Boxed Copies and More Good News (Full Version)

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David Heath -> Boxed Copies and More Good News (12/9/2006 6:46:50 AM)

Hi Guys

This will be set in stone early next week but I know everyone is waiting for information on our Game On Demand version.

Matrix Games will be now providing printed manuals for its Game On Deman products. This new feature will start with Forge of Freedom and quickly move to all of our games.

Now lets talk about price the new cost.............The new prices for the Game On Demand will be set at $9.99 including printed manual. So I am sorry for delay but I am sure most of you will be happy to now receive a printed manual for Forge of Freedom and soon for your other Matrix products.

If there are any question ask away.

David Heath



Johnus -> RE: Boxed Copies and More Good News (12/9/2006 6:51:26 AM)

When I ordered my digital download, I ordered a backup disk for $9.99. Do I now also get a manual ??

If not, can I get a real manual for $9.99 ??

Reading the one I printed is slowly blinding me.



Gandalftheredskin -> RE: Boxed Copies and More Good News (12/9/2006 9:52:51 AM)

Outstanding!

The only thing that's now keeping me from purchasing FoF has been waiting for the physical shipment option to become available. Even so, I've been dreading having to print out a copy of the manual, this is really great news.

So, if I understand this correctly:

When the CDs become available later this coming week, I'll be able to, for $59.99(+S/H), order the digital and physical shipment, and also receive the printed manual?






Hertston -> RE: Boxed Copies and More Good News (12/9/2006 10:47:16 AM)

Will the FoF printed manual be available for $9.99 (+ P&P) to those who bought the download version on the usual expectation there wouldn't be a printed manual, or just with the box copy?  If not, why not? 



Marc von Martial -> RE: Boxed Copies and More Good News (12/9/2006 1:59:50 PM)


quote:

ORIGINAL: Gandalftheredskin

So, if I understand this correctly:

When the CDs become available later this coming week, I'll be able to, for $59.99(+S/H), order the digital and physical shipment, and also receive the printed manual?



Correct.



Curious -> RE: Boxed Copies and More Good News (12/9/2006 2:35:47 PM)

When you say "including printed manual" what else is included? I assume that this "Game On Demand" deal doesn't include a cd since it's only $9.99. What does "Game On Demand" include?

CB



Ironclad -> RE: Boxed Copies and More Good News (12/9/2006 2:46:16 PM)

Great news - I assume this will apply to UK orders. Saves me getting those extra ink cartridges. Thanks a lot.



Marc von Martial -> RE: Boxed Copies and More Good News (12/9/2006 2:49:02 PM)


quote:

ORIGINAL: Curious

When you say "including printed manual" what else is included? I assume that this "Game On Demand" deal doesn't include a cd since it's only $9.99. What does "Game On Demand" include?

CB


That is on top of the download price:

FOF as an example:

- Digital Download = 49.99$
- Physical Shipment = 59.99$ (Box, CD, Manual)
- Physical Shipment + Digital Download = 59.99$ (Box, CD, Manual and you can download instantly too)



Hertston -> RE: Boxed Copies and More Good News (12/9/2006 2:51:45 PM)

quote:

ORIGINAL: Marc Schwanebeck

FOF as an example:

- Digital Download = 49.99$
- Physical Shipment = 59.99$ (Box, CD, Manual)
- Physical Shipment + Digital Download = 59.99$ (Box, CD, Manual and you can download instantly too)


Information that might have been rather more useful had it been provided ten days ago [:@]



Curious -> RE: Boxed Copies and More Good News (12/9/2006 3:30:06 PM)


quote:

ORIGINAL: Marc Schwanebeck


quote:

ORIGINAL: Curious

When you say "including printed manual" what else is included? I assume that this "Game On Demand" deal doesn't include a cd since it's only $9.99. What does "Game On Demand" include?

CB


That is on top of the download price:

FOF as an example:

- Digital Download = 49.99$
- Physical Shipment = 59.99$ (Box, CD, Manual)
- Physical Shipment + Digital Download = 59.99$ (Box, CD, Manual and you can download instantly too)


Is it going to be possible to buy the printed manual by itself (for $9.99)? That would be what I (and probably many other people) would want to buy now that I've bought the game itself via download.

