RE: FAQs about the Admiral's Edition Release (Full Version)

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dorjun driver -> RE: FAQs about the Admiral's Edition Release (7/27/2009 5:18:05 PM)

It turns out I was on acid the entire time.  Thanks Erik!
[sm=00000734.gif]



Erik Rutins -> RE: IMPORTANT FAQs about Admiral's Edition - DISCOUNT for WITP Owners (7/27/2009 5:20:02 PM)


quote:

ORIGINAL: Top Cat
Entered my discount code, but have been debited $98.99 Aussie dollars.
Is that the correct amount?


Depend on exactly what options you chose. If you have any questions, e-mail me at erikr@matrixgames.com with your order info please.



Semachus -> RE: IMPORTANT FAQs about Admiral's Edition - DISCOUNT for WITP Owners (7/27/2009 5:32:25 PM)

Hello,
Glad the game is out...I had WITP since when it first came out...but I am having problems....every time I enter my serial number of my old copy of WITP to obtain the discount code for AE-WITP I am being told it was used already. What? Yes I put in the "-" between each series of 4 numbers.
Thanks...and will wait....for a reply.[:)]



Erik Rutins -> RE: IMPORTANT FAQs about Admiral's Edition - DISCOUNT for WITP Owners (7/27/2009 5:34:36 PM)

Please e-mail me at erikr@matrixgames.com with your WITP serial number and we'll investigate this.



Chijohnaok2 -> RE: FAQs about the Admiral's Edition Release (7/27/2009 5:47:19 PM)

Got it...downloaded just fine. Discount worked just fine.

Erik, thank you, and thanks to the entire Matrix team for the long work on this.

PS. Thanks for the discount too. [:)]



Sneer -> RE: FAQs about the Admiral's Edition Release (7/27/2009 6:30:34 PM)

it seems i'm screwed
used my serial - got code but did not write down - only copy pasted - than i had to cancel my order before completing and do it once again
it says my serial is used ....
i checked my mail hoping it was sent there but email is empty [&:]
what now??????



Erik Rutins -> RE: FAQs about the Admiral's Edition Release (7/27/2009 6:32:42 PM)

Updated the first post with additional FAQs.



Erik Rutins -> RE: FAQs about the Admiral's Edition Release (7/27/2009 6:33:41 PM)


quote:

ORIGINAL: Sneer
it seems i'm screwed
used my serial - got code but did not write down - only copy pasted - than i had to cancel my order before completing and do it once again
it says my serial is used ....
i checked my mail hoping it was sent there but email is empty [&:]
what now??????


I assume you mean the discount code? If you didn't complete the order it shouldn't have been used. Please e-mail me at erikr@matrixgames.com with your discount code and your Order ID and I'll investigate.

Regards,

- Erik



Sneer -> RE: FAQs about the Admiral's Edition Release (7/27/2009 6:41:44 PM)

We were unable to verify your payment information. Please use an alternate payment option if available. Thank you
there is no alternate
and used one somehow is good for all around world shopping


ehhhhhhh






GeorgePatton -> RE: FAQs about the Admiral's Edition Release (7/28/2009 7:18:46 PM)

Thanks for clearing up the pricing issue Erik. In the check out cart, I didn't see a $20 discount listed as line item. I didn't realize the pricing was dynamically changed from $89 to $69.




joliverlay -> RE: FAQs about the Admiral's Edition Release (7/29/2009 9:34:49 PM)

My discount code also did nothing. I purchased anyway. Full price. I'm also happy with the game.

I don't expect anything. Not worth the time to sort it out. Maybe I did something wrong on my end.

However, if you really feel the need to get me a discount....I'm planning on buying BTR as well.

Anyway, you guys are great. This addiction is actually fairly low cost compared to anything else.

Great game.




TSkoopCRP -> RE: FAQs about the Admiral's Edition Release (7/30/2009 1:59:30 AM)

Unfortunately my discount did not work either. I thought the discount was applied after checkout, but as it seems, my card was charged full price. I have a Help request in with support, hopefully this can be resolved and my card credited.



orabera -> RE: IMPORTANT FAQs about Admiral's Edition - DISCOUNT for WITP Owners (7/30/2009 4:47:05 PM)

Great news, unfortunately I've already purchased WitP under the old policy just so I could buy WitP-AE when it released.

Any chance of a refund?



TSkoopCRP -> RE: IMPORTANT FAQs about Admiral's Edition - DISCOUNT for WITP Owners (8/3/2009 6:39:33 PM)

Matrix Rules!!! got my dicount retro active, post transaction. Awesome, thats some good consumer support.



