Issues getting game to run

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2 >> Tech Support >> Issues getting game to run

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Issues getting game to run - 3/25/2021 4:27:18 PM

ObeseMonkey

Posts: 91
Joined: 6/5/2020
Status: offline

I downloaded the game, and the launcher was fine, but when pressing play nothing happens. In task manager it says the game is running though. I did install it to the D drive not the default c drive, and changed the file name to 'GaryGrisby'sWITE2'
I have a MSI laptop, windows 10 with a GTX 1070 and a i7 so pretty sure I meet the specs. Hopefully its me being stupid as i am useless with computers, but any help would be useful?

I am trying a re-install, and a re-download. After that I can try upgrading the grpahics driver, but its only 3 days out of date.

Post #: 1

RE: Issues getting game to run - 3/25/2021 4:29:35 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

1. Did you allow DirectX 9 and .NET 4.7.2 to install during the installation?

2. Just to check, please try the default installation folder if you can and see if that makes any difference for you.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ObeseMonkey)

Post #: 2

RE: Issues getting game to run - 3/25/2021 4:34:41 PM

ObeseMonkey

Posts: 91
Joined: 6/5/2020
Status: offline

1. I did yes. It said .Net was already installed, but it did instal Direct X.

2.I've done a fresh download so I'll try installing in to the C drive.

(in reply to Erik Rutins)

Post #: 3

RE: Issues getting game to run - 3/25/2021 4:37:16 PM

Meroka37

Posts: 770
Joined: 7/31/2009
Status: offline

Same problem, i7 Windows 10 GTX1050, when play game nothing happens. NET and DX installed without any error message.

_____________________________

'Better honor without ships, than ships without honor"

(in reply to ObeseMonkey)

Post #: 4

RE: Issues getting game to run - 3/25/2021 4:37:38 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

quote:

ORIGINAL: ObeseMonkey
2.I've done a fresh download so I'll try installing in to the C drive.

Where did you install it previously?

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ObeseMonkey)

Post #: 5

RE: Issues getting game to run - 3/25/2021 4:39:24 PM

ObeseMonkey

Posts: 91
Joined: 6/5/2020
Status: offline

quote:

ORIGINAL: Erik Rutins

quote:

ORIGINAL: ObeseMonkey
2.I've done a fresh download so I'll try installing in to the C drive.

Where did you install it previously?

I tried an external hard drive, and then the D drive which is internal.

(in reply to Erik Rutins)

Post #: 6

RE: Issues getting game to run - 3/25/2021 4:42:26 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Just to check, can you please try this:

Windows Media Player in Windows 10

To proceed with this method, right-click Start, select �Control Panel� > �Programs� > �Programs & Features� and then click on �Turn Windows Features On or Off�.

Apps and Features. Click �Turn Window

Attachment (1)

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ObeseMonkey)

Post #: 7

RE: Issues getting game to run - 3/25/2021 4:44:14 PM

Helpless

Posts: 15793
Joined: 8/27/2004
Status: offline

Can you please try to :

1. Start the game
2. Press "Editor"
3. Press "Load Generic Data" on the bottom

You should see "Generic Data Loaded" on the top.

4. Press "Go to The Map" on the bottom.

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to ObeseMonkey)

Post #: 8

RE: Issues getting game to run - 3/25/2021 4:44:16 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Please also try going to your installation folder and double-clicking on the WarInTheEast2 application file directly (bypassing the game menu on the desktop shortcut) to see if that makes any difference.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)

Post #: 9

RE: Issues getting game to run - 3/25/2021 4:49:22 PM

ObeseMonkey

Posts: 91
Joined: 6/5/2020
Status: offline

The Windows Media is ticked as shown in the picture.
I should have said I already tried launching it directly to no luck. It also won't run on the C drive. Same issue as before, task manager shows either launcher running, or it has WITE2 running but nothing is happening.

I am not sure where 'editor' is? Do you mean on the launcher?

(in reply to Erik Rutins)

Post #: 10

RE: Issues getting game to run - 3/25/2021 4:49:23 PM

Bladesss

Posts: 61
Joined: 3/11/2003
From: Florida
Status: offline

I crashed to desktop after i picked the scenario. 3840x2160
I tried several other screen resolutions and found that 2560x1440 worked.
Now after picking a scenario it asks for a saved game directory and enters the game.

Yes is did install that the direct x stuff during the install.
I am launching from the desktop icon

Any other tests i can run for you

(in reply to Erik Rutins)

Post #: 11

RE: Issues getting game to run - 3/25/2021 4:51:58 PM

Helpless

Posts: 15793
Joined: 8/27/2004
Status: offline

quote:

I tried several other screen resolutions and found that 2560x1440 worked.
Now after picking a scenario it asks for a saved game directory and enters the game.

Does it run ok on 2560x1440? Can you post a dxdiag?

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to Bladesss)

Post #: 12

RE: Issues getting game to run - 3/25/2021 4:52:28 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Bladesss, please start a new thread with your issue to help us keep each one straight.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Bladesss)

Post #: 13

RE: Issues getting game to run - 3/25/2021 4:53:32 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

quote:

ORIGINAL: ObeseMonkey
The Windows Media is ticked as shown in the picture.
I should have said I already tried launching it directly to no luck. It also won't run on the C drive. Same issue as before, task manager shows either launcher running, or it has WITE2 running but nothing is happening.

Ok, can you please run a DxDiag and attach it for us and confirm the resolution you are trying to run in?

