Erik Rutins
Posts: 37503
Joined: 3/28/2000 From: Vermont, USA Status: offline
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Hi, Unfortunately the CDs take 7-14 business days to arrive once DR ships them and the shipments are not currently trackable. All we can say is either "wait, it's not 14 business days yet" or "it's been too long, we're shipping you another one". I'm sorry about the long wait, but this is the system we have at present and we are as frustrated with it as you are, we were expecting 7 days or less to be the realistic estimate. So far, to boot the USPS apparently loses a lot more packages than they claim to, at least when our store ships them. As a percentage of sales it's still small, but it's larger than we had expected. Before we even launched this with DR we already asked for a faster, trackable system. Because we put that request and design together before release, we're expecting to have it online around mid-August. From that point on, shipments should be both quick and trackable. In the meantime, all I can ask for is your patience. Regards, - Erik
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