Zebedee -> RE: FAQs about the Admiral's Edition Release (8/13/2009 12:45:03 AM)

Just a suggestion really, but if there's any chance of actually adding the discount to the checkout as a sub-total then that would help idiots like me a lot in future to see whether the discount has or has not been applied - especially true for those of us who are paying in something other than USD ;)

May I ask what the price for AE is, in GBP (pounds sterling) both before and after discount, as a download only?



Zap -> RE: FAQs about the Admiral's Edition Release (9/3/2009 10:16:42 AM)

Erik I contacted Help Desk . Still waiting for some info.



Zap -> RE: FAQs about the Admiral's Edition Release (9/22/2009 7:26:07 PM)

Erik,

Getting the code was successful. However, in placing my order the code would not show the discount. Have sent an update of the issue to help/desk Dis-regard issue solved.

Zap



Note: the issue has been resolved. The code had the number 0. I thought it was the letter "o" re-ordered and was successful.



tiger111 -> RE: FAQs about the Admiral's Edition Release (9/28/2009 6:11:44 PM)

I`ve got WITP. When does the discount offer end?



Zap -> RE: FAQs about the Admiral's Edition Release (9/29/2009 11:45:41 AM)

Erik said 3 months after introduction date. I believe It came out July 27

So October 27? Erik would have to confirm that.



KyleK -> RE: FAQs about the Admiral's Edition Release (9/29/2009 4:43:14 PM)

Serial number already used !!

decided to take the plunge and buy this game.... tried to redeem promo code and got this message.

sent a message to support, anything else I should be doing?



Zap -> RE: FAQs about the Admiral's Edition Release (10/1/2009 5:07:10 PM)

I used the "help desk" above and sent an e-mail to Erik. My issues with not being able to use the code were resolved promptly



freeboy -> RE: IMPORTANT FAQs about Admiral's Edition - DISCOUNT for WITP Owners (10/21/2009 4:26:23 PM)

edited
all good UE for AE! LOL[X(]



histgamer -> RE: FAQs about the Admiral's Edition Release (10/25/2009 3:41:42 AM)

Anyone know exactly what day this expires? Is it 10/27/09?

Just entered my email and serial code. Got my promo code but don't think I will have money to purchase this before the trial runs out in a few days. 

I wish I could do something but I wont have money for this for a few months and even then idk as much as I love it if I can justify droping $100 on a game.

Perhaps I will have to stick with RHS.



wworld7 -> RE: FAQs about the Admiral's Edition Release (10/25/2009 4:10:06 AM)


quote:

ORIGINAL: flanyboy

Anyone know exactly what day this expires? Is it 10/27/09?

Just entered my email and serial code. Got my promo code but don't think I will have money to purchase this before the trial runs out in a few days. 

I wish I could do something but I wont have money for this for a few months and even then idk as much as I love it if I can justify droping $100 on a game.

Perhaps I will have to stick with RHS.


I think it is 10/27/09.

As for your shortage of funds, I hope things work out for you.



histgamer -> RE: FAQs about the Admiral's Edition Release (10/25/2009 4:28:04 AM)

I hope so also... college student who graduates in May... Thanks though. Maybe I can get someone to give me AE as a Graduation gift?[:D]



wworld7 -> RE: FAQs about the Admiral's Edition Release (10/25/2009 5:02:42 AM)

Now that sounds like a PLAN that could work.



bspeer -> RE: FAQs about the Admiral's Edition Release (10/26/2009 6:07:01 PM)


quote:

ORIGINAL: Ketza

Flawless excecution. Got my discount and downloaded the game and had it up and running in 15 minutes from the first reading on the forums.

Outstanding job matrix. [:D]


Same here, could not have been more flawless!



daft -> RE: FAQs about the Admiral's Edition Release (10/28/2009 9:34:17 PM)

Oh, fnark! I got the code a couple of days ago, but was busy so I couldn't buy the game until today. And when I get to the purchase page I see the screaming red text saying that the offer is only valid for the first 90 days after the release. :( Is the promo over? The discount was just the thing to push me over the "must buy" edge.



witpqs -> RE: FAQs about the Admiral's Edition Release (10/28/2009 9:38:24 PM)

Just a thought, trying calling them on the telephone and asking for clemency.



daft -> RE: FAQs about the Admiral's Edition Release (10/28/2009 9:45:26 PM)


quote:

ORIGINAL: witpqs

Just a thought, trying calling them on the telephone and asking for clemency.


Who's Clemency and what can he do for me?



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