RE: Runtime error 216 (Full Version)

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Haplo_Patryn -> RE: Runtime error 216 (7/28/2007 1:36:10 AM)


quote:

ORIGINAL: JudgeDredd

I'm out of ideas, sorry pal.

I'm sure Matrix/Frank are on the case and will help you as soon as they can.

Know this...when you get the game running, it's a blast (I know that doesn't help really, but it'll keep your interest going!)



Thanks mate for your help. I know GoA it's a great game. I like this kind of wargames because i'm a big veteran fan (WitP, HttR, BiN, BiI, Battlefront, FoF, BoA, ACCW, etc.).

I will try to be patient until someone can give me some advises about what is wrong here.



JudgeDredd -> RE: Runtime error 216 (7/28/2007 2:46:10 AM)

Well, I hope they help you sooner rather than later [;)]



epicat -> RE: Runtime error 216 (7/28/2007 11:05:46 AM)


quote:

ORIGINAL: Haplo_Patryn

Yes, it's a 64 X2 Dual Core. I think the problem is related with my AMD Dual Core Processor but i don't know what else i can do. I've proved everything without results.




I have a 64 x2 dual core AMD, and the 32bit version of Vista. I don't get this error.



MartNick -> RE: Runtime error 216 (7/28/2007 12:28:02 PM)

Hi Haplo

This doesn't have to be a virus, it could just be your graphics and sound drivers. Try turning off the directX features using dxdiag, and see if that solves it. Also you could try adjusting the hardware acceleration for both your video card and sound device. I don't have Vista so I can't tell you how to do it in that OS.

Hope this helps and get you back up and running.

Martin



Haplo_Patryn -> RE: Runtime error 216 (7/28/2007 12:49:28 PM)


quote:

ORIGINAL: MartNick

Hi Haplo

This doesn't have to be a virus, it could just be your graphics and sound drivers. Try turning off the directX features using dxdiag, and see if that solves it. Also you could try adjusting the hardware acceleration for both your video card and sound device. I don't have Vista so I can't tell you how to do it in that OS.

Hope this helps and get you back up and running.

Martin


I don't have Vista either.

I've proved what you've suggested me but without result. Turning off the DirectX features don't do anything. I've adjusted the hardware acceleration and neither do nothing.

Thanks for your help.



Haplo_Patryn -> RE: Runtime error 216 (7/28/2007 12:56:24 PM)

Again, here is my Dxdiag updated. Sound and graphic drivers are updated.




MartNick -> RE: Runtime error 216 (7/28/2007 12:58:02 PM)

Hi Haplo

Do you only get this error with this game .exe? Does it happen with other programmes at all? Like windows explorer?

Martin



Haplo_Patryn -> RE: Runtime error 216 (7/28/2007 1:09:00 PM)


quote:

ORIGINAL: MartNick

Hi Haplo

Do you only get this error with this game .exe? Does it happen with other programmes at all? Like windows explorer?

Martin


No, as i said before in this thread, the rest of games and programs i've installed in my pc work fine. No CTD, no lag, no more runtime problems nothing. My email and internet explorer work fine. I don't have any virus or trojan infesting my pc, i'm sure.

This only happens with GoA. I think it could be some kind of incompatibility with my hardware or something that disables GoA. I don't have installed any firewall, turned off the antivirus program, turn off the rest of applications, updated my drivers, cleaned my registry...nothing. GoA continues to get the runtime error 216 at the same addres.




MartNick -> RE: Runtime error 216 (7/28/2007 1:16:46 PM)

Hi Haplo

If it only happens with GoA would suggest that it's not a virus.

When you updated your video/sound drivers did you completely uninstall the versions you had on the machine before using Add/Remove programs in control panel? Particularly the video drivers.

Which video card do you have btw?

Martin



Haplo_Patryn -> RE: Runtime error 216 (7/28/2007 1:24:39 PM)

quote:

ORIGINAL: MartNick

Hi Haplo

If it only happens with GoA would suggest that it's not a virus.