CB



Erik Rutins -> RE: Boxed Copies and More Good News (12/9/2006 3:49:44 PM)

Johnnie,

quote:

ORIGINAL: Johnnie
When I ordered my digital download, I ordered a backup disk for $9.99. Do I now also get a manual ??
If not, can I get a real manual for $9.99 ??
Reading the one I printed is slowly blinding me.


I'm really sorry that we can't help with that. The "backup disk" is a service of DR that's independent of us. I understand it's just a CD in a sleeve rather than a printed CD in a printed DVD box. On the plus side, it's available as soon as the download is, but it's not our full "game on demand" printed and boxed copy and never has been. We've always advised waiting until that shows up if you really want a boxed copy.

Despite that, we would sell you a manual if we could. Right now, it's not logistically possible. One of our first questions was how can we work it out so that previous customers can order a manual or a boxed copy after already ordering a download. The answer is it simply can't be done in the store right now, but DR is aware that it's the #1 item on our wish list.

Regards,

- Erik



Erik Rutins -> RE: Boxed Copies and More Good News (12/9/2006 3:50:42 PM)


quote:

ORIGINAL: Gandalftheredskin
When the CDs become available later this coming week, I'll be able to, for $59.99(+S/H), order the digital and physical shipment, and also receive the printed manual?


Correct. To be 100% clear on what this means for our customers in the future, we managed to _add_ a printed manual to our future boxed copies while _decreasing_ the price by a penny.

Regards,

- Erik



Erik Rutins -> RE: Boxed Copies and More Good News (12/9/2006 3:52:32 PM)

Hertston,

quote:

ORIGINAL: Hertston
Will the FoF printed manual be available for $9.99 (+ P&P) to those who bought the download version on the usual expectation there wouldn't be a printed manual, or just with the box copy?  If not, why not? 


I wish. Unfortunately, as I replied to the other gentleman, we are simply not able to do this in the store as it's currently setup. It will take a lot of programming to make it possible and we are not sure when DR will get it done.

I also wish we could have said "if you want a manual, wait until the boxed copy is available". Unfortunately, we really didn't know if we would be able to get a printed manual into this one or if it would have to wait for the 2007 releases. When we found out that we would be able to do it (yesterday), we decided to go ahead with it.

There is no way for us in terms of the store software, for the near future, to either "upgrade" a digital download to a digital + physical or "upgrade" a previous order to add a printed manual. Both of these are high priority wish list items for us for the future though.

Regards,

- Erik



Erik Rutins -> RE: Boxed Copies and More Good News (12/9/2006 3:54:39 PM)


quote:

ORIGINAL: Curious
When you say "including printed manual" what else is included? I assume that this "Game On Demand" deal doesn't include a cd since it's only $9.99. What does "Game On Demand" include?


We've always called our boxed copies "game on demand" because they're created when the customer requests it, rather than printed ahead of time and stored in large quantities. That's also why it took so long to integrate a manual printing process into this.

Previously "game on demand"/"physical copy"/"boxed copy" was a printed color DVD case with a printed color CD inside with your serial number and order number printed on it. That used to cost $10. That has not changed, but we've now added a printed manual to the deal and reduced the price to $9.99.

Regards,

- Erik



Erik Rutins -> RE: Boxed Copies and More Good News (12/9/2006 3:57:29 PM)

Herstson,

quote:

ORIGINAL: Hertston
Information that might have been rather more useful had it been provided ten days ago [:@]


Please see my other reply, unfortunately we didn't know 10 days ago if this would happen, we only found out for certain yesterday. We've been working on this for months in detail and for a couple of years in general. We felt it was better to go ahead with it as soon as it was finally available than to wait for the next release. While we realize that this is not ideal for some customers, there was no ideal way for us to do this given the uncertainty that existed between us and DR as to whether and when this would happen.

Regards,

- Erik



Erik Rutins -> RE: Boxed Copies and More Good News (12/9/2006 3:59:32 PM)


quote:

ORIGINAL: Curious
Is it going to be possible to buy the printed manual by itself (for $9.99)? That would be what I (and probably many other people) would want to buy now that I've bought the game itself via download.


