#2021032810000303

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2 >> #2021032810000303

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#2021032810000303 - 3/31/2021 7:49:41 PM

jshan

Posts: 97
Joined: 6/27/2004
Status: offline

Still waitiing for a response. This should be simple.

Post #: 1

RE: #2021032810000303 - 3/31/2021 8:05:28 PM

btd64

Posts: 9973
Joined: 1/23/2010
From: Mass. USA. now in Lancaster, OHIO
Status: offline

A response to what? What are the numbers all about?....GP

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(in reply to jshan)

Post #: 2

RE: #2021032810000303 - 3/31/2021 8:13:12 PM

821Bobo

Posts: 2311
Joined: 2/8/2011
From: Slovakia
Status: offline

I believe ticket number. He has problems to log into his Matrix account.

(in reply to btd64)

Post #: 3

RE: #2021032810000303 - 3/31/2021 8:20:06 PM

btd64

Posts: 9973
Joined: 1/23/2010
From: Mass. USA. now in Lancaster, OHIO
Status: offline

Ah, shouldn't he post in the customer service thread or whatever it's called in the main forum?....GP

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Post #: 4

RE: #2021032810000303 - 3/31/2021 9:18:42 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Jshan,

Have you e-mailed support@matrixgames.com?

Regards,

- Erik

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to btd64)

Post #: 5

RE: #2021032810000303 - 3/31/2021 9:49:30 PM

jshan

Posts: 97
Joined: 6/27/2004
Status: offline

Yes, Joe Miller responded Monday. Apparently the store account has my old email address , even though my forum profile is up to date. I believe my records just need updating. Can�t d anything until I get access to the store.

Joe

(in reply to Erik Rutins)

Post #: 6

RE: #2021032810000303 - 3/31/2021 10:02:52 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Thanks, I will follow up with them.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to jshan)

Post #: 7

RE: #2021032810000303 - 4/1/2021 1:08:47 AM

jshan