Howto re-download game? (Full Version)

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The Gnome -> Howto re-download game? (7/27/2020 6:39:40 PM)

Hi, I originally downloaded the game and installed it into a VM, which I've used to move the game across my computers as I get new equipment. Unfortunately, I've gotten to the point where this setup is no longer working for me adequately.

I originally purchased the game back in 2009 using Digital River for the download. Unfortunately, I can't get the game to download again 11 years later. Are there any options to download the game from Matrix anywhere? I can provide my order number and cd key if needed.



Alfred -> RE: Howto re-download game? (7/27/2020 6:44:04 PM)

Have you tried registering AE in the members area?

Alfred



The Gnome -> RE: Howto re-download game? (7/27/2020 6:47:06 PM)

I had done that ages ago when I tried this and abandoned the hunt. I'll try that again.



The Gnome -> RE: Howto re-download game? (7/27/2020 6:55:55 PM)

Slowly remembering why I gave up on the members area:

- Tried signing up with my usual username, said it was in use.
- Followed the "Forgot password" procedure, and reset the password.
- Still couldn't log in
- Decided to start from scratch with a new account, ended up with an "The request is invalid." message on the signup form.

Any other ideas?



Alfred -> RE: Howto re-download game? (7/28/2020 2:54:51 AM)

As you can't get into the Members area, try this link

support@slitherine.co.uk

to open a help ticket.

Alfred



Anachro -> RE: Howto re-download game? (7/28/2020 3:19:52 AM)

If you send an email to slitherine support with your order # and other information such as the installation key, they will send you a new link to use to redownload the game. What I've done personally to avoid having to do this is I keep the installation file on my personal dropbox for if I ever need it.



The Gnome -> RE: Howto re-download game? (7/28/2020 2:51:00 PM)

Thanks for the help all, will email support. [sm=00000924.gif]



Ian R -> RE: Howto re-download game? (8/6/2020 3:44:54 PM)

Did you get what you needed?



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