joined: 12/1/2006
Status: offline
quote:

ORIGINAL: Steve McClaire

Hi mrob1169 -- can you please send me your saved game file? It will be in Documents\My Games\CloseCombatTheBloodyFirst\Saves. If you can compress/zip it and post here that would be a big help.




Steve, it is attached to post #7 in this thread.

(in reply to SteveMcClaire)
Post #: 22
RE: Crash report. - 7/14/2020 9:54:41 PM   
SteveMcClaire

 

Posts: 4472
Joined: 11/19/2007
Status: offline 		Thank you. Sorry, I missed that. I will get this fixed ASAP.

Steve

(in reply to mrob1169)
Post #: 23
RE: Crash report. - 7/23/2020 1:24:54 AM   
ALLINJACKS

 

Posts: 3
Joined: 7/23/2020
Status: offline 		Hello, I downloaded the game just a couple of days ago and am having a similar error. I receive a crash message when opening the game, but am still able to start the game and play. However, when I try to advance to the next battle in my save file I receive an "Unhandled Exception" error message. I've attached my saved game if you could please take a look.

Let me know if there is any other information you need to take a look at it. Thanks!

Attachment (1)

(in reply to SteveMcClaire)
Post #: 24
RE: Crash report. - 7/23/2020 3:47:46 PM   
SteveMcClaire

 

Posts: 4472
Joined: 11/19/2007
Status: offline 		The latest update (1.1.7) is available as a beta update on Steam right now and contains a fix for this issue. This update will go live to other platforms (GOG/Matrix) after a short beta test period.

(in reply to ALLINJACKS)
Post #: 25
RE: Crash report. - 7/24/2020 12:01:59 AM   
ALLINJACKS

 

Posts: 3
Joined: 7/23/2020
Status: offline 		Thanks. What is the Beta code?

(in reply to SteveMcClaire)
Post #: 26
RE: Crash report. - 7/24/2020 12:09:04 AM   
ALLINJACKS

 

Posts: 3
Joined: 7/23/2020
Status: offline 		Nvm, I was able to get the beta and it's working great. Thanks for the support!

(in reply to ALLINJACKS)
Post #: 27
RE: Crash report. - 7/24/2020 4:24:15 AM   
mrob1169

 

Posts: 12
Joined: 12/1/2006
Status: offline 		That fixes the problem for me as well. Thanks Steve!

(in reply to ALLINJACKS)
Post #: 28
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