PayPal At Checkout Not Working

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All Forums >> [New Releases from Matrix Games] >> Campaign Series: Vietnam >> Tech Support >> PayPal At Checkout Not Working

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PayPal At Checkout Not Working - 1/20/2022 2:26:50 PM

throttle8

Posts: 168
Joined: 4/8/2006
Status: offline

Trying to purchase game using PayPal.

When at payment screen you have have the option to purchase using a credit card or PayPal.

If you select PayPal and select "Submit Order" a new screen appears saying "Error, Return to payment area".

Once selecting "Submit Order" the next screen should be the login screen for us to log into PayPal however, it does not.

Thanks

Post #: 1

RE: PayPal At Checkout Not Working - 1/20/2022 2:30:40 PM

jbmoore68

Posts: 43
Joined: 9/6/2004
From: South Carolina
Status: offline

Paypal worked OK for me

(in reply to throttle8)

Post #: 2

RE: PayPal At Checkout Not Working - 1/20/2022 2:32:42 PM

berto

Posts: 20708
Joined: 3/13/2002
From: metro Chicago, Illinois, USA
Status: offline

For purchasing issues, direct your questions to:

https://www.matrixgames.com/contacts#:~:text=support%40matrixgames.com

_____________________________

Campaign Series Legion https://cslegion.com/
Campaign Series Lead Coder https://www.matrixgames.com/forums/tt.asp?forumid=1515
Panzer Campaigns, Panzer Battles, Civil War Battles Lead Coder https://wargameds.com

(in reply to jbmoore68)

Post #: 3

RE: PayPal At Checkout Not Working - 1/20/2022 2:34:57 PM

Crossroads

Posts: 17372
Joined: 7/5/2009
Status: offline

quote:

ORIGINAL: throttle8

Trying to purchase game using PayPal.

When at payment screen you have have the option to purchase using a credit card or PayPal.

If you select PayPal and select "Submit Order" a new screen appears saying "Error, Return to payment area".

Once selecting "Submit Order" the next screen should be the login screen for us to log into PayPal however, it does not.

Thanks

Thank you for reporting your unfortunate PayPal issue, @throttle8. If the problem persists, please contact Matrix support at https://www.matrixgames.com/contacts

_____________________________

Visit us at: Campaign Series Legion
---
CS: Vietnam 1948-1967 <-- Jan 20th, 2022! --
CS: Middle East 1948-1985 2.0

(in reply to throttle8)

Post #: 4

RE: PayPal At Checkout Not Working - 1/20/2022 2:39:46 PM

throttle8

Posts: 168
Joined: 4/8/2006
Status: offline

quote:

ORIGINAL: berto

For purchasing issues, direct your questions to:

https://www.matrixgames.com/contacts#:~:text=support%40matrixgames.com

Thanks; email sent to support.

As of right now I am not given any option to login to my PayPal account to authorize the transaction.

(in reply to berto)

Post #: 5

RE: PayPal At Checkout Not Working - 1/20/2022 2:45:46 PM

Crossroads

Posts: 17372
Joined: 7/5/2009
Status: offline

quote:

ORIGINAL: jbmoore68

Paypal worked OK for me

Thank you for your support, appreciated!

_____________________________

Visit us at: Campaign Series Legion
---
CS: Vietnam 1948-1967 <-- Jan 20th, 2022! --
CS: Middle East 1948-1985 2.0

(in reply to throttle8)

Post #: 6

RE: PayPal At Checkout Not Working - 1/20/2022 2:46:09 PM

Crossroads

Posts: 17372
Joined: 7/5/2009
Status: offline

quote:

ORIGINAL: throttle8

quote:

ORIGINAL: berto

For purchasing issues, direct your questions to:

https://www.matrixgames.com/contacts#:~:text=support%40matrixgames.com

Thanks; email sent to support.

As of right now I am not given any option to login to my PayPal account to authorize the transaction.

Here's hoping for a quick solution for you!

_____________________________

Visit us at: Campaign Series Legion
---
CS: Vietnam 1948-1967 <-- Jan 20th, 2022! --
CS: Middle East 1948-1985 2.0

(in reply to throttle8)

Post #: 7

RE: PayPal At Checkout Not Working - 1/20/2022 4:19:47 PM

throttle8

Posts: 168
Joined: 4/8/2006
Status: offline

quote:

ORIGINAL: Crossroads

quote:

ORIGINAL: throttle8

quote:

ORIGINAL: berto

For purchasing issues, direct your questions to:

https://www.matrixgames.com/contacts#:~:text=support%40matrixgames.com

Thanks; email sent to support.

As of right now I am not given any option to login to my PayPal account to authorize the transaction.

Here's hoping for a quick solution for you!

This is for others who may have a similar issue like mine.

Matrix support responded to my initial email very quickly however, they could not reproduce my problem and they suggested attempting to purchase the game via a different device.

I originally was using my computer. Next, I attempted to use my IPad however, I received the same error message.

Next, I double checked my info already on file, since I had logged on to my Matrix account before purchasing.

In that info I noticed that the field listing my phone number was missing 3 digits however, this issue was never directly notifying me of a problem.

Once I corrected the phone number, I was able to purchase the game with no problems at all.

So bottom line is that even though I had a "required field" missing the required information to allow the transaction, I was never given any message to inform me of the problem, and all I would receive was "Error, Return to Payment Area".

Thanks

(in reply to Crossroads)

Post #: 8

RE: PayPal At Checkout Not Working - 1/20/2022 4:21:30 PM

Jason Petho