crash on scenario, 3840x2160, 2560x1440 worked

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crash on scenario, 3840x2160, 2560x1440 worked

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2 >> Tech Support >> crash on scenario, 3840x2160, 2560x1440 worked

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crash on scenario, 3840x2160, 2560x1440 worked - 3/25/2021 4:58:50 PM

Bladesss

Posts: 61
Joined: 3/11/2003
From: Florida
Status: offline

I crashed to desktop after i picked the scenario. 3840x2160
I tried several other screen resolutions and found that 2560x1440 worked.
Now after picking a scenario it asks for a saved game directory and enters the game.

Yes is did install that the direct x stuff during the install.
I am launching from the desktop icon

Any other tests i can run for you
let me see if i can remember how to run diagnostics

Post #: 1

RE: crash on scenario, 3840x2160, 2560x1440 worked - 3/25/2021 5:01:37 PM

gravyhair

Posts: 164
Joined: 3/15/2003
Status: offline

Same here.

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(in reply to Bladesss)

Post #: 2

RE: crash on scenario, 3840x2160, 2560x1440 worked - 3/25/2021 5:05:20 PM

Bladesss

Posts: 61
Joined: 3/11/2003
From: Florida
Status: offline

got the dxdiag, dont see how yo attach it. Is there an email i should send to.
High end Dell. running 2x monitors. Main monitor is HD normally set for 3840x2160

(in reply to gravyhair)

Post #: 3

RE: crash on scenario, 3840x2160, 2560x1440 worked - 3/25/2021 5:11:04 PM

Bladesss

Posts: 61
Joined: 3/11/2003
From: Florida
Status: offline

attached upload. this is at the working resolution.

There may be several ways to change resolution.
I am right clicking on my desktop and selecting the NVIDIA choice and changing it

Do you need a DXDIAG at the higher malfuntioning resolution?

Attachment (1)

(in reply to Bladesss)

Post #: 4

RE: crash on scenario, 3840x2160, 2560x1440 worked - 3/25/2021 5:15:46 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Please try this:

https://www.matrixgames.com/forums/tm.asp?m=4987629

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Bladesss)

Post #: 5

RE: crash on scenario, 3840x2160, 2560x1440 worked - 3/25/2021 5:26:40 PM

Bladesss

Posts: 61
Joined: 3/11/2003
From: Florida
Status: offline

Yes, that worked.

I made your change to the properties. (It helped if i read it carefully and made all the changes :) )
I changed back to my high res,
and loaded my saved game from low res and it works.

Anything else i can do to help?

(in reply to Erik Rutins)

Post #: 6

RE: crash on scenario, 3840x2160, 2560x1440 worked - 3/25/2021 5:29:59 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

No, thank you, very glad to hear that resolved it for you and thanks for letting us know.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Bladesss)

Post #: 7

RE: crash on scenario, 3840x2160, 2560x1440 worked - 3/27/2021 10:58:38 AM

Glennz

Posts: 6
Joined: 3/27/2021
Status: offline

The game crashes first turn in both introductory scenarios 55 quid for a game that crashes

(in reply to Erik Rutins)

Post #: 8

RE: crash on scenario, 3840x2160, 2560x1440 worked - 3/27/2021 11:04:20 AM

Glennz

Posts: 6
Joined: 3/27/2021
Status: offline

The game crashes first turn in both introductory scenarios 55 quid for a game that crashes

(in reply to Erik Rutins)

Post #: 9

RE: crash on scenario, 3840x2160, 2560x1440 worked - 3/29/2021 5:08:14 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Please give this new 4k/DPI Hotfix a try:

https://www.matrixgames.com/forums/tm.asp?m=4991284

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Glennz)

Post #: 10

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2 >> Tech Support >> crash on scenario, 3840x2160, 2560x1440 worked

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