RE: Physical Shipment Status (Full Version)

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dorjun driver -> RE: Physical Shipment Status (8/8/2009 7:00:23 PM)

V22 Osprey,

Please accept my apologies.  My remarks were entirely uncalled fore.  As Erik points out, this forum is not the place for the kind of behavior I exhibited.  No place is, for that matter.  Again, my apologies to both you and the rest of the WitP community.

Doug



AlanBernardo -> RE: Physical Shipment Status (8/8/2009 7:46:31 PM)


quote:

ORIGINAL: dorjun driver

V22 Osprey,

Please accept my apologies.  My remarks were entirely uncalled fore.  As Erik points out, this forum is not the place for the kind of behavior I exhibited.  No place is, for that matter.  Again, my apologies to both you and the rest of the WitP community.

Doug




Have you entered in your local Spelling Bee contest this year?

Just joshin'. No one seriously takes all this stuff seriously. I think you do pretty well. I know a lot of adults who are ten times worse, and they have decades of experience.

I'm sure WitP AE will ship to me sometime this week, and I'll receive it either late next week or the following week.

Enjoy the rest of your summer,


Alan



V22 Osprey -> RE: Physical Shipment Status (8/8/2009 9:53:49 PM)

Yea I apologize too.

Thanks Erik for keeping us inform on the issue.

Now, lets call it a day and move on.



Oliver Heindorf -> RE: Physical Shipment Status (8/8/2009 10:37:37 PM)

so far :

has any one received the pysical shipment in continental europe yet delivered my standard mail ?

I dont [sm=sad-1361.gif]

but heck, anyway, real life caught the action, we had 5 hours paintball at neo paintball north of hamburg..... http://www.neon-paintball.de/

[sm=sterb020.gif] what a ton of fun. I love it.



marioa -> RE: Physical Shipment Status (8/8/2009 10:46:36 PM)

My physical boxed copy was ordered am 28/07,completed order and shipped am 04/08,not yet arrived in Italy.
Regards
marioa



Fletcher -> RE: Physical Shipment Status (8/8/2009 11:11:45 PM)

I am awaiting too my physical copy... I think we must have some patience :)
Best wishes



BigDuke66 -> RE: Physical Shipment Status (8/9/2009 3:37:20 AM)

At least the Release wasn't delayed at the last moment.
That's what happened to HOI3 and someone is really pissed about it[:D]:
http://www.youtube.com/watch?v=-P_0Rv4O4cU



ool -> RE: Physical Shipment Status (8/9/2009 10:49:47 AM)

Hilarious. It has a creativeness only a truly warped mind could conceive![;)]



Lützow -> RE: Physical Shipment Status (8/9/2009 12:36:08 PM)


quote:

ORIGINAL: Oliver Heindorf

so far :

has any one received the pysical shipment in continental europe yet delivered my standard mail ?

I dont [sm=sad-1361.gif]

but heck, anyway, real life caught the action, we had 5 hours paintball at neo paintball north of hamburg..... http://www.neon-paintball.de/

[sm=sterb020.gif] what a ton of fun. I love it.


Not yet, but DR mailed me that my shipment got dispatched on past tuesday. I'm not in a hurry anyway, as I will merely control the condition of CD / manual and shelve the box afterwards.



Joseph_Nevsky -> RE: Physical Shipment Status (8/9/2009 12:51:36 PM)


quote:

ORIGINAL: Oliver Heindorf

"...so far :

has any one received the pysical shipment in continental europe yet delivered my standard mail ?

I dont [sm=sad-1361.gif] ..."


I ordered this game (digital and physical copy) on 28th July; made the bank transfer on 29th July; then I received an e-Mail informing that purchase date was on 1st August. Later, I received another e-Mail confirming shipping date of physical copy was on 4th August.

Iīm living in Spain, and Erik Rutins told me that they ship to Spain from UK warehouse. But some people who bought directly from Matrix Games before are telling me that the game will arrive at home in 2 weeks (so, itīll arrive on around 18th Agust).

Iīm not in a hurry anyway, but I think itīs too much (2 weeks!) for sending from UK to Spain. Anyway, maybe we have to bear in mind that I chose normal post service (now Iīm regretful for that), people are in Summer holidays, etcetera... [8|]

Same as Fletcher: we must have some patience, and wait for everything arrive fine... [;)] (no choice...).



Erik Rutins -> RE: Physical Shipment Status (8/9/2009 1:20:56 PM)

Once our warehouse ships it, it's out of our control. If you chose the normal post service, then you are unfortunately at the mercy of your postal service and we can't check on the status because normal post is not trackable.

