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If you Pre-Ordered WITE2

 
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If you Pre-Ordered WITE2 - 3/25/2021 4:12:00 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		If you pre-ordered, please note that you can get your download through the Members Area "My Page" now that the game is released.

If you are not familiar with how to do that, this post will explain the process:

https://www.matrixgames.com/forums/tm.asp?m=4675348

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 1
RE: If you Pre-Ordered WITE2 - 3/25/2021 4:40:55 PM   
btd64


Posts: 9973
Joined: 1/23/2010
From: Mass. USA. now in Lancaster, OHIO
Status: offline 		Hi Erik, I preordered but I only see 2 Canada East and a Europe DL. Is there a US DL?....GP

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(in reply to Erik Rutins)
Post #: 2
RE: If you Pre-Ordered WITE2 - 3/25/2021 4:46:34 PM   
Mestor

 

Posts: 9
Joined: 4/2/2010
Status: offline 		I used the Canada servers from the Southern US without any problem, speeds were ok.

(in reply to btd64)
Post #: 3
RE: If you Pre-Ordered WITE2 - 3/25/2021 5:18:15 PM   
821Bobo


Posts: 2311
Joined: 2/8/2011
From: Slovakia
Status: offline 		I assume those 3 mirrors are same for everyone. Canada was probably much cheaper than US, having X GB upload bandwidth is not cheap.

(in reply to Mestor)
Post #: 4
RE: If you Pre-Ordered WITE2 - 3/25/2021 5:56:47 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Our default is in the US, but the Canada mirrors should work fine for you. Go with whatever looks the least busy.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to 821Bobo)
Post #: 5
RE: If you Pre-Ordered WITE2 - 3/25/2021 9:31:00 PM   
btd64


Posts: 9973
Joined: 1/23/2010
From: Mass. USA. now in Lancaster, OHIO
Status: offline 		Thanks Erik....GP

_____________________________

Intel i7 4.3GHz 10th Gen,16GB Ram,Nvidia GeForce MX330

AKA General Patton

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DWU-Beta Tester
TOAW4-Alpha/Beta Tester

"Do everything you ask of those you command"....Gen. George S. Patton

(in reply to Erik Rutins)
Post #: 6
RE: If you Pre-Ordered WITE2 - 3/25/2021 10:07:53 PM   
tm1


Posts: 691
Joined: 5/15/2013
From: Central Coast NSW Australia
Status: offline 		Hi
I am about to download the game but like one of the members has already mentioned I don't see a US server to download just 2 from Canada and 1 from Europe.

I am in Australia does this matter for down here to use one the Canadian ones?.

(in reply to btd64)
Post #: 7
RE: If you Pre-Ordered WITE2 - 3/25/2021 10:21:44 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Feel free to try them all and see which one is fastest for you.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to tm1)
Post #: 8
RE: If you Pre-Ordered WITE2 - 3/26/2021 11:46:15 AM   
armonica

 

Posts: 63
Joined: 4/13/2008
Status: offline 		I have been trying since yesterday a number of times on all 3 servers with a 1gb fiber optics connection from Italy, never got through.

(in reply to Erik Rutins)
Post #: 9
RE: If you Pre-Ordered WITE2 - 3/26/2021 1:46:34 PM   
oaltinyay

 

Posts: 593
Joined: 12/20/2012
Status: offline 		Is there a way to order the Print version ( I had preordered the soft ver )

(in reply to armonica)
Post #: 10
RE: If you Pre-Ordered WITE2 - 3/26/2021 1:57:01 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: armonica
I have been trying since yesterday a number of times on all 3 servers with a 1gb fiber optics connection from Italy, never got through.


Can you please share your external IP (you can find it by going to https://myexternalip.com/)? We can then check to see if there's any issue between you and our download servers.

Have you tried downloading through the Members Area / My Page links to see if that works any better for you?

Do you have any firewall software installed that could be interfering?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to armonica)
Post #: 11
RE: If you Pre-Ordered WITE2 - 3/26/2021 1:58:07 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: oaltinyay
Is there a way to order the Print version ( I had preordered the soft ver )


We plan to add a separate "Physical Upgrade" option to the store next week if all goes well. That will allow customers who already purchased the download only version to add on a physical copy. Stay tuned - I'll announce it here once it's available.


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to oaltinyay)
Post #: 12
RE: If you Pre-Ordered WITE2 - 3/26/2021 3:06:42 PM   
armonica

 

Posts: 63
Joined: 4/13/2008
Status: offline 		My external IP is 96.42.46.50 anyway I finally decided to use a VPN and in less than a minute it was done. So much time lost, I guess I should have thought about it earlier.