When you updated your video/sound drivers did you completely uninstall the versions you had on the machine before using Add/Remove programs in control panel? Particularly the video drivers.

Which video card do you have btw?

Martin


Yes, i uninstall the previous versions before updating them. It's not the first time i do something like that so i know that i have to use Add/Remove programs to update my drivers. However, the problem with GoA was the same before i update my drivers so nothing has changed.

My video card, is a NVIDIA 7800 GTX 256 MB. An ASUS one.





MartNick -> RE: Runtime error 216 (7/28/2007 1:40:04 PM)

This may sound odd but try an older set of video drivers. I've had Nvidia cards causing problems with games titles and solved them by using older drivers.

77.56 was a very stable set of drivers for Nvidia, but not sure if it supports your 7800GTX. Might be worth a try. These drivers certainly work with my 6600 GT.

You can pick the drivers up from www.guru3d.com

Also have you tried taking your video card out and using the motherboard onboard video adapter? This would prove whether it is actually a video issue.

Also try unplugging any scanners/printers/webcams etc so you just have a basic system, and disable any software from starting up for these peripherals at start up. The GoA .exe must be clashing with something on your machine. But finding it is the thing.



Haplo_Patryn -> RE: Runtime error 216 (7/28/2007 3:31:54 PM)

quote:

ORIGINAL: MartNick

This may sound odd but try an older set of video drivers. I've had Nvidia cards causing problems with games titles and solved them by using older drivers.

77.56 was a very stable set of drivers for Nvidia, but not sure if it supports your 7800GTX. Might be worth a try. These drivers certainly work with my 6600 GT.

You can pick the drivers up from www.guru3d.com

Also have you tried taking your video card out and using the motherboard onboard video adapter? This would prove whether it is actually a video issue.

Also try unplugging any scanners/printers/webcams etc so you just have a basic system, and disable any software from starting up for these peripherals at start up. The GoA .exe must be clashing with something on your machine. But finding it is the thing.


Yes, it could be but sincerely i think it's a bad decision to try an older set of video drivers because i play other games which need the most updated video drivers, as for exemple Combat Mission Shock Force or Call of Duty 2. I would have to change the drivers everytime i play a different game and i won't do that.

I'm thinking that maybe WiFi could be the problem. I'll be take a look at this. I have got neither printer nor scanner, and the webcam is always turned off except when i want to use it.

Thank you.



MartNick -> RE: Runtime error 216 (7/28/2007 4:48:53 PM)

Hope you get the problem fixed soon, sorry none of my suggestions worked.

Good luck

Martin



Haplo_Patryn -> RE: Runtime error 216 (7/29/2007 5:59:17 PM)

Any idea? [:(]



Erik Rutins -> RE: Runtime error 216 (7/29/2007 10:36:01 PM)

Frank is away this weekend, but he's read the thread and will be investigating this further on Monday.



Primasprit -> RE: Runtime error 216 (7/29/2007 10:44:20 PM)

You may try to run the game in the Win95 compatibility mode. (Right-click --> Properties --> Compatibility).



Haplo_Patryn -> RE: Runtime error 216 (7/30/2007 2:00:49 AM)


quote:

ORIGINAL: Primasprit

You may try to run the game in the Win95 compatibility mode. (Right-click --> Properties --> Compatibility).



Yes, i already tried. In fact, i've tried EVERYTHING. Turn off sound, turn off antialising&aniso, Firewalls, antivirus, etc, etc, without result.

Thanks Erik.




