crash on scenario, 3840x2160, 2560x1440 worked (Full Version)

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Bladesss -> crash on scenario, 3840x2160, 2560x1440 worked (3/25/2021 4:58:50 PM)

I crashed to desktop after i picked the scenario. 3840x2160
I tried several other screen resolutions and found that 2560x1440 worked.
Now after picking a scenario it asks for a saved game directory and enters the game.

Yes is did install that the direct x stuff during the install.
I am launching from the desktop icon

Any other tests i can run for you
let me see if i can remember how to run diagnostics



gravyhair -> RE: crash on scenario, 3840x2160, 2560x1440 worked (3/25/2021 5:01:37 PM)

Same here.



Bladesss -> RE: crash on scenario, 3840x2160, 2560x1440 worked (3/25/2021 5:05:20 PM)

got the dxdiag, dont see how yo attach it. Is there an email i should send to.
High end Dell. running 2x monitors. Main monitor is HD normally set for 3840x2160



Bladesss -> RE: crash on scenario, 3840x2160, 2560x1440 worked (3/25/2021 5:11:04 PM)

attached upload. this is at the working resolution.

There may be several ways to change resolution.
I am right clicking on my desktop and selecting the NVIDIA choice and changing it

Do you need a DXDIAG at the higher malfuntioning resolution?



Erik Rutins -> RE: crash on scenario, 3840x2160, 2560x1440 worked (3/25/2021 5:15:46 PM)

Please try this:

https://www.matrixgames.com/forums/tm.asp?m=4987629



Bladesss -> RE: crash on scenario, 3840x2160, 2560x1440 worked (3/25/2021 5:26:40 PM)

Yes, that worked.

I made your change to the properties. (It helped if i read it carefully and made all the changes :) )
I changed back to my high res,
and loaded my saved game from low res and it works.

Anything else i can do to help?




Erik Rutins -> RE: crash on scenario, 3840x2160, 2560x1440 worked (3/25/2021 5:29:59 PM)

No, thank you, very glad to hear that resolved it for you and thanks for letting us know.



Glennz -> RE: crash on scenario, 3840x2160, 2560x1440 worked (3/27/2021 10:58:38 AM)

The game crashes first turn in both introductory scenarios 55 quid for a game that crashes



Glennz -> RE: crash on scenario, 3840x2160, 2560x1440 worked (3/27/2021 11:04:20 AM)

The game crashes first turn in both introductory scenarios 55 quid for a game that crashes



Erik Rutins -> RE: crash on scenario, 3840x2160, 2560x1440 worked (3/29/2021 5:08:14 PM)

Please give this new 4k/DPI Hotfix a try:

https://www.matrixgames.com/forums/tm.asp?m=4991284



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