crashes on turn 1 of both introductory scenarios

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2 >> Tech Support >> crashes on turn 1 of both introductory scenarios

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crashes on turn 1 of both introductory scenarios - 3/27/2021 11:06:41 AM

Glennz

Posts: 6
Joined: 3/27/2021
Status: offline

nice!!! 55 quid for a game that crashes

Post #: 1

RE: crashes on turn 1 of both introductory scenarios - 3/27/2021 2:12:20 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Can you please try the fixes here?

https://www.matrixgames.com/forums/tm.asp?m=4987629

If those don't work, please upload a DxDiag and also please describe exactly what you were doing right before the crash. I can tell you that the game itself is remarkably stable for the vast majority of players and testers and we are working quickly to resolve any issues we missed in testing as customers report them.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Glennz)

Post #: 2

RE: crashes on turn 1 of both introductory scenarios - 3/27/2021 3:51:39 PM

Glennz

Posts: 6
Joined: 3/27/2021
Status: offline

I have sent a file

Attachment (1)

(in reply to Glennz)

Post #: 3

RE: crashes on turn 1 of both introductory scenarios - 3/28/2021 9:27:24 AM

Glennz

Posts: 6
Joined: 3/27/2021
Status: offline

Any ideas why the game crashes?

(in reply to Glennz)

Post #: 4

RE: crashes on turn 1 of both introductory scenarios - 3/28/2021 10:00:06 AM

Helpless

Posts: 15793
Joined: 8/27/2004
Status: offline

Can you check if you got a crash dump file name WarInTheEast2.exe.<number>.dmp in C:\Users\<your username>\AppData\Local\CrashDumps?

You can zip and attach one to the post here. Thanks!

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to Glennz)

Post #: 5

RE: crashes on turn 1 of both introductory scenarios - 3/28/2021 10:31:23 AM

Glennz

Posts: 6
Joined: 3/27/2021
Status: offline

mate as Oddball says " I only drive them I don't know whats under the bonnet" and how do I do this?

(in reply to Helpless)

Post #: 6

RE: crashes on turn 1 of both introductory scenarios - 3/28/2021 10:41:19 AM

zakblood

Posts: 22687
Joined: 10/4/2012
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https://www.matrixgames.com/forums/faq.asp#4_7

(in reply to Glennz)

Post #: 7

RE: crashes on turn 1 of both introductory scenarios - 3/28/2021 7:37:25 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

quote:

ORIGINAL: Glennz
mate as Oddball says " I only drive them I don't know whats under the bonnet" and how do I do this?

Go to your C:\Users\<your username>\AppData\Local\CrashDumps folder. You may need to "unhide" the AppData folder.

https://www.freecodecamp.org/news/appdata-where-to-find-the-appdata-folder-in-windows-10/

Once you're in there, look for any file that looks like WarInTheEast2.exe.<number>.dmp

Zip it up and then attach it to a post here, as you did with your DxDiag.

https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/

Alternately, you can upload it for free to a service like wetransfer.com and post a link to the download in this thread.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Glennz)

Post #: 8

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2 >> Tech Support >> crashes on turn 1 of both introductory scenarios

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