Haplo_Patryn -> RE: Runtime error 216 (7/31/2007 12:32:09 PM)

Ok, here i paste what i found in a log Dr.Watson file about Trench.exe, let's see if this can help you to find what's happening to me and GoA:

eax=00cc1bb8 ebx=004046ab ecx=00000000 edx=0013fa01 esi=00000000 edi=0013ff7c
eip=00403bda esp=0013fa18 ebp=0013ff94 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010206

*** WARNING: Unable to verify checksum for C:\Matrix Games\Guns of August\Trench.exe
*** ERROR: Module load completed but symbols could not be loaded for C:\Matrix Games\Guns of August\Trench.exe
función: Trench
00403bc5 eb03 jmp Trench+0x3bca (00403bca)
00403bc7 0000 add [eax],al
00403bc9 84d2 test dl,dl
00403bcb 7e05 jle Trench+0x3bd2 (00403bd2)
00403bcd e8ca030000 call Trench+0x3f9c (00403f9c)
00403bd2 c3 ret
00403bd3 90 nop
00403bd4 85c0 test eax,eax
00403bd6 7407 jz Trench+0x3bdf (00403bdf)
00403bd8 b201 mov dl,0x1
ERROR -> 00403bda 8b08 mov ecx,[eax] ds:0023:00cc1bb8=????????
00403bdc ff51fc call dword ptr [ecx-0x4]
00403bdf c3 ret
00403be0 53 push ebx
00403be1 56 push esi
00403be2 57 push edi
00403be3 89c3 mov ebx,eax
00403be5 89d7 mov edi,edx
00403be7 ab stosd
00403be8 8b4bd8 mov ecx,[ebx-0x28]
00403beb 31c0 xor eax,eax



Symbols couldn't be loaded from GoA?

It seems also than could be something related with the "sound" because i see a lot of "eax" references...



Haplo_Patryn -> RE: Runtime error 216 (7/31/2007 8:01:38 PM)

I've a DrWatson log file that is generated everytime i get the runtime error when trying to play GoA. I cannot attach it here because Matrix forum don't accept this type of file but i can email you the file if the DEVs are interested in it. The log file explains for itself what is wrong and why my pc cannot run GoA but i'm not a computer technician and don't understand anything.[:'(]

Here is more detailed information about the runtime error, affecting kernel32.dll:


Excepción de aplicación ocurrida:
Aplicación: C:\Matrix Games\Guns of August\Trench.exe (pid=2988)
Fecha y hora: 31/07/2007 a las 19:16:20.156
Número de excepción: c0000005 (infracción de acceso)

*----> Información del sistema <----*
Nombre de equipo: AGUSTI-PC
Nombre de usuario: Agusti
Id. de sesión de terminal: 0
Número de procesadores: 2
Tipo de procesador: x86 Family 15 Model 35 Stepping 2
Versión de Windows : 5.1
Versión actual: 2600
Service Pack: 2
Tipo actual: Multiprocessor Free
Organización registrada:
Propietario registrado: AGUSTI

*----> Lista de tareas <----*
0 System Process
4 System
572 smss.exe
664 csrss.exe
692 winlogon.exe
736 services.exe
748 lsass.exe
924 svchost.exe
972 svchost.exe
1068 svchost.exe
1120 svchost.exe
1236 svchost.exe
1296 aswUpdSv.exe
1344 ashServ.exe
1676 spoolsv.exe
1732 LVPrcSrv.exe
1936 Explorer.EXE
2020 ashDisp.exe
124 issch.exe
188 jusched.exe
264 SOUNDMAN.EXE
308 RUNDLL32.EXE
320 ctfmon.exe
480 runservice.exe
500 MDM.EXE
372 nvsvc32.exe
560 PnkBstrA.exe
1020 svchost.exe
1432 ashMaiSv.exe
1620 ashWebSv.exe
2332 alg.exe
2876 autorun.exe
2988 Trench.exe
3076 ntvdm.exe
3104 wuauclt.exe
3124 drwtsn32.exe

