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Fatal error 772 - 6/26/2004 8:39:05 PM   
Splinterhead


Posts: 335
Joined: 8/31/2002
From: Lenoir City, TN
Status: offline 		I have tried running WITP on two different computers now and have gotten 772 fatal errors on both machines. Also when I tried to register the game I got the message " cannot register key".
Post #: 1
RE: Fatal error 772 - 6/26/2004 9:01:40 PM   
Mr.Frag


Posts: 13410
Joined: 12/18/2002
From: Purgatory
Status: offline 		A bit of detail would be helpful.

What operating system? Hardware configuration?

(in reply to Splinterhead)
Post #: 2
RE: Fatal error 772 - 6/26/2004 9:05:11 PM   
Sonny

 

Posts: 2008
Joined: 4/3/2002
Status: offline 		Got a CTD before the end of a turn in each of the 8 tries so far.

Dell XPS system Windows XP/PRO.

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"If you mess with the historical accuracy, you're going to have ahistorical outcomes."

"I'll say it again for Sonny's sake: If you mess with historical accuracy, you're going to have
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Post #: 3
RE: Fatal error 772 - 6/26/2004 9:09:02 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
quote:

ORIGINAL: Splinterhead

I have tried running WITP on two different computers now and have gotten 772 fatal errors on both machines. Also when I tried to register the game I got the message " cannot register key".


That error is related to verification of the serial number.

Please drop an email to support@matrixgames.com. Please send us also the key you received upon purchase. Thanks

< Message edited by Marc Schwanebeck -- 6/27/2004 2:10:26 AM >

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Post #: 4
RE: Fatal error 772 - 6/26/2004 9:10:18 PM   
Mr.Frag


Posts: 13410
Joined: 12/18/2002
From: Purgatory
Status: offline 		Sonny, find where you installed the code.

Look for the sound directory and rename it to oldsound instead.

This will completely eliminate sound. See if that makes the problem go away.

We don't have the code yet so just blind troubleshooting ...

(in reply to Sonny)
Post #: 5
RE: Fatal error 772 - 6/26/2004 9:13:59 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
quote:

ORIGINAL: Sonny

Got a CTD before the end of a turn in each of the 8 tries so far.

Dell XPS system Windows XP/PRO.


Hi please make sure your sound drivers are updated to the latest version. Also please send an email to support@matrixgames.com, attach a DirectX dialog file please.

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Post #: 6
RE: Fatal error 772 - 6/26/2004 9:58:38 PM   
Sonny

 

Posts: 2008
Joined: 4/3/2002
Status: offline
quote:

ORIGINAL: Mr.Frag

Sonny, find where you installed the code.

Look for the sound directory and rename it to oldsound instead.

This will completely eliminate sound. See if that makes the problem go away.

We don't have the code yet so just blind troubleshooting ...


Yeah, that seems to be it. Game seems to go fine without the sound.

Thanks.

_____________________________

Quote from Snigbert -

"If you mess with the historical accuracy, you're going to have ahistorical outcomes."

"I'll say it again for Sonny's sake: If you mess with historical accuracy, you're going to have
ahistorical outcomes. "

(in reply to Mr.Frag)
Post #: 7
RE: Fatal error 772 - 6/26/2004 10:00:17 PM   
Mr.Frag


Posts: 13410
Joined: 12/18/2002
From: Purgatory
Status: offline
quote:

Yeah, that seems to be it. Game seems to go fine without the sound.


Please update your sound drivers and follow Marc's How-To on direct-x troubleshooting.

Also, if you know what type of sound card you have inside the Dell, post it's info so others with the same card will know that they too will have a problem possibly.

< Message edited by Mr.Frag -- 6/26/2004 3:01:48 PM >

(in reply to Sonny)
Post #: 8
RE: Fatal error 772 - 6/26/2004 10:51:27 PM   
Kadota

 

Posts: 42
Joined: 2/4/2003
Status: offline 		I get that error message on my old clunker that has Windows98SE and an old Creative SB Live!. I installed an update but it says the driver is still dated 1999. I plan on running the game on my laptop anyway and using my clunker to read the PDF's while I play.

(in reply to Mr.Frag)
Post #: 9
RE: Fatal error 772 - 6/27/2004 8:17:39 AM   
Dukemourn

 

Posts: 50
Joined: 6/11/2004
Status: offline 		I got the same fatal error 772 on my 98SE machine.....runs fine on my XP machine.

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Post #: 10
RE: Fatal error 772 - 6/27/2004 6:55:57 PM   
Admiral DadMan


Posts: 3627
Joined: 2/22/2002
From: A Lion uses all its might to catch a Rabbit
Status: offline
quote:

ORIGINAL: Mr.Frag

quote:

Yeah, that seems to be it. Game seems to go fine without the sound.


Please update your sound drivers and follow Marc's How-To on direct-x troubleshooting.

Also, if you know what type of sound card you have inside the Dell, post it's info so others with the same card will know that they too will have a problem possibly.