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ObeseMonkey)

Post #: 14

RE: Issues getting game to run - 3/25/2021 5:01:02 PM

ObeseMonkey

Posts: 91
Joined: 6/5/2020
Status: offline

I have run it but can't work out how to attach the file one here? Sorry to be a pain!

(in reply to Erik Rutins)

Post #: 15

RE: Issues getting game to run - 3/25/2021 5:02:28 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Click on the big orange Post Reply on the bottom left under my post to you then use the "Click to Upload" link to add an attachment to your post.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ObeseMonkey)

Post #: 16

RE: Issues getting game to run - 3/25/2021 5:04:31 PM

ObeseMonkey

Posts: 91
Joined: 6/5/2020
Status: offline

Thank you, lol. Here it is

Attachment (1)

(in reply to Erik Rutins)

Post #: 17

RE: Issues getting game to run - 3/25/2021 5:16:48 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Please try this and see if it makes any difference for you:

https://www.matrixgames.com/forums/tm.asp?m=4987629

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ObeseMonkey)

Post #: 18

RE: Issues getting game to run - 3/25/2021 5:18:54 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

as your using a MSI motherboard, just a stab in the dark, but can you try and disable the MSI afterburner overlay on startup then reboot and retry if you using it?, no worries if not i'll creep back in my dark hole and keep hiding

make sure you disable any overlay software,
like MSI Afterburner,
NVIDIA GeForce Experience Overlay,
AMD Overlay,
Discord Overlay etc,
Xbox overlay, this list goes on and on,.....

as any of these may interfere with the game, any game your having issues with etc etc.

install the game as admin and running the game as admin should setup the correct file permissions to run with most AV & firewall programs, some 3rd party poor ones may need to add a exception manually.

(in reply to ObeseMonkey)

Post #: 19

RE: Issues getting game to run - 3/25/2021 5:19:36 PM

ObeseMonkey

Posts: 91
Joined: 6/5/2020
Status: offline

quote:

ORIGINAL: Erik Rutins

Please try this and see if it makes any difference for you:

https://www.matrixgames.com/forums/tm.asp?m=4987629

I did this and it did not work. Same issue. Tried launching it directly and from launcher

(in reply to Erik Rutins)

Post #: 20

RE: Issues getting game to run - 3/25/2021 5:21:49 PM

dudefan

Posts: 139
Joined: 2/26/2021
Status: offline

i am hijacking here now since i also own an MSI with 1070 nvidia and have the same problem. i dont have afterburner installed

(in reply to ObeseMonkey)

Post #: 21

RE: Issues getting game to run - 3/25/2021 5:22:54 PM

ObeseMonkey

Posts: 91
Joined: 6/5/2020
Status: offline

quote:

ORIGINAL: zakblood

as your using a MSI motherboard, just a stab in the dark, but can you try and disable the MSI afterburner overlay on startup then reboot and retry if you using it?, no worries if not i'll creep back in my dark hole and keep hiding

make sure you disable any overlay software,
like MSI Afterburner,
NVIDIA GeForce Experience Overlay,
AMD Overlay,
Discord Overlay etc,
Xbox overlay, this list goes on and on,.....

as any of these may interfere with the game, any game your having issues with etc etc.

install the game as admin and running the game as admin should setup the correct file permissions to run with most AV & firewall programs, some 3rd party poor ones may need to add a exception manually.

I don't think any overlays are on, checked and pretty sure they are all off. I also don't think afterburner is installed.

(in reply to zakblood)

Post #: 22

RE: Issues getting game to run - 3/25/2021 5:26:15 PM

dudefan

Posts: 139
Joined: 2/26/2021
Status: offline

do you also have the msi ge75 raider? maybe it is a coincidence or is it laptop related?

(in reply to ObeseMonkey)

Post #: 23

RE: Issues getting game to run - 3/25/2021 5:27:41 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Just as a test, please try re-naming the "Video" sub-folder to "_Video". It's inside the "Dat" sub-folder of your installation, then try launching the game again.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dudefan)

Post #: 24

RE: Issues getting game to run - 3/25/2021 5:28:18 PM

ObeseMonkey

Posts: 91
Joined: 6/5/2020
Status: offline

quote:

ORIGINAL: dudefan

do you also have the msi ge75 raider? maybe it is a coincidence or is it laptop related?

I have an MSI GE72MVR 7RG Apache Pro. So not the same, but might be its something related to that.

(in reply to dudefan)

Post #: 25

RE: Issues getting game to run - 3/25/2021 5:28:37 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Also, please try right clicking on the WarintheEast2 application in your installation folder, then choose "Run as Administrator" and let us know if that makes any difference.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)

Post #: 26

RE: Issues getting game to run - 3/25/2021 5:29:51 PM

dudefan

Posts: 139
Joined: 2/26/2021
Status: offline

tried. didnt help

(in reply to Erik Rutins)

Post #: 27

RE: Issues getting game to run - 3/25/2021 5:30:46 PM

ObeseMonkey

Posts: 91
Joined: 6/5/2020
Status: offline

Yh didn't work for me either.

Edit: Also tried running as admin.

< Message edited by ObeseMonkey -- 3/25/2021 5:32:51 PM >

(in reply to dudefan)

Post #: 28

RE: Issues getting game to run - 3/25/2021 5:34:09 PM

Husky

Posts: 11
Joined: 3/22/2019
Status: offline

The game does not start but it is present in the task list

(in reply to ObeseMonkey)

Post #: 29

RE: Issues getting game to run - 3/25/2021 5:36:31 PM

dudefan

Posts: 139
Joined: 2/26/2021
Status: offline

for every start try there is one wite2 application listed in the task list.

(in reply to Husky)

Post #: 30

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Issues getting game to run