*----> Lista de módulos <----*
(0000000000400000 - 0000000000cb2000: C:\Matrix Games\Guns of August\Trench.exe
(0000000010000000 - 0000000010016000: C:\Archivos de programa\Archivos comunes\Logitech\LVMVFM\LVPrcInj.dll
(0000000058c30000 - 0000000058cca000: C:\WINDOWS\system32\comctl32.dll
(000000005b150000 - 000000005b188000: C:\WINDOWS\system32\UxTheme.dll
(000000005cf60000 - 000000005cf86000: C:\WINDOWS\system32\ShimEng.dll
(000000006fdb0000 - 000000006ff7a000: C:\WINDOWS\AppPatch\AcGenral.DLL
(0000000073e60000 - 0000000073e64000: C:\WINDOWS\system32\KsUser.dll
(00000000746b0000 - 00000000746fb000: C:\WINDOWS\system32\MSCTF.dll
(0000000076340000 - 000000007635d000: C:\WINDOWS\system32\imm32.dll
(0000000076360000 - 00000000763aa000: C:\WINDOWS\system32\comdlg32.dll
(0000000076630000 - 00000000766e4000: C:\WINDOWS\system32\USERENV.dll
(0000000076b00000 - 0000000076b2e000: C:\WINDOWS\system32\winmm.dll
(00000000770f0000 - 000000007717c000: C:\WINDOWS\system32\oleaut32.dll
(00000000773a0000 - 00000000774a3000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
(00000000774b0000 - 00000000775ed000: C:\WINDOWS\system32\ole32.dll
(0000000077b10000 - 0000000077b32000: C:\WINDOWS\system32\Apphelp.dll
(0000000077bb0000 - 0000000077bc5000: C:\WINDOWS\system32\MSACM32.dll
(0000000077bd0000 - 0000000077bd8000: C:\WINDOWS\system32\VERSION.dll
(0000000077be0000 - 0000000077c38000: C:\WINDOWS\system32\msvcrt.dll
(0000000077da0000 - 0000000077e4c000: C:\WINDOWS\system32\advapi32.dll
(0000000077e50000 - 0000000077ee1000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077ef0000 - 0000000077f37000: C:\WINDOWS\system32\GDI32.dll
(0000000077f40000 - 0000000077fb6000: C:\WINDOWS\system32\SHLWAPI.dll
(000000007c800000 - 000000007c902000: C:\WINDOWS\system32\kernel32.dll
(000000007c910000 - 000000007c9c6000: C:\WINDOWS\system32\ntdll.dll
(000000007c9d0000 - 000000007d1ef000: C:\WINDOWS\system32\SHELL32.dll
(000000007e390000 - 000000007e420000: C:\WINDOWS\system32\user32.dll

*----> Estado para identificador de subproceso 0xbb0 <----*

eax=00cc1bb8 ebx=004046ab ecx=00000000 edx=0013fa01 esi=00000000 edi=0013ff7c
eip=00403bda esp=0013fa18 ebp=0013ff94 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010206

*** WARNING: Unable to verify checksum for C:\Matrix Games\Guns of August\Trench.exe
*** ERROR: Module load completed but symbols could not be loaded for C:\Matrix Games\Guns of August\Trench.exe
función: Trench
00403bc5 eb03 jmp Trench+0x3bca (00403bca)
00403bc7 0000 add [eax],al
00403bc9 84d2 test dl,dl
00403bcb 7e05 jle Trench+0x3bd2 (00403bd2)
00403bcd e8ca030000 call Trench+0x3f9c (00403f9c)
00403bd2 c3 ret
00403bd3 90 nop
00403bd4 85c0 test eax,eax
00403bd6 7407 jz Trench+0x3bdf (00403bdf)
00403bd8 b201 mov dl,0x1
ERROR -> 00403bda 8b08 mov ecx,[eax] ds:0023:00cc1bb8=????????
00403bdc ff51fc call dword ptr [ecx-0x4]
00403bdf c3 ret
00403be0 53 push ebx
00403be1 56 push esi
00403be2 57 push edi
00403be3 89c3 mov ebx,eax
00403be5 89d7 mov edi,edx
00403be7 ab stosd
00403be8 8b4bd8 mov ecx,[ebx-0x28]
00403beb 31c0 xor eax,eax

