Problems logging in to matrix 'club' downloads page

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Problems logging in to matrix 'club' downloads page

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Problems logging in to matrix 'club' downloads page - 3/28/2021 10:40:04 AM

Ian R

Posts: 3420
Joined: 8/1/2000
From: Cammeraygal Country
Status: offline

This may not be quite the right place to post this, but the thread on the subject of how you do this under the slitherine one login system has been locked by the staff member and I can't post the question there.

Whenever I try to go to the 'store' page, or to the 'my page' page, and try to sign in, so I can download the game onto my new laptop, I get an error message saying:

"Could not create local account."

I have a suspicion that the problem is that I have a space in my user name Ian <space> R.

There is an instruction on the store page for creating a new account - that "Your username must not contain spaces".

Oddly my user name and password work fine for the forum, but not the store page. For 20 years it worked fine in both.

So, has anyone got any ideas of whom to contact about how to resolve this?

I can't contact the help&support, because you have to be able to sign in to contact help&support

_____________________________

"I am Alfred"

Post #: 1

RE: Problems logging in to matrix 'club' downloads page - 3/28/2021 11:52:54 AM

RangerJoe

Posts: 13450
Joined: 11/16/2015
From: My Mother, although my Father had some small part.
Status: offline

Maybe ask about getting your name changed. Ask a moderator to assist you.

_____________________________

Seek peace but keep your gun handy.

I'm not a complete idiot, some parts are missing!

�Illegitemus non carborundum est (�Don�t let the bastards grind you down�).�
― Julia Child

(in reply to Ian R)

Post #: 2

RE: Problems logging in to matrix 'club' downloads page - 3/28/2021 11:54:43 AM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Try now.
If it's not working reset your password at:
https://samelogin.slitherine.com/Account/ForgotPassword

(in reply to Ian R)

Post #: 3

RE: Problems logging in to matrix 'club' downloads page - 3/28/2021 2:41:33 PM

Ian R

Posts: 3420
Joined: 8/1/2000
From: Cammeraygal Country
Status: offline

On it boss.

Edit - All working beautifully now - TY VPaulus, PM me the the webaddress of your local microbrewery and I'll drop a sixpack in there for your collection.

In the mean time - some musical learning from '79 to brighten your day:

smash it up parts 1 & 2

< Message edited by Ian R -- 3/28/2021 2:49:16 PM >

_____________________________

"I am Alfred"

(in reply to VPaulus)

Post #: 4