After so many hours and 4th attempt , I still cannot complete download !!!! (Full Version)

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papajack -> After so many hours and 4th attempt , I still cannot complete download !!!! (5/13/2011 12:51:07 PM)

After countless hours and my 4th attempt , I still cannot complete the download ...

Each time after 50-60 % , I will get permissive denied and the download stopped ..the worst thing is I cannot resume as doing so I will get IP block error

Please do something ...I have never encounter problem using the store purchase download ..but downloading from member page is a nightmare ..I know Matrixgames try to keep monitoring the download to prevent abuse ,,,but this is really a very frustrating issue and suck big time

please also consider to break the game installer into smaller part for easier download

Frustated Customer






Erik Rutins -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/13/2011 2:29:40 PM)

Hi papajack,

Unfortunately our Members Club downloads are definitely not designed to handle as much of a load as the store can handle. I will speak with our admin and see what I can do to improve performance there. In the meantime, my best advice is to try again with a download manager like star downloader or internet download manager and see if that helps. Those can generally let you resume downloads rather than having to start over if they are interrupted.

Regards,

- Erik



papajack -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/13/2011 3:16:32 PM)

I will get permission denied when trying to resume , I am using Internet download Manager

Here my latest fail attempt ..this time at 85% [:@]

[image]local://upfiles/34057/5D63AF47AE8144068797910E342201F4.jpg[/image]



Erik Rutins -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/13/2011 3:34:53 PM)

Wait a little while and see if it lets you resume. The server is overloaded at the moment and may simply be unable to handle an additional download attempt.

Regards,

- Erik



jomni -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/13/2011 3:56:21 PM)

My downloader cannot resume unfortunately.  Can't you let Plimus host this?
Pretty sure your servers can't handle hosting a 1.5 gb download that is this popular.



Redmarkus5 -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/13/2011 7:32:23 PM)

I am using Free Download Manager. Download cut off at 89% and won't resume after numerous attempts.



76mm -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/13/2011 8:54:12 PM)

I have tried a couple of dozen times and cannot even get the download to start, extremely irritating.



Erik Rutins -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/13/2011 9:16:37 PM)

Hi guys,

I'm sorry, we thought our server would be able to handle the load but it has exceeded our expectations. Since the release, our download server has been at maximum utilization and our bandwidth is maxed out too. I've asked our admin to do what he can to improve the situation, but until more people complete their downloads and the load starts to decrease, I'm afraid patience is the only advice I can give.

regards,

- Erik



Redmarkus5 -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/13/2011 9:17:43 PM)

Now at 90%...



papajack -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/13/2011 10:47:54 PM)

Is it possible to break the 1.5G file into several smaller parts , this will definitely make things much easier 



Erik Rutins -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/13/2011 11:38:05 PM)


quote:

ORIGINAL: papajack
Is it possible to break the 1.5G file into several smaller parts , this will definitely make things much easier 


Yes, that should be possible. We'll do that ASAP.

Regards,

- Erik



papajack -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/14/2011 3:00:23 AM)

Thanks for the quick reply and support , excellent customer service tend to make problem look small [:)]

By the way , I have manage to compete the download , cheers but it is good to break into smaller files for others who still face problem 



76mm -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/14/2011 5:48:45 AM)

I have tried many many times on different computers, different locations, different browers, etc., and every time the download link times out before starting the download.

I have similar problems downloading all of your patches but am generally able to work around it somehow. Not this time, and it is very frustrating.



Redmarkus5 -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/14/2011 6:00:29 AM)

Day Two. Now at 93% :) Yay!



rickier65 -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/14/2011 6:22:47 AM)


quote:

ORIGINAL: redmarkus4

Day Two. Now at 93% :) Yay!


wow.

thanks
rick



Alan Sharif -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/15/2011 9:41:34 AM)

I seem to be having the same problems. In the kindest way possible, i'm glad its not just me. Erik, please do look at breaking this op into a number of smaller downloads. Thanks for your support and the great offer of a free download is much appreciated.



76mm -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/15/2011 5:55:00 PM)

Well I've tried to download about 50 times now and the download has never even started. Different computers, browsers, locations. Would sure appreciate some tech support from Matrix at this point.