(in reply to Erik Rutins)
Post #: 13
RE: If you Pre-Ordered WITE2 - 3/26/2021 3:11:40 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Thanks armonica, I'm glad that ended up solving it for you but we'll check our logs to see if there are any issues that could have caused the initial problem for you.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to armonica)
Post #: 14
RE: If you Pre-Ordered WITE2 - 3/26/2021 3:29:03 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: armonica
My external IP is 96.42.46.50 anyway I finally decided to use a VPN and in less than a minute it was done. So much time lost, I guess I should have thought about it earlier.


We checked and confirmed that nothing on our side was blocking the downloads, so something between us must have been filtering you and the VPN allowed you to get around that.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to armonica)
Post #: 15
RE: If you Pre-Ordered WITE2 - 4/4/2021 4:50:59 PM   
loudscott

 

Posts: 87
Joined: 8/2/2016
Status: offline 		Any update or info on when the physical manual and media may ship for those that ordered that?

(in reply to Erik Rutins)
Post #: 16
RE: If you Pre-Ordered WITE2 - 4/4/2021 4:52:52 PM   
btd64


Posts: 9973
Joined: 1/23/2010
From: Mass. USA. now in Lancaster, OHIO
Status: offline 		I read that the first wave of shipments go out on or after April 15th....GP

_____________________________

Intel i7 4.3GHz 10th Gen,16GB Ram,Nvidia GeForce MX330

AKA General Patton

WPO,WITP,WITPAE-Mod Designer/Tester
DWU-Beta Tester
TOAW4-Alpha/Beta Tester

"Do everything you ask of those you command"....Gen. George S. Patton

(in reply to loudscott)
Post #: 17
RE: If you Pre-Ordered WITE2 - 4/4/2021 5:04:28 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: loudscott
Any update or info on when the physical manual and media may ship for those that ordered that?


The estimate of April 16th for the first physical pre-order shipments has not changed. As far as we know, the first manuals will still be arriving in the warehouse around that time.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to loudscott)
Post #: 18
RE: If you Pre-Ordered WITE2 - 4/4/2021 10:00:21 PM   
jacktimes2


Posts: 153
Joined: 7/11/2015
From: NY
Status: offline 		What are the odds it ships to NY in 3 days, I wonder. I leave town on the 20th, and was hoping to have some light reading for the plane.

(in reply to Erik Rutins)
Post #: 19
RE: If you Pre-Ordered WITE2 - 4/7/2021 2:12:19 PM   
Sigwolfe


Posts: 26
Joined: 11/15/2019
Status: offline
quote:

ORIGINAL: jacktimes2

What are the odds it ships to NY in 3 days, I wonder. I leave town on the 20th, and was hoping to have some light reading for the plane.

You'll be all set... if you plan on bringing a tablet and the PDF.


edit...
On further review, you may just get it before you leave! I think mine will be delivered on the 20th, and it is coming from NY. Since you live in NY, it should obviously be shorter delivery time for you. Looks like they are using Fedex for final delivery, so I expect you might get your copy by Monday if it was in the same shipment as mine.

< Message edited by Sigwolfe -- 4/17/2021 2:58:31 PM >

(in reply to jacktimes2)
Post #: 20
RE: If you Pre-Ordered WITE2 - 6/12/2021 12:41:56 PM   
pharosstylaster

 

Posts: 3
Joined: 6/12/2021
Status: offline 		I got my preorder-confirmation for the "Physical with free download" with the download-key on Thursday, 4th of May.

Still received no manual...

(in reply to Erik Rutins)
Post #: 21
RE: If you Pre-Ordered WITE2 - 6/12/2021 4:02:17 PM   
Bamilus


Posts: 973
Joined: 4/30/2010
From: The Old Northwest
Status: offline 		Ordering after the game released isn't a "pre-order"

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(in reply to pharosstylaster)
Post #: 22
RE: If you Pre-Ordered WITE2 - 6/12/2021 4:17:01 PM   
pharosstylaster

 

Posts: 3
Joined: 6/12/2021
Status: offline 		thats the date of the preorder-Confirmation email to me from storesupport at slitherine.co.uk

The actual order was quiet some time before, cant remeber the exact date.

In fact that mail included the downlaodcode for the server, hardly possible before release.


After all i guess the headliner "Preorder: Physical with Free download order Information" says it all...

< Message edited by pharosstylaster -- 6/12/2021 7:49:56 PM >

(in reply to Bamilus)
Post #: 23
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