*----> Seguimiento regresivo de pila <----*
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\kernel32.dll -
ChildEBP RetAddr Args to Child
0013ff94 004046ff 00407153 7ffd6000 005bf6f4 Trench+0x3bda
0013ffc0 7c816fd7 00000000 00000000 7ffd6000 Trench+0x46ff
0013fff0 00000000 005bf6dc 00000000 78746341 kernel32!RegisterWaitForInputIdle+0x49

*----> Muestra de pilas sin procesar <----*
000000000013fa18 11 44 40 00 b5 46 40 00 - 00 00 00 00 f2 2a 00 10 .D@..F@......*..
000000000013fa28 b8 1b cc 00 2c fb 13 00 - 58 fa 13 00 64 fa 13 00 ....,...X...d...
000000000013fa38 00 00 00 00 00 00 00 00 - 00 00 00 00 bf 37 91 7c .............7.|
000000000013fa48 2c fb 13 00 7c ff 13 00 - 48 fb 13 00 00 fb 13 00 ,...|...H.......
000000000013fa58 5c fe 13 00 d8 37 91 7c - 7c ff 13 00 14 fb 13 00 \....7.||.......
000000000013fa68 8b 37 91 7c 2c fb 13 00 - 7c ff 13 00 48 fb 13 00 .7.|,...|...H...
000000000013fa78 00 fb 13 00 a6 46 40 00 - 01 00 00 00 2c fb 13 00 .....F@.....,...
000000000013fa88 7c ff 13 00 60 78 94 7c - 2c fb 13 00 7c ff 13 00 |...`x.|,...|...
000000000013fa98 48 fb 13 00 00 fb 13 00 - a6 46 40 00 00 00 00 00 H........F@.....
000000000013faa8 2c fb 13 00 08 39 2e 01 - 34 ff 13 00 a8 9a 83 7c ,....9..4......|
000000000013fab8 a8 e4 80 7c ff ff ff ff - a4 e4 80 7c ab e5 80 7c ...|.......|...|
000000000013fac8 2b e6 80 7c 6c f1 5b 00 - ae 00 00 00 57 00 00 00 +..|l.[.....W...
000000000013fad8 00 00 00 00 00 00 00 00 - 00 f0 fd 7f 00 f0 fd 7f ................
000000000013fae8 64 ff 13 00 00 00 00 00 - 00 00 00 00 18 00 1a 00 d...............
000000000013faf8 00 fc fd 7f 00 00 08 02 - 20 fd 13 00 00 00 08 02 ........ .......
000000000013fb08 00 00 14 00 00 c0 13 00 - 00 00 00 00 00 00 00 00 ................
000000000013fb18 fa ea 91 7c 00 00 00 00 - 48 fb 13 00 2c fb 13 00 ...|....H...,...
000000000013fb28 48 fb 13 00 05 00 00 c0 - 00 00 00 00 00 00 00 00 H...............
000000000013fb38 f2 2a 00 10 02 00 00 00 - 00 00 00 00 00 00 00 00 .*..............
000000000013fb48 3f 00 01 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ?...............



Dr. Gonzo -> RE: Runtime error 216 (8/1/2007 2:21:23 AM)

Try removing or renaming the "SOUND" folder b4 starting the game.
Try reinstalling or upgrading Microsoft net 2.0 or higher.
Try a registry repair program.



Hanal -> RE: Runtime error 216 (8/1/2007 3:05:57 AM)

Maybe your original downloaded file of the game was corrupted....Have you been reinstalling from the same set up file or have you tried a new download?



Haplo_Patryn -> RE: Runtime error 216 (8/1/2007 3:38:01 AM)


quote:

ORIGINAL: Dr. Gonzo

Try removing or renaming the "SOUND" folder b4 starting the game.
Try reinstalling or upgrading Microsoft net 2.0 or higher.
Try a registry repair program.


Done.
Done.
Done.

Bad news. The runtime error don't go. I used Regclean three days ago and right now, five minuts ago.

I've tried to reinstall the game 4 o 5 times. I've download the game already three times, in different days. The problem persists.

I'll try to download and install the game again.



