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David Heath -> (3/29/2001 6:11:00 AM)

Hi Chief There is a $1.50 per item handling fee.



David Heath -> (3/29/2001 6:13:00 AM)

quote:

Originally posted by Fabs: Ooops! As soon as I saw this I headed over to your store, ordered one Megacampaign and 5 T shirts (I want you guys to make money!), proceeded to fill in the shipping details and then... I got this: ERROR: Couldn't contact rating server! Please contact website administrator. GoShip method has not been fully setup. Error message: Couldn't contact rating server! Dis I make a mistake or is it something else?? I was doing this from London, UK. I'm dying to give you my money, chaps, please make it easy for me. :D
This is do to just volume. The only thing you can do is to try to order again.



Schrullenhaft -> (3/29/2001 6:18:00 AM)

I had a problem placing my order. After filling out the credit-card info I got the following error after clicking "Finish": FDR_Authorization.Authorization error '8000ffff' Catastrophic failure /TransFiles/sale_inc.asp, line 1446 The card does have sufficient funds and the card info is accurate. Any ideas ? I'd tried more than once (the system has remembered my name, but still crashes with the credit card info).



Inuil -> (3/29/2001 6:22:00 AM)

Oh matrix team, try to found a less expensive way to send this to overseas... Really to pay 72 USD, when your work only cost 20 is too expensive. :(



David Heath -> (3/29/2001 6:26:00 AM)

quote:

Originally posted by Resisti: Global Express cost for delivery in Europe: Italy,Germany,France,Belgium,U.K. : 44 USD Spain,Portugal,Finland : 52 USD this provided the envelope's weight doesnt exceed 1lb Sincerely speaking I'm not really enclined to pay more than twice the cd cost to US post service,while I'd really be keen to pay the 20 dollars to Matrix (sincerely,you guys,deserve even more than that...). So here my questions to Matrix: -how's the weight of a cd ? -are you sure there's no other way to have it shipped at a cheaper cost ? (normal airmail or something) -is it possible to have the cd "free delivered Matrix",if we find the way to come and pick it up paying less ? Last possibility(this is not involving Matrix,anyway):as somebody already suggested in another thread,some cumulative orders could be placed by 1 person or two for people living in the same country,cause most probably the costs for internal redistribution are much lower than to get each of us 1 cd shipped from USA.
Hi I have found some cheaper services from the US Post Office. We decided not to ship anything that the customer or us could not track via a web site. We had such a lot of problems with this just in beta testing. I am going to talk some of the other people and see what they are doing.



David Heath -> (3/29/2001 6:40:00 AM)

quote:

Originally posted by Schrullenhaft: I had a problem placing my order. After filling out the credit-card info I got the following error after clicking "Finish": FDR_Authorization.Authorization error '8000ffff' Catastrophic failure /TransFiles/sale_inc.asp, line 1446 The card does have sufficient funds and the card info is accurate. Any ideas ? I'd tried more than once (the system has remembered my name, but still crashes with the credit card info).
This isa problem with the bank and they are fixing it. I will post a message once it is corrected.



Daniel Oskar -> (3/29/2001 6:42:00 AM)

quote:

Originally posted by Schrullenhaft: I had a problem placing my order. After filling out the credit-card info I got the following error after clicking "Finish": FDR_Authorization.Authorization error '8000ffff' Catastrophic failure /TransFiles/sale_inc.asp, line 1446 The card does have sufficient funds and the card info is accurate. Any ideas ? I'd tried more than once (the system has remembered my name, but still crashes with the credit card info).
I had the same problem on two attempts from two different machines. :confused:



David Heath -> (3/29/2001 6:45:00 AM)

quote:

Originally posted by Inuil: Oh matrix team, try to found a less expensive way to send this to overseas... Really to pay 72 USD, when your work only cost 20 is too expensive. :(
Please check out the shipping costs now see if that helps. If it was just the Mega Campaign I could see considering to make a download version. But you will need to have all of SPWaW v5.0 as well.