By default, we generally set the shipping at the least expensive trackable shipping option as we find that (usually) it's faster and being trackable results in fewer lost shipments and higher customer satisfaction because both we and you always know where the package is. We do offer the normal postal option to customers who want the least shipping expense, but we have definitely seen varying results depending on the local postal service, including long shipment times and even lost packages (though these are fortunately rare).

So if it's important to get the physical copy quickly once it ships, please use one of the trackable (like UPS) options.

Regards,

- Erik



Sardaukar -> RE: Physical Shipment Status (8/9/2009 1:42:42 PM)

Well, Malta Post tried to deliver my game yesterday, but I was at work. So I'll get it tomorrow. [8D] BTW, thanks for great support, Erik!



joe chod -> RE: Physical Shipment Status (8/10/2009 3:20:31 AM)

Erik,
I thank you for your aggressive follow up and tireless efforts but do yourself a favor and we won't mind..........take some time off on the weekends.  I know your probably checking from home but, All work and no play makes Nimitz a dull boy........or something like that.

Joe



Joseph_Nevsky -> RE: Physical Shipment Status (8/10/2009 10:35:21 AM)


quote:

ORIGINAL: Erik Rutins

Once our warehouse ships it, it's out of our control. If you chose the normal post service, then you are unfortunately at the mercy of your postal service and we can't check on the status because normal post is not trackable.

By default, we generally set the shipping at the least expensive trackable shipping option as we find that (usually) it's faster and being trackable results in fewer lost shipments and higher customer satisfaction because both we and you always know where the package is. We do offer the normal postal option to customers who want the least shipping expense, but we have definitely seen varying results depending on the local postal service, including long shipment times and even lost packages (though these are fortunately rare).

So if it's important to get the physical copy quickly once it ships, please use one of the trackable (like UPS) options.

Regards,

- Erik

Well, in my case it is not important to get the physical copy quickly. I just want the physical copy with its manual in good conditions, thatīs all [;)]

If you make an order from Spain (I donīt know the rest of European countries), by default the shipping method is set on "International Post Service". It was my fault because I didnīt focus in this detail (probably because itīs first time I buy directly from Matrix Games?). If I had notice this, then I would had chosen "International Express Service" (Iīm checking now and itīs only 10 euros more).

But anyway, thatīs preterite!

So, letīs have some patience then... (no choice...).



Apollo11 -> RE: Physical Shipment Status (8/10/2009 11:49:09 AM)

Hi all,

I just got my physical version! [:)]


It was quite quick since I choose regular snail mail from UK...


Leo "Apollo11"



Bliztk -> RE: Physical Shipment Status (8/10/2009 3:26:46 PM)

Got mine here in Spain. Ordered the day of release. Going to pickup it right now [&o]



Erik Rutins -> RE: Physical Shipment Status (8/10/2009 8:41:30 PM)

A LOT of orders are being picked, packed and shipped from the US warehouse today. If you haven't had a shipping notification yet, there should be a slew of them coming at the end of the day. Check in at www.findmyorder.com tonight if you haven't seen an e-mail that your order has shipped.

We may not get every last back-order out today due to the volume, but any left over will ship out tomorrow, the warehouse tells me it won't take them beyond tomorrow to clear the entire back-order queue. So given normal shipping, hopefully everyone who was waiting on an order from us will receive their copy this week.

Regards,

- Erik



V22 Osprey -> RE: Physical Shipment Status (8/10/2009 8:48:37 PM)

What about shipments to resellers like NWS?



Erik Rutins -> RE: Physical Shipment Status (8/10/2009 8:51:30 PM)

NWS placed their order with us today as soon as it was available, we normally guarantee shipment within 2 days, but with the warehouse all over WITP AE right now, I expect their order will ship out tomorrow.



marioa -> RE: Physical Shipment Status (8/10/2009 8:59:29 PM)

I got my physical copy today. The package is in perfect order with the very good manual.
Now its time to read the manual and learn a complete new game.
Thanks for the effort Matrix Games.
Regards
marioa



V22 Osprey -> RE: Physical Shipment Status (8/10/2009 9:01:24 PM)


quote:

ORIGINAL: Erik Rutins

NWS placed their order with us today as soon as it was available, we normally guarantee shipment within 2 days, but with the warehouse all over WITP AE right now, I expect their order will ship out tomorrow.


Thank God, this means I should have this game by next week.Which still give me plenty of vacation time left.....thank you.[&o]



LarryP -> RE: Physical Shipment Status (8/10/2009 10:26:54 PM)

findmyorder.com did not even have a copy of my order, and I bought AE on 7-27-09. I'm still waiting for the physical copy... [&:]

EDIT: Now it shows up and it's back ordered. Two weeks.



