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Serial Number error issue - 11/2/2020 12:00:59 PM   
simovitch


Posts: 5488
Joined: 2/14/2006
Status: offline
If you are getting this error, I need some information so I can figure it out:
There is an error with your serial number as entered. Please contact support@matrixgames.com for assistance

1. What is your error code?

2. Do you have 3 files in your main installation folder called:
eaglecom.exe
eaglecom.cdd
serialreg.txt

Thanks.

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simovitch

Post #: 1
RE: Serial Number error issue - 11/3/2020 9:03:05 PM   
planetbrain


Posts: 88
Joined: 1/27/2006
Status: offline 		Get this error running btr.exe through dxwnd but NOT if run directly. Error code = -1073741819. The folder does contain your 3 mentioned files

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RE: Serial Number error issue - 11/3/2020 9:22:46 PM   
planetbrain


Posts: 88
Joined: 1/27/2006
Status: offline 		Should add that version no. shown is 1.06.05 & no similar issues prior to last update.

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RE: Serial Number error issue - 11/4/2020 9:28:45 AM   
Recognition


Posts: 193
Joined: 2/24/2002
From: A Brit in Holland / UK
Status: offline 		I have all 3 files mentioned in Directory.

eaglecom.exe has stopped working
1073741819

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Post #: 4
RE: Serial Number error issue - 11/4/2020 1:45:03 PM   
simovitch


Posts: 5488
Joined: 2/14/2006
Status: offline 		This particular error seems to be related to sound settings and directx. I'm not great at fixing these but it sounds like a compatibility issue.

OK, what happens when you try these 2 things:

1. In DXWnd, delete the current EDBTR profile and re-import EDBTR.dxw from your game directory and run it.

2. set the properties of eaglecom.exe and btr.exe to run as administrator and windows 8 compatibility.

also see this page: https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install-winpc/solved-error-code-1073741819-when-running-certain/76b4c0e8-c5ff-43cd-9098-0ae524b422ac


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simovitch


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Post #: 5
RE: Serial Number error issue - 11/4/2020 2:02:07 PM   
Recognition


Posts: 193
Joined: 2/24/2002
From: A Brit in Holland / UK
Status: offline
quote:

ORIGINAL: simovitch

This particular error seems to be related to sound settings and directx. I'm not great at fixing these but it sounds like a compatibility issue.

OK, what happens when you try these 2 things:

1. In DXWnd, delete the current EDBTR profile and re-import EDBTR.dxw from your game directory and run it.

2. set the properties of eaglecom.exe and btr.exe to run as administrator and windows 8 compatibility.

also see this page: https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install-winpc/solved-error-code-1073741819-when-running-certain/76b4c0e8-c5ff-43cd-9098-0ae524b422ac



Tried 1. Same problem.
Tried 2 ....and can get into game.
So it seems that DXWnd does not work in this case.

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Post #: 6
RE: Serial Number error issue - 11/4/2020 8:28:53 PM   
planetbrain


Posts: 88
Joined: 1/27/2006
Status: offline 		Deleted

< Message edited by planetbrain -- 11/5/2020 4:26:22 AM >

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Post #: 7
RE: Serial Number error issue - 11/5/2020 3:07:27 AM   
planetbrain


Posts: 88
Joined: 1/27/2006
Status: offline 		I believe I have found out something, perhaps inconclusive, about this issue. Deleting the file winmm.dll from the dxwnd directory stops the error message.(ie the game runs)
Further tests/research pending.
(Edit):
A different version of winmm.dll works - in my case a 146Kb version digitally signed 26Sep2020.
The replaced version was 137Kb & not digitally signed.


< Message edited by planetbrain -- 11/5/2020 4:39:03 AM >

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Post #: 8
RE: Serial Number error issue - 11/5/2020 6:40:16 AM   
Recognition


Posts: 193
Joined: 2/24/2002
From: A Brit in Holland / UK
Status: offline
quote:

ORIGINAL: planetbrain

I believe I have found out something, perhaps inconclusive, about this issue. Deleting the file winmm.dll from the dxwnd directory stops the error message.(ie the game runs)
Further tests/research pending.
(Edit):
A different version of winmm.dll works - in my case a 146Kb version digitally signed 26Sep2020.
The replaced version was 137Kb & not digitally signed.



Deleting the winmm.dll does indeed work. I can now get into the game via DXWnd, thou I'm not sure I can see any difference with DXWnd or without using compatibility mode. My only gripe now is the speckled Duck egg looking Map.

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Post #: 9
RE: Serial Number error issue SOLVED - 11/5/2020 11:47:58 AM   
simovitch


Posts: 5488
Joined: 2/14/2006
Status: offline 		OK so part of the problem here is that DXWnd is evolving and the configuration file provided with the game is not evolving with it. The version I have (.50) doesn't even have winmm.dll in it but I see the latest version is .58

You could try downloading and running 0.50 and see how that works. In the meantime I'll look into this more.

EDIT:
VERIFIED I get the same error as you folks if I run the latest version... so you need to stick with v2_05_50_build which is still available on the "Sourceforge" website:
https://sourceforge.net/projects/dxwnd/files/Latest%20build/

Thanks for working through this with me. I'm going to change the DXWnd made easy thread.

< Message edited by simovitch -- 11/5/2020 12:12:30 PM >

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simovitch


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Post #: 10
RE: Serial Number error issue SOLVED - 11/5/2020 2:54:06 PM   
Recognition


Posts: 193
Joined: 2/24/2002
From: A Brit in Holland / UK
Status: offline 		Thanks for that....v2_05_50 working, .58 working when winmm.dll removed. I don't know if there is any difference...... ?


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https://twitter.com/WW1IEPER1917 INTEL i9-9900K @3600Ghz 3.60 GHz 48GB RAM
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(in reply to simovitch)
Post #: 11
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