No emails in Pbem

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All Forums >> [New Releases from Matrix Games] >> Strategic Command Series >> Strategic Command WWII War in Europe >> Tech Support >> No emails in Pbem

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No emails in Pbem - 11/24/2020 9:02:52 PM

Ktonos

Posts: 282
Score: 0
Joined: 3/16/2018
Status: offline

I don't receive e-mails when my opponents finish their turn for a couple of days now.

Opponents do receive theirs

No e-mails in my spam folder and no block on the address.

Post #: 1

RE: No emails in Pbem - 11/25/2020 9:48:20 AM

Etzel

Posts: 73
Score: 0
Joined: 1/19/2019
From: Germany
Status: offline

Same problem here, for me AND my opponent.

(in reply to Ktonos)

Post #: 2

RE: No emails in Pbem - 11/25/2020 11:12:46 AM

The Land

Posts: 857
Score: 0
Joined: 2/19/2010
Status: offline

I am getting emails, though I think the format has changed!

_____________________________

1985 Red Storm mod - Beta testing!

Always wanted to play a "Cold War goes hot" scenario? Come and join in!

(in reply to Etzel)

Post #: 3

RE: No emails in Pbem - 11/25/2020 1:28:05 PM

Hubert Cater

Posts: 5199
Score: 2
Joined: 7/22/2013
Status: offline

Sorry to hear about the trouble here and please contact Matrix Support directly as they will be best positioned to correct any issues here.

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(in reply to The Land)

Post #: 4

RE: No emails in Pbem - 12/10/2020 10:38:46 AM

The Land

Posts: 857
Score: 0
Joined: 2/19/2010
Status: offline

quote:

ORIGINAL: Hubert Cater

Sorry to hear about the trouble here and please contact Matrix Support directly as they will be best positioned to correct any issues here.

How do we contact them? My PBEM emails have stopped coming through, apparently at random

_____________________________

1985 Red Storm mod - Beta testing!

Always wanted to play a "Cold War goes hot" scenario? Come and join in!

(in reply to Hubert Cater)

Post #: 5

RE: No emails in Pbem - 12/10/2020 2:01:43 PM

Hubert Cater

Posts: 5199
Score: 2
Joined: 7/22/2013
Status: offline

This is their contact and support page here:

https://www.matrixgames.com/contacts

_____________________________

(in reply to The Land)

Post #: 6

RE: No emails in Pbem - 12/10/2020 2:43:01 PM

The Land

Posts: 857
Score: 0
Joined: 2/19/2010
Status: offline

quote:

ORIGINAL: Hubert Cater

This is their contact and support page here:

https://www.matrixgames.com/contacts

Thanks!

_____________________________

1985 Red Storm mod - Beta testing!

Always wanted to play a "Cold War goes hot" scenario? Come and join in!

(in reply to Hubert Cater)

Post #: 7

RE: No emails in Pbem - 12/10/2020 4:05:00 PM

Etzel

Posts: 73
Score: 0
Joined: 1/19/2019
From: Germany
Status: offline

Just FYI:

I've contacted the support and they replied, that they will ask the web admin to take a look. Okay, that's fair. But for 14 days I haven't heard anything more. Nothing changed, no reply, nothing. For the time being I wouldn't call that "Support".

(in reply to The Land)

Post #: 8

RE: No emails in Pbem - 12/10/2020 8:43:59 PM

Will952

Posts: 167
Score: 0
Joined: 9/29/2018
Status: offline

I have also just stopped getting emails, despite getting them regularly up until 3 days ago.

(in reply to Etzel)

Post #: 9

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All Forums >> [New Releases from Matrix Games] >> Strategic Command Series >> Strategic Command WWII War in Europe >> Tech Support >> No emails in Pbem

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