Sound? We had sound in Beta? Hmmm, must have downloaded the wrong build...

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Post #: 11
RE: Fatal error 772 - 6/27/2004 6:59:50 PM   
Mr.Frag


Posts: 13410
Joined: 12/18/2002
From: Purgatory
Status: offline
quote:

Sound? We had sound in Beta? Hmmm, must have downloaded the wrong build...


Did we leave out the note that said copy over your sound directory from your UV directory in the build instructions again?

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Post #: 12
RE: Fatal error 772 - 6/27/2004 8:44:30 PM   
Sonny

 

Posts: 2008
Joined: 4/3/2002
Status: offline
quote:

ORIGINAL: Mr.Frag

quote:

Yeah, that seems to be it. Game seems to go fine without the sound.


Please update your sound drivers and follow Marc's How-To on direct-x troubleshooting.

Also, if you know what type of sound card you have inside the Dell, post it's info so others with the same card will know that they too will have a problem possibly.


It is a Sound Blaster Audigy Audio. Tried to update the driver but ran into problems. If anyone has the same sound card and has successfully updated the driver let me know how you did it.

< Message edited by Sonny -- 6/27/2004 1:44:44 PM >

_____________________________

Quote from Snigbert -

"If you mess with the historical accuracy, you're going to have ahistorical outcomes."

"I'll say it again for Sonny's sake: If you mess with historical accuracy, you're going to have
ahistorical outcomes. "

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Post #: 13
RE: Fatal error 772 - 6/27/2004 9:09:34 PM   
Mr.Frag


Posts: 13410
Joined: 12/18/2002
From: Purgatory
Status: offline
quote:

It is a Sound Blaster Audigy Audio. Tried to update the driver but ran into problems. If anyone has the same sound card and has successfully updated the driver let me know how you did it.


Hmm, I've got a Audigy/2 here, works like a charm. Are you using the drivers from Creative or the ones built into XP?

(in reply to Sonny)
Post #: 14
RE: Fatal error 772 - 6/28/2004 2:54:53 AM   
Sonny

 

Posts: 2008
Joined: 4/3/2002
Status: offline
quote:

ORIGINAL: Mr.Frag

quote:

It is a Sound Blaster Audigy Audio. Tried to update the driver but ran into problems. If anyone has the same sound card and has successfully updated the driver let me know how you did it.


Hmm, I've got a Audigy/2 here, works like a charm. Are you using the drivers from Creative or the ones built into XP?


It says it is ctaud2k.sys 3/26/03.
I tried the download at Dell for my card and it says it corrects the "Welcome screen". When I run it it does not update the driver - at least accordint to DxDiag. Then when I boot my system I get the message: Ordinal 1865 could not be located in IML32.dll.

EDIT: got the latest driver (2/23/04) and still have the problem.

< Message edited by Sonny -- 6/27/2004 9:54:30 PM >

_____________________________

Quote from Snigbert -

"If you mess with the historical accuracy, you're going to have ahistorical outcomes."

"I'll say it again for Sonny's sake: If you mess with historical accuracy, you're going to have
ahistorical outcomes. "

(in reply to Mr.Frag)
Post #: 15
RE: Fatal error 772 - 6/28/2004 1:41:23 PM   
Mr.Frag


Posts: 13410
Joined: 12/18/2002
From: Purgatory
Status: offline 		Hmm ...

See the slider here within DXDIAG? Slide it to the left to Basic or Off and see if it helps. I'm wondering about your driver version though.




Attachment (1)

(in reply to Sonny)
Post #: 16
RE: Fatal error 772 - 6/28/2004 3:24:00 PM   
Sonny

 

Posts: 2008
Joined: 4/3/2002
Status: offline
quote:

ORIGINAL: Mr.Frag

Hmm ...

See the slider here within DXDIAG? Slide it to the left to Basic or Off and see if it helps. I'm wondering about your driver version though.





Tried that and it gave me funny sounds and still crashed anyway.
Though I can't remember if I tried it with the old driver or the new one. I'll check it out when I get home.

Thanks for the help. I'll get it straightened out eventually.

_____________________________

Quote from Snigbert -

"If you mess with the historical accuracy, you're going to have ahistorical outcomes."

"I'll say it again for Sonny's sake: If you mess with historical accuracy, you're going to have
ahistorical outcomes. "

(in reply to Mr.Frag)
Post #: 17
RE: Fatal error 772 - 6/28/2004 3:30:29 PM   
Iron Duke


Posts: 529
Joined: 1/7/2002
From: UK
Status: offline 		Hi Sonny,

I've just updated my Audigy driver, using the auto driver function on the creative web site and the driver I have installed is version 5.12.0001.0441 dated 8/10/2003 which looks later than yours ?