Unfortunately, no - we'd love to do this, but the store simply can't handle it right now. It's a high priority for us to make this possible as we realize that it's the same thing as the download to physical upgrade customers have been asking for. We want to make it as easy and flexible for you as we can, but implementing that in terms of software and logistics always seems to take more than we'd expect.

Regards,

- Erik



Curious -> RE: Boxed Copies and More Good News (12/9/2006 4:28:13 PM)

quote:

ORIGINAL: Erik Rutins


quote:

ORIGINAL: Curious
Is it going to be possible to buy the printed manual by itself (for $9.99)? That would be what I (and probably many other people) would want to buy now that I've bought the game itself via download.


Unfortunately, no - we'd love to do this, but the store simply can't handle it right now. It's a high priority for us to make this possible as we realize that it's the same thing as the download to physical upgrade customers have been asking for. We want to make it as easy and flexible for you as we can, but implementing that in terms of software and logistics always seems to take more than we'd expect.

Regards,

- Erik



Thanks for your reply. However this whole thing is getting rather confusing. To quote Mr. Heath in his original post in this thread: "The new prices for the Game On Demand will be set at $9.99 including printed manual." That did say "$9.99" and it did say "including printed manual". And to quote you a few posts ago in this thread: "but we've now added a printed manual to the deal and reduced the price to $9.99." That does say "$9.99" and it also says "we've now added a printed manual to the deal". It sure sounds to me like you both are saying that for $9.99 the deal includes a printed manual. Am I not reading the fine print here or what? Exactly what is going to be included in this mysterious "$9.99" deal?

CB



Erik Rutins -> RE: Boxed Copies and More Good News (12/9/2006 5:06:01 PM)

CB,

quote:

ORIGINAL: Curious
Thanks for your reply. However this whole thing is getting rather confusing. To quote Mr. Heath in his original post in this thread: "The new prices for the Game On Demand will be set at $9.99 including printed manual." That did say "$9.99" and it did say "including printed manual". And to quote you a few posts ago in this thread: "but we've now added a printed manual to the deal and reduced the price to $9.99." That does say "$9.99" and it also says "we've now added a printed manual to the deal". It sure sounds to me like you both are saying that for $9.99 the deal includes a printed manual. Am I not reading the fine print here or what? Exactly what is going to be included in this mysterious "$9.99" deal?


Ok, let me try to clear this up once and for all. The new physical copies for our games will include:

Printed color DVD case, printed color CD with your serial # and order #, printed manual

The cost will be $9.99 in addition to the base price of the game.

In the past, it was only the DVD case + CD for $10 on top of the base price of the game.

So, for Forge of Freedom, the base price is $49.99. For that price, you can get the download version. For $49.99 + $9.99 you will be able to get the boxed version, which will now include a printed manual.

Regards,

- Erik



XLegion -> RE: Boxed Copies and More Good News (12/9/2006 5:15:24 PM)

Well. I am very sorry to hear that because I was loyal to Matrix Games by purchasing their digital download of "Forge of Freedom" I am now to be punished by NOT being able to purchase a printed manual for it. This is outrageous, especially in a game with such a steep learning curve.

This may very well be my last Matrix game.

An unhappy

xlegion




Slick91 -> RE: Boxed Copies and More Good News (12/9/2006 5:18:38 PM)

Will the boxed manual be printed in color or black & white?



Great_Ajax -> RE: Boxed Copies and More Good News (12/9/2006 5:36:45 PM)

Why not just add the Printed Manual as a seperate item to the online catalog?

Trey



Slick91 -> RE: Boxed Copies and More Good News (12/9/2006 5:38:22 PM)

This is my 8th Matrix purchase and this time I have to admit; I do feel a bit screwed in purchasing FoF.

First, I noticed the file size after the purchase and now I can’t burn it on to my CD-R (my fault for not paying attention to the file size before I hit the Buy button). And now I read that for $10 more I could have had a cd AND a printed manual.

Oh well, life goes on…

I think I understand why it’s logistically impossible to have extra manuals printed and available to buy in your Merchandise section, or via dedicated email request with a valid serial number, at what ever price + shipping & handling? Why, because I think it comes down to the fact that nobody wants to be bothered coming up with a way to get manuals to those who purchased the game via download. It might actually mean that somebody has to get up, walk across the room, put the manual in a box, and ship it out.