Erik Rutins -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/15/2011 5:57:54 PM)

We'll have a new set of smaller files posted for download tomorrow.

76mm, I'm not sure what to tell you if the download isn't even starting. We have folks constantly downloading this 24 hours a day now and the downloads are starting and completing. If the small file solution doesn't work tomorrow, I'll see if we can put up a separate temporary download link to help deal with the load.

Regards,

- Erik



76mm -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/18/2011 12:10:41 PM)

Still not able to download...I know its a free game and all, but this is getting old.

Can you at least confirm whether you have blocked downloads from Russia, which is where I am located?



DoubleDeuce -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/18/2011 1:57:55 PM)


quote:

ORIGINAL: papajack

I will get permission denied when trying to resume , I am using Internet download Manager

Here my latest fail attempt ..this time at 85% [:@]


Just throwing this out there and I can't speak for Matrix but at the hosting company I work for we have our servers set to only allow about 6 concurrent connections (to deter brute force hacking) and if you exceed that # you get your IP blocked in the firewall. That screenshot looks like you have Internet Download Manager set to its max 16 concurrent connection setting. You generally see 530 errors when FTP is down or an IP is blocked. Since everyone else is DL'ing it may be the IP got flagged at some point.



Erik Rutins -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/18/2011 2:14:02 PM)


quote:

ORIGINAL: 76mm
Can you at least confirm whether you have blocked downloads from Russia, which is where I am located?


We are not blocking downloads from any location.

Regards,

- Erik



76mm -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/22/2011 8:24:51 PM)

OK, great, finally succeeded in downloading the file, and it is a zero kb file. Retried several times, either it times out or I can download a zero kb file. Really, can I get some help on this? I have tried shutting down my firewall (Zonealarm), no effect.



junk2drive -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/22/2011 8:37:01 PM)

Since no one else is reporting a problem, it has to be on your end or your ISP.



76mm -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/22/2011 9:14:05 PM)

OK, I see the logic, but your response is not particularly helpful; since I've tried from different computers, locations, and ISPs, what exactly could the problem be?



junk2drive -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/22/2011 9:18:01 PM)

We need Erik's input but while we wait I can only throw out guesses.

Turn off firewall and antivirus. See Double Deuce post about download managers. We use Filezilla. Free and will resume a broken connection. Ask your ISP if they are blocked.

Are you sure you are trying to download from the correct place?



76mm -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/23/2011 4:09:01 AM)

As mentioned, I tried shutting down my firewall/antivirus, no joy. I have not used a download manager, since the file never even begins to download. And why on earth would my ISP have blocked Matrix's download site?



rickier65 -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/23/2011 4:27:15 AM)


quote:

ORIGINAL: 76mm

As mentioned, I tried shutting down my firewall/antivirus, no joy. I have not used a download manager, since the file never even begins to download. And why on earth would my ISP have blocked Matrix's download site?


Are you attempting to download the Demo or the Game? Have you been able to download other Matrix patches?

thanks
rick



76mm -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/23/2011 4:57:44 AM)

The game, from the link in the members' section.

I can never download other patches (for WitE) from home, but can from the office. I am going to try to dowland the latest WitE patch today, so we'll see.

I guess it is possible that my ISP blocks Matrix's site, and my work is doing something else that effectively blocks the download, but I seem to get the same error both times (it just times out). Also, why would my ISP block Matrix's site? If they are, my chances of getting it unblocked are pretty slim, because customer service is not very high on their list of priorities.



David Heath -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/23/2011 6:32:25 AM)

Hi 76MM

Have you tried the download manager Erik recommended. We have had reports other download managers brands had cause a problem and not work. Also please make sure you are not using IE and the latest update that just was released in the last week or so. They have been a lot of download bugs being reported.




76mm -> RE: After so many hours and 4th attempt , I still cannot complete download !!!! (5/23/2011 9:35:47 AM)

OK, I will try the download manager; I didn't try it before because the file never even starts to download, but I will try.

Also, I just successfully downloaded the lastest patch for WitE, so I really can't figure out why I cannot download this game. Maybe at this point I should just get a disc?



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