So I screwed yet again huh? (Full Version)

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malkuth74 -> So I screwed yet again huh? (11/26/2011 11:58:08 PM)

After my ordeal with SOTSII. I decided to come back to Distant worlds after some time... So I try to figure out how to re download my game again..


Where do I get my game back from?



Gelatinous Cube -> RE: So I screwed yet again huh? (11/27/2011 12:04:17 AM)

Just send them an email, or open a support ticket. They'll resend you a download link within 24 hours. Inconvenient, I know, but hardly something to get so worked up over.



2ndACR -> RE: So I screwed yet again huh? (11/27/2011 12:04:23 AM)

PM Erik Rutins, he will get you fixed up. I can d/l all my games all the way back to 2003. Have no fear, he will hook you up.

Unless he inbox is full, then make a "hey Erik" thread to grab his attention.



Erik Rutins -> RE: So I screwed yet again huh? (11/27/2011 12:17:55 AM)

Hi Malkuth74,

First, always backup your games and serial numbers. There's no reason not to do this. Our games don't have any kind of DRM that requires online activation, they belong to you once you buy them.

Second, we can set you up with a re-download. Just e-mail me at erikr@matrixgames.com with your name, e-mail address and any order info you have and I'll look up your orders and send a new link.

Regards,

- Erik



malkuth74 -> RE: So I screwed yet again huh? (11/27/2011 12:22:54 AM)

I found my link to the First expansion but can't get the original to work.. I will email the info to the link.



malkuth74 -> RE: So I screwed yet again huh? (11/27/2011 12:28:18 AM)

Sent the email off.  I do save all my emails though.. So Hopefully it will be resolved soon.  I wanna play something this week that works. LOL.. :)

Reading my original email though I did pay for the extra that they charged for the digital download to be available all the time.. But that was back in 2010.



Erik Rutins -> RE: So I screwed yet again huh? (11/27/2011 12:41:25 AM)

Hi Malkuth74,

E-mail received and new link sent.

Regards,

- Erik



malkuth74 -> RE: So I screwed yet again huh? (11/27/2011 12:43:12 AM)

Thanks Erik.  Downloading it all now. :)  And getting the epansion once everything is all set up. Woohoo.



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