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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2 >> Tech Support >> [Matrix is investigating] Server down?

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[Matrix is investigating] Server down? - 5/14/2021 7:37:32 PM

xhoel

Posts: 3219
Joined: 6/24/2017
From: Germany
Status: offline

I was in the middle of the game and saved in the server. After the saving was completed, instead of going back to the main menu i was stuck at a corner of the map with the game looking all buggy. Please tell me the save went through as i got no notification of an error or issues with uploading.

I also cant sign in right now.

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< Message edited by Joel Billings -- 5/17/2021 3:33:13 AM >

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Post #: 1

RE: Server down? - 5/14/2021 7:52:20 PM

squatter

Posts: 1033
Joined: 6/24/2006
Status: offline

I had the same image

(in reply to xhoel)

Post #: 2

RE: Server down? - 5/14/2021 8:31:23 PM

Q-Ball

Posts: 7336
Joined: 6/25/2002
From: Chicago, Illinois
Status: offline

Same here, there is a known problem with it, Erik said they're on it

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Post #: 3

RE: Server down? - 5/14/2021 9:55:39 PM

xhoel

Posts: 3219
Joined: 6/24/2017
From: Germany
Status: offline

I just managed to log in to my game. Nothing was saved. Not even the air phase execution.

Are the servers working properly now? I dont want to go through another 30 minutes worth of moves only for it to mess up again. Are the saves recoverable? Should i save the game now? Or will that overwrite something?

Attachment (1)

< Message edited by xhoel -- 5/14/2021 10:05:56 PM >

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(in reply to Q-Ball)

Post #: 4

RE: Server down? - 5/15/2021 5:00:02 AM

tyronec

Posts: 4940
Joined: 8/7/2015
From: Portaferry, N. Ireland
Status: offline

I had problems yesterday logging in and then accepting the game with Xhoel. It did work eventually but was taking longer than usual to do anything and then locking up.
Don't know if it is connected but am also playing Field of Glory games on Slitherine and the server there was not working well either.

(in reply to xhoel)

Post #: 5

RE: Server down? - 5/15/2021 5:36:37 AM

Hardradi

Posts: 571
Joined: 2/9/2011
Status: offline

It worked earlier this morning but now same sort of issue here. This is the screen i got on save and it is still open. I can log back into the game on another instance and see that nothing saved.

(in reply to tyronec)

Post #: 6

RE: Server down? - 5/15/2021 6:12:35 AM

Bertram

Posts: 110
Joined: 9/11/2003
From: Netherlands
Status: offline

Problem logging in, and when oploading the turn for my opponent when the server checks their credentials. Seems to be a inlog/account check server problem. Stil not orking as of Saterday morning (European time).

(in reply to Hardradi)

Post #: 7

RE: Server down? - 5/15/2021 10:23:59 AM

squatter

Posts: 1033
Joined: 6/24/2006
Status: offline

I think PBEM might be the future for WitE2.

(in reply to Bertram)

Post #: 8

RE: Server down? - 5/15/2021 11:38:41 AM

xhoel

Posts: 3219
Joined: 6/24/2017
From: Germany
Status: offline

Any update on this?

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Post #: 9

RE: Server down? - 5/15/2021 12:19:30 PM

squatter

Posts: 1033
Joined: 6/24/2006
Status: offline

Realistically are we down until at least Monday when Matrix staff are back at work?

(in reply to xhoel)

Post #: 10

RE: Server down? - 5/15/2021 12:22:05 PM

Bertram

Posts: 110
Joined: 9/11/2003
From: Netherlands
Status: offline

Working for me right now...

(in reply to squatter)

Post #: 11

RE: Server down? - 5/15/2021 1:16:32 PM

Q-Ball

Posts: 7336
Joined: 6/25/2002
From: Chicago, Illinois
Status: offline

I could load the game, but it did not save properly, losing pretty much everything I did. This is still not working correctly, server problems persist

I would recommend not doing server games anymore

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Post #: 12

RE: Server down? - 5/15/2021 1:54:44 PM

Bertram

Posts: 110
Joined: 9/11/2003
From: Netherlands
Status: offline

Did a log in, end the turn and another log in, and it worked.

Now it does not - can't log in.

(in reply to Q-Ball)

Post #: 13

RE: Server down? - 5/15/2021 2:00:55 PM

Q-Ball

Posts: 7336
Joined: 6/25/2002
From: Chicago, Illinois
Status: offline

quote:

ORIGINAL: Bertram

Did a log in, end the turn and another log in, and it worked.

Now it does not - can't log in.

I just did some testing, and finding it works something like half the time....which is not good enough if you're working on a turn, as it will toss out everything you've done

It's not playable right now, I'll check back later today to see if it's working properly

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(in reply to Bertram)

Post #: 14

RE: Server down? - 5/15/2021 3:16:01 PM

xhoel

Posts: 3219
Joined: 6/24/2017
From: Germany
Status: offline

Yes same issue here. Tried earlier and it saved properly. A bit after that it was messing up again and i couldnt log in. Now i just finished a turn and looks like it went through fine. Seems unstable.

