Howto re-download game?

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All Forums >> [New Releases from Matrix Games] >> War in the Pacific: Admiral's Edition >> Tech Support >> Howto re-download game?

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Howto re-download game? - 7/27/2020 6:39:40 PM

The Gnome

Posts: 1233
Joined: 5/17/2002
From: Philadelphia, PA
Status: offline

Hi, I originally downloaded the game and installed it into a VM, which I've used to move the game across my computers as I get new equipment. Unfortunately, I've gotten to the point where this setup is no longer working for me adequately.

I originally purchased the game back in 2009 using Digital River for the download. Unfortunately, I can't get the game to download again 11 years later. Are there any options to download the game from Matrix anywhere? I can provide my order number and cd key if needed.

Post #: 1

RE: Howto re-download game? - 7/27/2020 6:44:04 PM

Alfred

Posts: 6685
Joined: 9/28/2006
Status: offline

Have you tried registering AE in the members area?

Alfred

(in reply to The Gnome)

Post #: 2

RE: Howto re-download game? - 7/27/2020 6:47:06 PM

The Gnome

Posts: 1233
Joined: 5/17/2002
From: Philadelphia, PA
Status: offline

I had done that ages ago when I tried this and abandoned the hunt. I'll try that again.

(in reply to Alfred)

Post #: 3

RE: Howto re-download game? - 7/27/2020 6:55:55 PM

The Gnome

Posts: 1233
Joined: 5/17/2002
From: Philadelphia, PA
Status: offline

Slowly remembering why I gave up on the members area:

- Tried signing up with my usual username, said it was in use.
- Followed the "Forgot password" procedure, and reset the password.
- Still couldn't log in
- Decided to start from scratch with a new account, ended up with an "The request is invalid." message on the signup form.

Any other ideas?

(in reply to The Gnome)

Post #: 4

RE: Howto re-download game? - 7/28/2020 2:54:51 AM

Alfred

Posts: 6685
Joined: 9/28/2006
Status: offline

As you can't get into the Members area, try this link

support@slitherine.co.uk

to open a help ticket.

Alfred

(in reply to The Gnome)

Post #: 5

RE: Howto re-download game? - 7/28/2020 3:19:52 AM

Anachro

Posts: 2506
Joined: 11/23/2015
From: The Coastal Elite
Status: offline

If you send an email to slitherine support with your order # and other information such as the installation key, they will send you a new link to use to redownload the game. What I've done personally to avoid having to do this is I keep the installation file on my personal dropbox for if I ever need it.

(in reply to Alfred)

Post #: 6

RE: Howto re-download game? - 7/28/2020 2:51:00 PM

The Gnome

Posts: 1233
Joined: 5/17/2002
From: Philadelphia, PA
Status: offline

Thanks for the help all, will email support.