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Battles In Normandy Is Available!

 
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Battles In Normandy Is Available! - 9/17/2004 10:15:39 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi everyone,

Well, it seems that DR still manages to surprise us. I'll keep away from expressing my feelings right now and just get to the facts.

1. Battles in Normandy is not ready for sale yet, though we are still on schedule for 5PM.
2. The link that has appeared in the store is a DR mistake, everything is supposed to be offline until we are done checking.
3. If you mistakenly ordered already, hang on, we'll have a resolution, but PLEASE do not order again until we give the word.
4. This thread will disappear when the final version is up and checked AND I will post a new announcement.

Please do not go nuts until an announcement is posted here. Thanks and sorry again. I'm going to go and $#&@*($ DR a new #$@&*(@#$ now.

Regards,

- Erik

< Message edited by Erik Rutins -- 9/17/2004 6:06:55 PM >

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Post #: 1
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:18:00 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		I allready grabbed my baseball bat. People are going to get really hurt today. Never **** with a sicilian.




< Message edited by Marc Schwanebeck -- 9/18/2004 3:18:29 AM >

_____________________________

Marc von Martial
instagram stream

(in reply to Erik Rutins)
Post #: 2
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:18:34 PM   
Rainbow7


Posts: 404
Joined: 11/4/2003
From: Ottawa
Status: offline 		Thanks, my order did go through with VISA, so I'll just wait for your announced solution. You have to admit though, it was exciting there for a moment ...

_____________________________

Troubles overcome are good to tell. -Yiddish saying

(in reply to Erik Rutins)
Post #: 3
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:19:03 PM   
theWombat

 

Posts: 48
Joined: 9/11/2004
Status: offline 		You have my sympathies. Thank you for clarifiying this rapidly, before many of us plopped down our plastic.

Though I betcha the DR folks aren't happy about their screw up either--I doubt they want to cause their customers angst :)

(in reply to Erik Rutins)
Post #: 4
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:20:12 PM   
2gaulle

 

Posts: 466
Joined: 2/16/2004
From: Montreal
Status: offline

what I do now ???? I just click on Begin HTTP Download??????

(in reply to Marc von Martial)
Post #: 5
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:20:21 PM   
Cliffor1

 

Posts: 19
Joined: 9/1/2004
Status: offline 		Man I charged mine to Amex..... Well just hope the serial number is the same to download BIN and we can just redownload.....

(in reply to Rainbow7)
Post #: 6
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:22:24 PM   
DrewBlack


Posts: 828
Joined: 7/3/2004
From: North Wales, UK
Status: offline 		Quick of the mark thansk for saving me 3hrs !!!!!

So. Close......Are we there yet????

Drew

(in reply to Cliffor1)
Post #: 7
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:22:50 PM   
DonStone

 

Posts: 30
Joined: 8/9/2003
From: Chapel Hill, NC
Status: offline 		I seem to be the guy that found it -- or at least, I reported it to Digital River 10 or 15 minutes ago. I assume the only screw-up is putting the wrong file in place?

(I have little/no fear that I'll be able to download once they fix the link)

(in reply to Erik Rutins)
Post #: 8
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:23:54 PM   
freeboy

 

Posts: 9088
Joined: 5/16/2004
From: Colorado
Status: offline 		ok, I'm on hold with dr cust service right now.. or maybe MG cust service??
oh well

So they where not aware of what was going on... probably a call center anyway...
did get a serial number on a confirmation email.. so its paid for...
really really really cannot imagine how pissed Marc and Eric are now

< Message edited by freeboy -- 9/18/2004 4:27:37 AM >

(in reply to Cliffor1)
Post #: 9
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:24:07 PM   
Japper

 

Posts: 3
Joined: 6/15/2004
Status: offline 		And then to think, I just said to my girlfriend how lucky I was to notice that BIN was up so fast. Oh well......

(in reply to Cliffor1)
Post #: 10
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:25:40 PM   
Capitaine

 

Posts: 1043
Joined: 1/15/2002
Status: offline 		Another thing is that there wasn't an option for a backup to be sent on the order page, just the dd.

Is there a way to expunge all existing orders of BIN and then start over??

_____________________________


(in reply to Japper)
Post #: 11
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:25:52 PM   
benpark

 

Posts: 3884
Joined: 8/12/2002
Status: offline 		Up the Digital River without a paddle?