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Post #: 15

RE: Server down? - 5/15/2021 5:52:24 PM

Q-Ball

Posts: 7336
Joined: 6/25/2002
From: Chicago, Illinois
Status: offline

Just tried again.....it's still in or out, luck of the draw if it works

I wouldn't go more than a few minutes without trying to save

I hope Slitherine can fix this

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Post #: 16

RE: Server down? - 5/15/2021 7:17:01 PM

dontra85

Posts: 167
Joined: 7/24/2005
Status: offline

got an email saying that i seem to be restarting too much. wonder why since the system keeps crashing.

(in reply to Q-Ball)

Post #: 17

RE: Server down? - 5/16/2021 2:05:49 AM

Laits

Posts: 144
Joined: 11/1/2019
Status: offline

Same problem. I lost hours of play...
Someone has an when the problem will be solved?

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More majorum

(in reply to dontra85)

Post #: 18

RE: Server down? - 5/16/2021 5:50:03 AM

Seminole

Posts: 2105
Joined: 7/28/2011
Status: offline

"Website info not found" is the error I just got.

I had lost an entire turn.
Was able to log in later tonight and saved successfully a few times breaking up my turn, but I've had two failures. First one said something about 'server' and 'null', but I didn't catch it in time because it was unexpected.

My hope is that the game is overwhelmingly popular and crushing the server.

Just trying to get in my AF maintenance and HQ moves, but, rest assured, this will be the third time we have done it, and we have become exceedingly efficient at it. ;)

(in reply to Laits)

Post #: 19

RE: Server down? - 5/16/2021 10:43:01 AM

xhoel

Posts: 3219
Joined: 6/24/2017
From: Germany
Status: offline

My turn went through yesterday and so did that of my opponent. Now i cant log in to the servers again. Quite the headache.

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Post #: 20

RE: Server down? - 5/16/2021 1:18:45 PM

Q-Ball

Posts: 7336
Joined: 6/25/2002
From: Chicago, Illinois
Status: offline

The server is still having issues.....seems like it's faster to get in this morning, but it still just failed a save creating the same screen shown above.

This is still a problem.

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Post #: 21

RE: Server down? - 5/16/2021 4:28:41 PM

Bertram

Posts: 110
Joined: 9/11/2003
From: Netherlands
Status: offline

Got four quick logins in a row - it is either solved, or everybody stopped trying, and it is real quite at the server now...

No if my opponents could do their turns.... :).

(in reply to Q-Ball)

Post #: 22

RE: Server down? - 5/16/2021 6:51:24 PM

rseiler254

Posts: 3
Joined: 3/1/2015
Status: offline

I got the same screen when saving my air phase. Couldn't do anything after that and the save was not uploaded. Tried changing settings with my antivirus software just in case it was causing the problem and still had issues.

(in reply to xhoel)

Post #: 23

RE: Server down? - 5/17/2021 2:47:12 PM

xhoel

Posts: 3219
Joined: 6/24/2017
From: Germany
Status: offline

Last turn worked fine for me, no glitches. Tried to open the turn now, failed twice to log in, once failed to download game and send me to the main menu. On fourth try it loaded up the game. I tried to save, and it gave me the buggy screen again. I made no moves, just took screenshots and saved so nothing is lost but this is annoying.

Attachment (1)

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Post #: 24

RE: Server down? - 5/17/2021 3:09:34 PM

Q-Ball

Posts: 7336
Joined: 6/25/2002
From: Chicago, Illinois
Status: offline

quote:

ORIGINAL: xhoel

Last turn worked fine for me, no glitches. Tried to open the turn now, failed twice to log in, once failed to download game and send me to the main menu. On fourth try it loaded up the game. I tried to save, and it gave me the buggy screen again. I made no moves, just took screenshots and saved so nothing is lost but this is annoying.

Yes, it still "sometimes" works, which is only going to lead to lost moves. I am waiting until we get the clear from Matrix/Slitherine

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(in reply to xhoel)

Post #: 25

RE: Server down? - 5/17/2021 5:23:27 PM

squatter

Posts: 1033
Joined: 6/24/2006
Status: offline

Currently it seems you�re gambling around 50/50 as to whether a save is accepted, which obviously when a turn can take 2 or 3 hours, is an unacceptable risk

(in reply to Q-Ball)

Post #: 26

RE: Server down? - 5/17/2021 8:33:45 PM

Seminole

Posts: 2105
Joined: 7/28/2011
Status: offline

Tried to log in today after not being able to save a turn last night.

(in reply to squatter)

Post #: 27

RE: Server down? - 5/19/2021 1:54:06 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Apologies all, this came down to an issue with our internet provider. After a lot of troubleshooting and a server move, it should now be completely resolved.

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Seminole)

Post #: 28

RE: Server down? - 5/22/2021 6:26:47 PM

Bertram

Posts: 110
Joined: 9/11/2003
From: Netherlands
Status: offline

Mostly, I think. All my turns went down smoothly, handing off to my opponent has gone without flaw. But occasionally (about one in three times I guess) when logging in to the multiplayer option I still got kicked out of game and launcher. It is no big deal - nothing is lost, and I just restart. But it is not as it should be (I think), and a sign of something not quite right.

(in reply to Erik Rutins)

Post #: 29