Charles2222
Posts: 3993
Joined: 3/12/2001 Status: offline
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Les: You ever hear of the phrase "you have to start somewhere"?
quote:
And I cant see any reason to ask Matrix to "fix" their game just because "my" platform was fouled up.
Maybe it's just me, but I would anticipate that at least 50% of people with problems start some where. Sometimes, that ends up being the software people, in this case Matrix. I've worked a great deal in mainframe computing, no expert by any means, but I do observe on a VERY regular basis where people start, some where, which often isn't the place where it is (even in the broadest sense, such as one person thinkiing it's the software, the other thinks hardware, and both may be experts). Today was a perfect case in point. My manager concluded that I should contact a software company for a problem that has been ongoing for a week (something we've been experimenting with and able to work around). We talked the problem over, but my having to deal with it, myself, was just aching to get out of calling those techie guys, so I looked further on my own, and voila I found the problem. I don't conclude my manager is an idiot or whiner or whatever because he looked in the wrong place. So, how do you know when it's your computer and not the software? I've been around a lot of techie guys for a long time, and if they're wrong as much as they are (even about the basic question of whether it's hardware or software), the common SP user sure will be.
I say take the easiest path. It's a lot easier to see if Matrix software is the problem by asking simple questions, than it is to come up with about 5-10 hardware/software things that have been done wrong on our systems that may had led to the problem, which may have to send us 5-10 different directions with getting advice. In any case, you have to start some where. Trying what I did was at least 20X easier than dealing with CA. What's the worst that can happen, we turned the wrong direction for help? Happens every day in computing and is WAY too complex, even for the experts, to ever stop.
[ October 11, 2001: Message edited by: Charles_22 ]
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