Pre-orders Resumed

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2 >> Pre-orders Resumed

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Pre-orders Resumed - 3/2/2021 3:41:13 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi everyone,

In order to implement the correct 10% pre-order discount, we've temporarily halted pre-orders on War in the East 2. All customers who already placed an order will be manually refunded for the difference in price, we are currently exporting those orders and our support staff will be issuing those refunds. Pre-orders will be set live again shortly at the correct pre-order discount price.

Update: Pre-orders are now live again, at the correct price. Manual refunds will be issued to customers that ordered at the non-discounted price.

Regards,

- Erik

< Message edited by Erik Rutins -- 3/2/2021 5:43:41 PM >

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

Post #: 1

RE: Pre-orders Temporarily Halted - 3/2/2021 3:51:53 PM

Genosse

Posts: 38
Joined: 10/6/2011
Status: offline

Hi Erik, Thank You for your hands on responses to the confusion today. In addition to your previous clarifications, I have some questions about the shipping prices for physical editions that I hope you can respond to here:

https://www.matrixgames.com/forums/tm.asp?m=4972709&mpage=1&key=�

Thank You for your engagement!

(in reply to Erik Rutins)

Post #: 2

RE: Pre-orders Temporarily Halted - 3/2/2021 3:58:54 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Thanks, just responded to you there.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Genosse)

Post #: 3

RE: Pre-orders Temporarily Halted - 3/2/2021 6:06:36 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Just to confirm, all issues should now be resolved and pre-orders are now live again.

The big pre-order announcement will be posted tomorrow.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)

Post #: 4

RE: Pre-orders Temporarily Halted - 3/3/2021 12:17:25 PM

Franciscus

Posts: 809
Joined: 12/22/2010
From: Portugal
Status: offline

Hi
I preordered yesterday morning without the discount.
How the receive the refund for the 10% discount ?

Regards

_____________________________

Former AJE team member

(in reply to Erik Rutins)

Post #: 5

RE: Pre-orders Temporarily Halted - 3/3/2021 1:03:49 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

We have the list of those affected by this and we have manually started refund all of these
You don't have to contact us.

(in reply to Franciscus)

Post #: 6

RE: Pre-orders Temporarily Halted - 3/3/2021 10:49:21 PM

Narisomo

Posts: 43
Joined: 2/25/2021
Status: offline

I got the 10% back. To be honest, I didn't even know I could save 10% with the pre-order.

Very good.

Thanks for the fast refund.

(in reply to VPaulus)

Post #: 7

RE: Pre-orders Temporarily Halted - 3/4/2021 5:56:11 PM

Simulacra53

Posts: 632
Joined: 5/16/2015
Status: offline

+1

At least now it made some sense to pre-order.

(in reply to Narisomo)

Post #: 8

RE: Pre-orders Temporarily Halted - 3/4/2021 11:54:25 PM

riflebrigade

Posts: 95
Joined: 8/1/2005
From: Australia
Status: offline

If a pre-order purchase is made for a copy of WITE2 with the manual, is the postage cost shown before the order is placed, as from previous experience the postal cost is sometimes extremely high?

(in reply to Simulacra53)

Post #: 9

RE: Pre-orders Temporarily Halted - 3/5/2021 2:18:56 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Yes, the shipment cost is shown before the order is completed.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to riflebrigade)

Post #: 10

RE: Vorbestellungen vor�bergehend gestoppt - 3/8/2021 2:31:54 AM

Pocman

Posts: 8
Joined: 2/9/2021
From: Germany
Status: offline

Hi
I would like to know how many games WITE & WITW have been sold, or is it a secret.
Mfg Pocman

(in reply to Erik Rutins)

Post #: 11

RE: Vorbestellungen vor�bergehend gestoppt - 3/8/2021 3:03:53 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

We do not release sales numbers, sorry.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Pocman)

Post #: 12

RE: Vorbestellungen vor�bergehend gestoppt - 3/8/2021 6:21:09 PM

ajds

Posts: 44
Joined: 11/1/2006
From: Apple Valley, California USA
Status: offline

Preordered. First of all, the credit card expiration date entry process was weird and I almost gave up. But it worked after I took it real slow, like molasses in winter. Which is a movie reference.

Secondly, it was a very cruel process, because it ended with a DOWNLOAD button. Not cool Erik, since it was a FAKE download button. Just a big tease.

(in reply to Erik Rutins)

Post #: 13

RE: Vorbestellungen vor�bergehend gestoppt - 3/11/2021 9:54:18 PM

spinecruncher

Posts: 368
Joined: 9/9/2006
Status: offline

I just want to let Matrix know that this commander is ready for the invasion to begin early.

(in reply to ajds)

Post #: 14