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"Fear is a darkroom where the devil develops his negatives" Gary Busey

(in reply to DonStone)
Post #: 12
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:25:55 PM   
SlapBone


Posts: 269
Joined: 7/27/2004
From: Houston, TX
Status: offline 		My order went through as well.

But the link on that order on FRs website is still Steel Panthers.

_____________________________


(in reply to DonStone)
Post #: 13
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:26:03 PM   
2gaulle

 

Posts: 466
Joined: 2/16/2004
From: Montreal
Status: offline 		it's a pleasure to do bussnesss

quote:

Dear

Thank you for ordering through the Digital River Commerce System and Staples.com. The following email is a summary of your order. Please use this as your proof of purchase.

************************************************************
SPECIAL OFFER! Because you are a valued Staples customer, we would like to offer you $10.00 off nanoCom's Video Chat 4.5 - a fantastic solution for all of you who want to meet people from anywhere around the world! Click the link below to SAVE $10.00 today:

http://www.digitalriver.com/staples/iSpQ/33865

************************************************************

For technical support with the software you have purchased, please contact Matrix Games at support@matrixgames.com.
You can request information regarding the following tasks.
- Questions on installation
- Errors in software
- Help with features
- Upgrades, new drivers
- General questions regarding the product

PLEASE LOOK FOR THE FOLLOWING IN YOUR CREDIT CARD STATEMENT DR *Matrix Games

YOUR ORDER AND BILLING INFORMATION

Additional information for: Battle In Normandy Digital River
-------------------------------------------------------------------------
serial number: ****************


Customer Number: ******
Order Number: *****
Order Date: 17-SEP-04



Product Name Qty Ordered Platform Delivery Method Price
-----------------------------------------------------------------------------------
Battle In Normandy 1 Digital Download PC Digital River Can$ 77.99
-----------------------------------------------------------------------------------
Sub Total: Can$ 77.99
Total: Can$ 77.99


Note: There may be a slight discrepency between the amount shown on your credit card statement and the amount shown in thetotal box due to internal rounding calculations.

(in reply to DrewBlack)
Post #: 14
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:28:21 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Gentlemen,

No money should be lost. What we are hoping is that you will simply be able to use your existing order numbers and serial numbers and re-download the correct file in a very short while. So don't panic, but please feel free to use all the angry emoticons you want. I'm quite upset myself at the moment and it feels good to vent.

I reiterate - if you ordered already, don't worry, you should be fine.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to 2gaulle)
Post #: 15
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:29:09 PM   
Hartford688

 

Posts: 261
Joined: 3/23/2004
From: Amsterdam, The Netherlands
Status: offline
quote:

ORIGINAL: benpark

Up the Digital River without a paddle?



(in reply to benpark)
Post #: 16
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:30:43 PM   
Hartford688

 

Posts: 261
Joined: 3/23/2004
From: Amsterdam, The Netherlands
Status: offline
quote:

ORIGINAL: Erik Rutins

Gentlemen,

No money should be lost. What we are hoping is that you will simply be able to use your existing order numbers and serial numbers and re-download the correct file in a very short while. So don't panic, but please feel free to use all the angry emoticons you want. I'm quite upset myself at the moment and it feels good to vent.

I reiterate - if you ordered already, don't worry, you should be fine.

Regards,

- Erik



Will there be the possibility of a download of the transcript of your next meeting with DR? I'll pay $4.99

(in reply to Erik Rutins)
Post #: 17
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:30:59 PM   
Cliffor1

 

Posts: 19
Joined: 9/1/2004
Status: offline 		Can we hit Digital River with the paddle????

(in reply to Hartford688)
Post #: 18
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:31:20 PM   
TheHellPatrol


Posts: 1588
Joined: 7/3/2004
Status: offline
quote:

ORIGINAL: Erik Rutins

Gentlemen,

No money should be lost. What we are hoping is that you will simply be able to use your existing order numbers and serial numbers and re-download the correct file in a very short while. So don't panic, but please feel free to use all the angry emoticons you want. I'm quite upset myself at the moment and it feels good to vent.

I reiterate - if you ordered already, don't worry, you should be fine.

Regards,

- Erik
@Erik, as if you needed something else to do with all your free time.

