No Sound (From Steam's threads)

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2 >> Tech Support >> No Sound (From Steam's threads)

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No Sound (From Steam's threads) - 12/11/2021 2:43:28 AM

neuropit

Posts: 18
Joined: 11/10/2007
From: Italy
Status: offline

Hi,

as I wrote on Steam,
I hear the music and sounds during the presentation videos, then when the "real" game start, despite all levels at a value of 10 (in the Preferences window), I don't hear no sounds or music or effects.

I can add that I tried the sound files in the directory (outside of the game) and I play them without issues (I had Windows Media Player as the default app for .wav but it works even with other apps).

Following your instructions I attached the dxdiag file.

Thank you very much.

Attachment (1)

Post #: 1

RE: No Sound (From Steam's threads) - 12/11/2021 1:11:08 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Thank you, the developer has requested that you try this tool to see if this is a codec issue. The only instances we've run into in the past where sound did not play and the drivers looked ok were codec issues.

https://www.videohelp.com/software/Codec-Tweak-Tool

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to neuropit)

Post #: 2

RE: No Sound (From Steam's threads) - 12/11/2021 1:39:01 PM

neuropit

Posts: 18
Joined: 11/10/2007
From: Italy
Status: offline

Thank you,

I tried, enabled some audio codec that were disabled but to no avail.

Honestly I'm not expert enough to fully understand the tool,
I see there are many instances of "audio-something" but I don't know what they mean.

Maybe I need to reinstall the game?

Thanks again

(in reply to Erik Rutins)

Post #: 3

RE: No Sound (From Steam's threads) - 12/11/2021 1:50:54 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Have you connected your speakers/headphones directly to your computer or to the monitor?

(in reply to neuropit)

Post #: 4

RE: No Sound (From Steam's threads) - 12/11/2021 2:06:44 PM

neuropit

Posts: 18
Joined: 11/10/2007
From: Italy
Status: offline

Problem solved!

Starting from your suggestion of codec-tweak-tool I downloaded the new version of K-Lite Codec Pack,
installed it (the process did uninstall, repair and fix some wrong things) et voila, the sound is back!

:-)

Thank you very much!

(in reply to VPaulus)

Post #: 5

RE: No Sound (From Steam's threads) - 12/11/2021 5:09:57 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Great news, glad it's working for you!

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to neuropit)

Post #: 6