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Post #: 18
RE: Fatal error 772 - 6/28/2004 3:42:21 PM   
2Stepper


Posts: 948
Joined: 1/19/2003
From: North Burbs of Omaha
Status: offline 		One thing of interest too, and this might be a reach is motherboard... There's a few types that have REAL problems with the older Audigy 1 soundcards. Realtek Motherboards from MSI are one of them. I have an Athlon board from them and had to upgrade my old Audigy 1 to a 2. Works now but would have been really troublesome had I kept my older Audigy 1...

I admit, it's a reach, but it might be compatibility at that level too that's causing problems.

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Post #: 19
RE: Fatal error 772 - 6/28/2004 4:39:55 PM   
Sonny

 

Posts: 2008
Joined: 4/3/2002
Status: offline
quote:

ORIGINAL: Iron Duke

Hi Sonny,

I've just updated my Audigy driver, using the auto driver function on the creative web site and the driver I have installed is version 5.12.0001.0441 dated 8/10/2003 which looks later than yours ?


I got the 2/23/04 driver and still have the problem. I'll look at DX next.

_____________________________

Quote from Snigbert -

"If you mess with the historical accuracy, you're going to have ahistorical outcomes."

"I'll say it again for Sonny's sake: If you mess with historical accuracy, you're going to have
ahistorical outcomes. "

(in reply to Iron Duke)
Post #: 20
RE: Fatal error 772 - 7/1/2004 1:25:32 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		"772" error problem on WinME and Win98 is located. We will have a fix for the few customers (not all WinMe and Win98 systems suffer from this) facing this soon. The download version to be released later this week will not have this problem anymore.

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Post #: 21
RE: Fatal error 772 - 7/1/2004 3:07:50 PM   
Splinterhead


Posts: 335
Joined: 8/31/2002
From: Lenoir City, TN
Status: offline 		Thank You.

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Post #: 22
RE: Fatal error 772 - 7/2/2004 1:55:50 AM   
Duderonomy


Posts: 20
Joined: 7/2/2004
From: Wisconsin
Status: offline 		I just completed the DD and install, which seemed to go smoothly. Unfortunately I am getting the Fatal Error 772 message on the loading screen. I tried turning down sound hardware acceleration, and renaming the sound folder, to no avail.

Windows ME
Atlhon 1.1 ghz
256mb RAM
Geforce2 64mb
SBLive!
DirectX 9.0b

Based on the preceeding messages concerning this problem I was under the impression it would be fixed in the DD version. Any help/fix would be greatly appreciated!

(in reply to Splinterhead)
Post #: 23
RE: Fatal error 772 - 7/2/2004 2:21:21 AM   
stinger5050

 

Posts: 8
Joined: 6/30/2003
From: Rochester NY
Status: offline 		the same problem here

(in reply to Duderonomy)
Post #: 24
RE: Fatal error 772 - 7/2/2004 2:23:17 AM   
benway9

 

Posts: 133
Joined: 6/4/2002
From: New York City
Status: offline 		same here: fatal error 772

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Post #: 25
RE: Fatal error 772 - 7/2/2004 2:24:13 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Guys,

The fix we implemented fixed it on the computer we had here that could duplicate it. We spoke with the installer/serial number vendor and they concurred. When it appeared fixed, we went with the release. Obviously, there are still some instances where the fix was not good enough. This is extremely dissappointing for us, just as it is for you. We're working on a fix now, if we can't find the exact cause we're pretty sure of a "brute force" approach that we can have online later tonight (hopefully) without going back to the installer folks.

Regards,

- Erik

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Post #: 26
RE: Fatal error 772 - 7/2/2004 2:27:14 AM   
Duderonomy


Posts: 20
Joined: 7/2/2004
From: Wisconsin
Status: offline 		Thanks for the prompt response. I guess I'll play Starshatter for a bit and check back later

(in reply to Erik Rutins)
Post #: 27
RE: Fatal error 772 - 7/2/2004 2:34:01 AM   
stinger5050

 

Posts: 8
Joined: 6/30/2003
From: Rochester NY
Status: offline 		Thank You, its great to know that you trying to work on it. I know you will come threw in a timely manner with a fix.

(in reply to Duderonomy)
Post #: 28
RE: Fatal error 772 - 7/2/2004 3:45:05 AM   
daump

 

Posts: 22
Joined: 4/19/2004
Status: offline 		Just fininshed download on a W98SE and still getting Fatal Error 772, will try to disable sound next.

(in reply to stinger5050)
Post #: 29
RE: Fatal error 772 - 7/2/2004 5:39:10 AM   
seydlitz_slith


Posts: 2036
Joined: 6/16/2002
From: Danville, IL
Status: offline 		I have the same problem as the others on this thread. 772 error.

I just emailed support my DXDIAG files. My system passed all tests.
Reenaming the sound directory also did nothing.

I am running WinME
1.0 gig Athalon with 512Mb memory
Nvidia GeForce 3 Ti4200 video
Hercules Fortissimo II soundcard
DX 9.0b

Hopefully your fix, brute force or otherwise, will be able to get me playing for the weekend.
Thx,
Don

(in reply to Erik Rutins)
Post #: 30
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