Hanal -> RE: Runtime error 216 (8/1/2007 4:07:15 AM)

Have you tried RegCure? I know it solved some issues with my pc so perhaps it will work for you.....



Haplo_Patryn -> RE: Runtime error 216 (8/1/2007 4:36:50 AM)

quote:

ORIGINAL: J P Falcon

Have you tried RegCure? I know it solved some issues with my pc so perhaps it will work for you.....


Since i bought GoA i've installed and uninstalled so many programs that one more is not a problem but, as far as i know, the problem is related with a sound issue and, if RegClean didn't solve my problem, RegCure will neither.

Frank Hunter's Campaigns of the Danube had some sound problems, and GoA have some of them too. I've tried everything and GoA continues to get the runtime error. I installed an updated sound drivers after the firt runtime error with GoA, so i don't think the problem could be solved installing them again. GoA didn't work with the old sound drivers and it doesn't work with the new ones. What else can i do? I hope the next patch will bring some sound improvements in the Trench.exe and i can play to GoA at last.

I have a lot of other games installed and they run fine, no problems, no CTD, no Microsoft blue screens or unexpected errors, all work fine. No virus, drivers updated, i've done all what you have advised me.

I'm a quiet person so i'll be waiting until i can solve this [:)]



JudgeDredd -> RE: Runtime error 216 (8/1/2007 10:33:51 AM)

Man I feel sorry for you having these problems I really do. But I just wanted to chime in and say you are an example to all of us. Your patience is astounding.

I hope you get it sorted soon.



Hanal -> RE: Runtime error 216 (8/1/2007 11:54:16 AM)

Haplo...sorry I could not be more help but for S&G's, I'm going to throw out a couple of suggestions which you might have already done anyway,,,,

Did you uninstall the game before running any registry fix program?  If not, try that....
Did you empty your trash bin before running the Reg fix programs?  Some the these programs "fix" an issue by culling through the deleted folder and pulling out deleted files. ...if you have emptied your trash before hand, the program will delete the invalid entries instead.....

Doing the above will probably not matter much because you seem to have a handle on the problem.

And to follow up with Judge Dredd said; I do want to add that it is refreshing to meet someone who is having difficulties  running a game and is not whining, ranting, and raving, throwing criticisms and insults at the world...Your attitude makes people want to help you, rather than click off the thread!....



Haplo_Patryn -> RE: Runtime error 216 (8/1/2007 1:07:41 PM)

I'm a veteran wargamer, a really fan one, and cannot whin or throw criticism when a good wargame is released. I know that GoA is a good one and i understand that this an isolated problem related with my pc and only with my pc. I usually don't have problems with games, i've been playing pc games since i was 12 years old and this is the first time i get a problem so serious with one.

In my experience i know quite well all the usual problems that hardware configurations can give and as you can see, i know more or less the better things to do and to try to resolve problems of software or hardware configuration, but in this case the problem is a big one and cannot find the solution by myself.

I emptied my trash bin before running the Regclean program. I always empty my trash bin after deleting, it's an habit i have. I'm sure here.

Every day i'm more sure that there is an incompatibility between the game and my intregrated sound card, so i think the game won't run in my pc in spite of the solutions i could try to resolve the problem.

Thank you for your help and for your kind words!  



JudgeDredd -> RE: Runtime error 216 (8/1/2007 1:57:33 PM)

You know, I haven't read ALL the posts in detail, but my next question was going to be do you have an integrated sound card. What kind is it?



Haplo_Patryn -> RE: Runtime error 216 (8/1/2007 7:27:58 PM)


quote:

ORIGINAL: JudgeDredd

You know, I haven't read ALL the posts in detail, but my next question was going to be do you have an integrated sound card. What kind is it?


An AC97 audio, i think. So far, i've never have a problem with it.



coreymas -> RE: Runtime error 216 (8/2/2007 5:15:48 PM)

You could uninstall the sound driver from the device manager and set it to never ask for an install.

That way you could play the game without sound.....

Corey



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