PBEM Save crash

Matrix Games Forums

Forums Register Login Photo Gallery Member List Search Calendars FAQ

My Profile Inbox Address Book My Subscription My Forums Log Out

PBEM Save crash

View related threads: (in this forum | in all forums)

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [New Releases from Matrix Games] >> WarPlan >> War Plan: Tech Support >> PBEM Save crash

Page: [1]

Message

<< Older Topic Newer Topic >>

PBEM Save crash - 6/22/2021 10:11:45 PM

aoffen

Posts: 494
Joined: 6/7/2002
From: Brisvegas, Australia
Status: offline

Alvaro,

PBEM save doesn�t seem to work for me. If I get part way thru a turn and want to save it using that button on the menu, the game thinks for a while then reports a general error and returns to the menu. When I re-open everything I have done to that pointis lost and I have to start the turn again.

The error message I get is "General error - please try again." and then it takes me back to the multiplayer PBEM menu with saved game data lost.

Any suggestions?

Regards
Andrew

Post #: 1

RE: PBEM Save crash - 6/23/2021 7:49:05 AM

sillyflower

Posts: 3509
Joined: 8/4/2010
From: Back in Blighty
Status: offline

contact slitherine support

_____________________________

web exchange

Post: I am always fearful that when I put this game down on the table and people see the box-art they will think I am some kind of neo-Nazi

Reply: They already know you're a gamer. What other shame can possibly compare?

(in reply to aoffen)

Post #: 2

RE: PBEM Save crash - 6/23/2021 3:53:01 PM

AlvaroSousa

Posts: 9927
Joined: 7/29/2013
Status: offline

#1 try disabling the security software, then loading the game and simply saving.
#2 run warplan as administrator
#3 contact matrix support

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to sillyflower)

Post #: 3

RE: PBEM Save crash - 6/24/2021 12:10:58 AM

aoffen

Posts: 494
Joined: 6/7/2002
From: Brisvegas, Australia
Status: offline

Just checked with my PBEM partner and he has the same issue. Strange no-one else is seeing it.

(in reply to AlvaroSousa)

Post #: 4

RE: PBEM Save crash - 6/24/2021 12:35:32 PM

Quibbles

Posts: 23
Joined: 10/2/2011
Status: offline

I tried running Warplan as administrator and I tried disabling my Norton Anti-virus, but no luck. It says my login is successful, then I get the General Error message. Very frustrating not being able to save a game!

(in reply to aoffen)

Post #: 5

RE: PBEM Save crash - 6/24/2021 4:44:13 PM

AlvaroSousa

Posts: 9927
Joined: 7/29/2013
Status: offline

If it is both of you I would contact Matrix.

What you can do in the meanwhile is post the player log just in case it is a corrupt file. But when that happens the game messes up itself.

Error game logs are here
C:\Users\"your user ID"\AppData\LocalLow\Kraken Studios\WarPlan\player.log

You can post it here.

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to Quibbles)

Post #: 6