TheHellPatrol -> RE: Received My Box Game Today! (1/1/2008 10:13:20 PM)
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quote:
ORIGINAL: Froonp HALF the latest games I received in 2007 had a damage problem somewhere. Breached plastic box each time. Your distributor in Europe does not do a good job shipping things. Same here in the USA, i've notified Erik about this as my latest re-purchase of Battles In Normandy was mangled/unwrapped and he did follow up on it. quote:
ORIGINAL: Froonp support@matrixgames.com does not help properly either. I once complained of never receiving a game I had ordered by download plus physical shipping (War in the Pacific), and was sent instead a backup CD in a jewel box, not the real box. I was quite pissed off of never receive the real box. Same here, it took 10 months of emails and phone calls before i actually spoke to David Heath himself who graciously sent me a couple "gifts" for my Son and I along with Witp. Digital River in all cases is the company who handles the orders/shipping and by us making Matrix aware of these "mistakes" only then can they look for the root of the problem. It's tough in business, and in life, when you have to rely on someone else to finish your job!
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