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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2 >> Tech Support >> Game doesnt start

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Game doesnt start - 3/25/2021 4:31:16 PM

dudefan

Posts: 139
Joined: 2/26/2021
Status: offline

Installation works fine, launcher works. but when i click play game nothing happens...

when i check in task manager the launcher is still running in the background.

the same effect if i click directly on the game file to start it. nothing

< Message edited by dudefan -- 3/25/2021 4:32:24 PM >

Post #: 1

RE: Game doesnt start - 3/25/2021 4:33:31 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

1. Did you allow DirectX 9 and .NET 4.7.2 to install during the installation?

2. Did you install into the default location?

3. Could you post a DxDiag please?

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to dudefan)

Post #: 2

RE: Game doesnt start - 3/25/2021 4:33:51 PM

dudefan

Posts: 139
Joined: 2/26/2021
Status: offline

i already reinstalled the game and restarted the laptop (MSI ge75 raider Nvidia gforce 1070... specs high end)

1. yes
2.no correction. i tried to reinstall it on the suggested drive. no effect
3. where can i find it?

< Message edited by dudefan -- 3/25/2021 4:36:51 PM >

(in reply to dudefan)

Post #: 3

RE: Game doesnt start - 3/25/2021 4:36:56 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

quote:

ORIGINAL: dudefan
2.no

Where did you install it and have you tried uninstalling/reinstalling in the default location to see if it makes any difference?

quote:

3. where can i find it?

Please see this new thread:

https://www.matrixgames.com/forums/tm.asp?m=4987555

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dudefan)

Post #: 4

RE: Game doesnt start - 3/25/2021 4:42:58 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Just to check, can you please try this:

Windows Media Player in Windows 10

To proceed with this method, right-click Start, select �Control Panel� > �Programs� > �Programs & Features� and then click on �Turn Windows Features On or Off�.

Apps and Features. Click �Turn Window

Attachment (1)

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)

Post #: 5

RE: Game doesnt start - 3/25/2021 4:44:04 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Please also try going to your installation folder and double-clicking on the WarInTheEast2 application file directly (bypassing the game menu on the desktop shortcut) to see if that makes any difference.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)

Post #: 6

RE: Game doesnt start - 3/25/2021 5:13:50 PM

dudefan

Posts: 139
Joined: 2/26/2021
Status: offline

SO i did everything and i am also following the other threads with the same problem. nothing helps

what i did so far:

redownload, reextracted, reinstalled, installed on original drive with suggested location, installed on different drive, dclicked directly on the exe, tried launcher again, did this windows media thing (it was already checked)

Attachment (1)

< Message edited by dudefan -- 3/25/2021 5:15:20 PM >

(in reply to Erik Rutins)

Post #: 7

RE: Game doesnt start - 3/25/2021 5:15:03 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Please try this:

https://www.matrixgames.com/forums/tm.asp?m=4987629

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dudefan)

Post #: 8

RE: Game doesnt start - 3/25/2021 5:17:07 PM

dudefan

Posts: 139
Joined: 2/26/2021
Status: offline

did it. did not help

(in reply to Erik Rutins)

Post #: 9

RE: Game doesnt start - 3/25/2021 5:23:12 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

If you manually change your DPI settings for your system, does that help?

Attachment (1)

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dudefan)

Post #: 10

RE: Game doesnt start - 3/25/2021 5:28:46 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Rename the "Video" subfolder as "_Video". You can find this inside the "Dat" folder.
Then run the game and check if the issue persists.

(in reply to dudefan)

Post #: 11

RE: Game doesnt start - 3/25/2021 5:29:21 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Also, please try right clicking on the WarintheEast2 application in your installation folder, then choose "Run as Administrator" and let us know if that makes any difference.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to VPaulus)

Post #: 12

RE: Game doesnt start - 3/28/2021 1:33:22 AM

dethbass