_____________________________

A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau

(in reply to Erik Rutins)
Post #: 19
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:31:27 PM   
Rainbow7


Posts: 404
Joined: 11/4/2003
From: Ottawa
Status: offline 		I, for one, think that this is just a little bit of excitement thrown in for my money. Where else do you get such intrigue? Such an emotional roller coaster? I can hardly go back to editing the manuscript I was working on. (I'm just waiting for someone now to chime in with their dissatisfaction with the price ! 10 9 8 7 ... )

< Message edited by Rainbow -- 9/17/2004 3:35:43 PM >

_____________________________

Troubles overcome are good to tell. -Yiddish saying

(in reply to Erik Rutins)
Post #: 20
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:31:33 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: Hartford688
Will there be the possibility of a download of the transcript of your next meeting with DR? I'll pay $4.99


Let's just say the last of my patience ran out...

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Hartford688)
Post #: 21
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:32:35 PM   
SlapBone


Posts: 269
Joined: 7/27/2004
From: Houston, TX
Status: offline 		Hey...I'm cool.

I may some Matrix merchandise (like a free backup) to keep from taking advantage of the free SPWAWGE link I have sitting in my order :)

_____________________________


(in reply to Hartford688)
Post #: 22
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:32:59 PM   
Cliffor1

 

Posts: 19
Joined: 9/1/2004
Status: offline 		You know I have read these forums for months I'm a reader and not really a talker I finnaly joined to find opponents, I get alot from the various opinions, I'm so PO'ed right now that I can't stop typing

(in reply to Cliffor1)
Post #: 23
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:33:12 PM   
ggallagher

 

Posts: 114
Joined: 5/17/2002
From: Southern California
Status: offline 		Erik:

I say that you bring the DR management team into the room to explain the foulup...then after hearing each person's story, you look them in the eye, point towards the key transgressor (VP of Operations?) and say....

YOU'RE FIRED!

_____________________________


(in reply to Erik Rutins)
Post #: 24
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:34:48 PM   
SlapBone


Posts: 269
Joined: 7/27/2004
From: Houston, TX
Status: offline
quote:

ORIGINAL: ggallagher

Erik:

I say that you bring the DR management team into the room to explain the foulup...then after hearing each person's story, you look them in the eye, point towards the key transgressor (VP of Operations?) and say....

YOU'RE FIRED!


Yea... using that Donald Trump cobra gesture.

_____________________________


(in reply to ggallagher)
Post #: 25
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:34:51 PM   
Cliffor1

 

Posts: 19
Joined: 9/1/2004
Status: offline 		I hope "they" read the forums so they know what they did....

(in reply to ggallagher)
Post #: 26
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:36:32 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Clifford,

quote:

ORIGINAL: Clifford
I hope "they" read the forums so they know what they did....


Assuming they didn't go deaf halfway through, they had it explained to them in no uncertain terms. A resolution is in progress.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Cliffor1)
Post #: 27
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:41:31 PM   
ggallagher

 

Posts: 114
Joined: 5/17/2002
From: Southern California
Status: offline 		Historical anecdote to keep us amused in the meantime:

The origin of the term "fired" as it relates to being terminated in one's job comes from....Former NCR boss John Patterson who was thought by many to be the paradigmatic corporate tyrant.

Patterson once fired an underperforming executive by removing his desk and chair, parking it in front of the company's factory, and having it soaked in kerosene and set alight.

_____________________________


(in reply to Erik Rutins)
Post #: 28
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:43:22 PM   
RealChuckB


Posts: 284
Joined: 9/29/2003
Status: offline 		Erik,

You have my sympathy ...

I know this ESD business quite well and I am speechless ... I know that DR's service can be "problematic" but this is a bit too much (the still faulty EU-VAT is just one of the many signs).

The only thing that I can say is: Do yourself and your customers a favor and ask DR to switch you to the element 5 store. These people know how to do this business. Although DR bought them earlier this year and I am afraid that DR will be able to decrease their performance too, their systems are vastly superior to what (original) DR can offer.

Looking forward to BIN!

Chuck

(in reply to Erik Rutins)
Post #: 29
RE: ANNOUNCEMENT: Battles in Normandy is NOT up yet, pl... - 9/17/2004 10:47:04 PM   
scotswahay


Posts: 41
Joined: 7/19/2004
Status: offline 		hmmm

so what do i do with the order confirmation i have just received with no serial number ? - am i going to get a new email that contains a serial number?

thanks

(in reply to RealChuckB)
Post #: 30
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