There is no way that Matrix or it’s affiliated partners can loose any money in this. It may cost twice as much than buying the boxed version, but it CAN be made available to people if the sellers want the business.



Moltke71 -> RE: Boxed Copies and More Good News (12/9/2006 5:38:54 PM)

I really don't understand the hub-bub. It's nice that the physical copy will have a printed manual but I can burn the digital manual to disk and get it printed out at a local copy shop for less than $9.99.

I simply don't understand Xlegion's attitude unless he doesn't have a CD-RW or doesn't live near a copy shop.



Slick91 -> RE: Boxed Copies and More Good News (12/9/2006 5:46:41 PM)


quote:

ORIGINAL: Bismarck

I really don't understand the hub-bub. It's nice that the physical copy will have a printed manual but I can burn the digital manual to disk and get it printed out at a local copy shop for less than $9.99.

I simply don't understand Xlegion's attitude unless he doesn't have a CD-RW or doesn't live near a copy shop.


For me, that is my point. I don't have a DVD burner. And, if the manual is printed in color vs black & white, its a HUGE deal to me. The cost of printing that monster manual out in color and a local store would be hundres of dollars (>$1.00 per page). If its printed in B&W, then I won't feel so screwed. You see, its all about me... [sm=00000946.gif]



Hertston -> RE: Boxed Copies and More Good News (12/9/2006 5:49:07 PM)

quote:

ORIGINAL: Bismarck

I really don't understand the hub-bub. It's nice that the physical copy will have a printed manual but I can burn the digital manual to disk and get it printed out at a local copy shop for less than $9.99.

I simply don't understand Xlegion's attitude unless he doesn't have a CD-RW or doesn't live near a copy shop.


Unfortunately such 'local copy shops' seem to be a very localised phenomenon, and as far as I know unique to the US. The one and only occasion I popped into my local photocopy/printing place to ask if they could print a sizeable .pdf manual for what I considered a sensible price I think they thought I was crazy.



CTB123 -> RE: Boxed Copies and More Good News (12/9/2006 5:51:24 PM)

Put me down in in the bumbed department as well.  I don't have a printshop within a hundred miles, and the rest of the deal would have been "nice to have".  It's too late now, but it may have been better to wait for the next release to introduce this.  It's not the end of the world, but I do feel a little put out myself especially as I bought the game so recently. 

As someone suggested, perhaps the manual can be made a catalog item available for purchase.

Just to clarify, is it the entire manual for $10?  The last time I priced getting a manual printed at a Kinko's it was going to cost over $30 to print.  How is the manual bound, and what sort of paper is it printed on?

I am excited about the service going forward, but it was bad timing to release it so soon after FOF's release.

Tony



Moltke71 -> RE: Boxed Copies and More Good News (12/9/2006 6:03:34 PM)

Right. What I do is just print out those parts necessary for play. Printing the whole manual could be $25 in B&W - color usually isn't necessary. I live in a university town so I may be getting better rates. We're flooded with copy shops.



Hertston -> RE: Boxed Copies and More Good News (12/9/2006 6:07:33 PM)

quote:

ORIGINAL: Bismarck
What I do is just print out those parts necessary for play.


I am tempted to ask quite what is the purpose of the bits, bar the installation instructions and the epilepsy warnings, that aren't necessary to play! [;)]



ckk -> RE: Boxed Copies and More Good News (12/9/2006 6:28:39 PM)


quote:

ORIGINAL: David Heath

Hi Guys

This will be set in stone early next week but I know everyone is waiting for information on our Game On Demand version.

Matrix Games will be now providing printed manuals for its Game On Deman products. This new feature will start with Forge of Freedom and quickly move to all of our games.

Now lets talk about price the new cost.............The new prices for the Game On Demand will be set at $9.99 including printed manual. So I am sorry for delay but I am sure most of you will be happy to now receive a printed manual for Forge of Freedom and soon for your other Matrix products.

If there are any question ask away.

David Heath


This is great!!! As I have learned with Matrix Wait a bit and your dreams will come true[&o][&o][&o]



freeboy -> RE: Boxed Copies and More Good News (12/9/2006 6:42:27 PM)

hehe looks like I am eating my words Thanks FOR a real great gaem .. and manuel.. wow! can we get it after we alreaady order dr?



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