Erik Rutins -> RE: Physical Shipment Status (8/10/2009 10:49:30 PM)

Larry,

I would think it would have shipped out today, maybe it hasn't been updated yet status-wise? In any case, if you e-mail me your order number, I'll check on it here as well.

Regards,

- Erik



T Rav -> RE: Physical Shipment Status (8/11/2009 12:38:16 AM)

Erik,

Physical shipment confirmation today, as you predicted, and I hoped. I've been playing on the downloaded version and refering to the manual on the PC so I look forward to just referencing the manual directly. You guys have done very well.

Thanks,
T Rav



bilbow -> RE: Physical Shipment Status (8/11/2009 2:28:14 AM)

Got my ship notification this evening



Johnus -> RE: Physical Shipment Status (8/11/2009 2:34:25 AM)

I have not gotten an email confirming shipment. Did all domestic orders go out today ??

P.S. No answer necessary. I just saw Erik's last post above. Thanks.



Kull -> RE: Physical Shipment Status (8/11/2009 3:08:36 AM)

quote:

ORIGINAL: Erik Rutins

A LOT of orders are being picked, packed and shipped from the US warehouse today. If you haven't had a shipping notification yet, there should be a slew of them coming at the end of the day. Check in at www.findmyorder.com tonight if you haven't seen an e-mail that your order has shipped.

We may not get every last back-order out today due to the volume, but any left over will ship out tomorrow, the warehouse tells me it won't take them beyond tomorrow to clear the entire back-order queue. So given normal shipping, hopefully everyone who was waiting on an order from us will receive their copy this week.

Regards,

- Erik


Thanks Erik. On one level I'm glad to hear the warehouse can clear out the backorders in two days. On the other hand it would have been kinda cool if the sales volume made it 5 or 7! The Matrix/Henderson team deserves that.



grraven2004 -> RE: Physical Shipment Status (8/11/2009 4:29:51 AM)


quote:

ORIGINAL: Kull

quote:

ORIGINAL: Erik Rutins

A LOT of orders are being picked, packed and shipped from the US warehouse today. If you haven't had a shipping notification yet, there should be a slew of them coming at the end of the day. Check in at www.findmyorder.com tonight if you haven't seen an e-mail that your order has shipped.

We may not get every last back-order out today due to the volume, but any left over will ship out tomorrow, the warehouse tells me it won't take them beyond tomorrow to clear the entire back-order queue. So given normal shipping, hopefully everyone who was waiting on an order from us will receive their copy this week.

Regards,

- Erik


Thanks Erik. On one level I'm glad to hear the warehouse can clear out the backorders in two days. On the other hand it would have been kinda cool if the sales volume made it 5 or 7! The Matrix/Henderson team deserves that.


Kull,

I agree with you. I didn't order until Thursday of release week. and I got my notice Friday that my game was shipped. Was thinking it would be today at the earliest. I hope that they do sell a ton of this game.



AlanBernardo -> RE: Physical Shipment Status (8/11/2009 5:14:58 AM)


quote:

ORIGINAL: grraven2004


quote:

ORIGINAL: Kull

quote:

ORIGINAL: Erik Rutins

A LOT of orders are being picked, packed and shipped from the US warehouse today. If you haven't had a shipping notification yet, there should be a slew of them coming at the end of the day. Check in at www.findmyorder.com tonight if you haven't seen an e-mail that your order has shipped.

We may not get every last back-order out today due to the volume, but any left over will ship out tomorrow, the warehouse tells me it won't take them beyond tomorrow to clear the entire back-order queue. So given normal shipping, hopefully everyone who was waiting on an order from us will receive their copy this week.

Regards,

- Erik


Thanks Erik. On one level I'm glad to hear the warehouse can clear out the backorders in two days. On the other hand it would have been kinda cool if the sales volume made it 5 or 7! The Matrix/Henderson team deserves that.


Kull,

I agree with you. I didn't order until Thursday of release week. and I got my notice Friday that my game was shipped. Was thinking it would be today at the earliest. I hope that they do sell a ton of this game.



I ordered the day of release, on a Monday, and my status is showing my shipment is pending.

I guess that debunks the orders shipped according to how they were received theory.


Alan



Grotius -> RE: Physical Shipment Status (8/11/2009 5:56:35 AM)

Hmm, I haven't received my physical shipment, nor I have I received any e-mail. I tried findmyorder.com, and it couldn't find my order # from my credit card and e-mail address. I guess I didn't write down my order # when I bought AE. I bought it on release day, and I ordered both the physical shipment and the digital download (and two years of download insurance). I'm not sure what to do next.



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