Alby -> (3/29/2001 7:17:00 AM)

Placed order easy as pie, recieved email notification a few minutes later thanks guys!! :)



McGib -> (3/29/2001 7:20:00 AM)

I sympathize with the folks on the other side of the Atlantic, postage to Canada (if the package is not over a pound) will cost $36 U.S.D.



Christian Blex -> (3/29/2001 7:43:00 AM)

Come on guys, please find a way to lower the shipping costs. I'm just a student and 52 USD is a little bit of money for me to be wasted just for shipping. :( :( :( :(



Mockingbird -> (3/29/2001 7:44:00 AM)

I get the same message.....patiently waiting After filling out the credit-card info I got the following error after clicking "Finish": FDR_Authorization.Authorization error '8000ffff' Catastrophic failure /TransFiles/sale_inc.asp, line 1446



Latka -> (3/29/2001 8:14:00 AM)

...couldn't get too far in the checkout process, so I guess I'll try later tonight when the rest of the US is sound asleep :) -Andy (ready to finally throw some $$$ Matrix's way)



Figmo -> (3/29/2001 8:20:00 AM)

Just placed my order and it worked great!! Thanks David and Matrix!! I even got a White Tee Shirt for my wife - you never know when I might want to throw some water her way!! :D Besides - it made her feel good - I need all the points I can get!! Figmo



Mockingbird -> (3/29/2001 8:51:00 AM)

Got it ordered. Third times the charm. Thanks :D



BruceAZ -> (3/29/2001 9:02:00 AM)

FINALLY!!! I got mine ordered and will be delivered by the next big bird... Thanks Matrix! :)



Greg McCarty -> (3/29/2001 9:06:00 AM)

quote:

Originally posted by David Heath: Hi Guys YES YES YES, I finally finished the Online Store. We have put a lot of time and effort into getting the best features and services for everyone here and Internationally. We have gone to great lengths to provide our international customers with cheap and fast shipping options. If you know of a possible better method or have an idea please let us know. Pre-Orders for Mega Campaign: The Desert Fox 1941 and our Desert Fox T-Shirt are being taken now. Also available is the full register version of Firefight. To place and an order or check out policies please go to http://www.matrixgames.com/orderonline.asp Also please let us know what you think of the online store. As you know we also try to make this just a little bit better.
Games! T-shirts! Items ordered! Money taken! Yes! Yes! Babble, gargle, Burble... *-- PORT! --* Ah, yes... there we are, my medication finally kicked in.



ectizen -> (3/29/2001 9:17:00 AM)

I seem to be feeling a little bit special, here. I had no trouble going through the ordering process (although ordering when there were no replies in this thread probably helped :)), and I'm pretty happy with the cost of shipping to Australia - about $23 USD. This puts it at about the same price as an off-the-shelf game - around $80 to $90 AUD. Of course, this doesn't include import duty/taxes/whatever, but I don't think that'll be outrageous, since they're not taxing the shipping... All in all, I'm way happy, and probably not going to sleep much in the next month or so (3 weeks of continuous waiting, 1 week of continuous eating sand). Thanks to all involved!



stutzkalter -> (3/29/2001 9:26:00 AM)

quote:

>Please check out the shipping costs now see if that helps. If it was just the Mega Campaign I could see considering to make a download version. But you will need to have all of SPWaW v5.0 as well. <
excuse me david, you will seperate spwaw 5.0 in any case, for the free download of it. so where is the problem to offer the Mega Campain as an download, for the people from europe. and maybe the is a way to integrate a registration, so that erveryone can download the Mega Campain, but have to pay(creditcard) for the registrationcode. think about, please. stutzkalter



Paul Vebber -> (3/29/2001 9:51:00 AM)

Its just not practical to have folks download the whole v5 game AND the 50+ MB Mega Campaign. 400+ MB!?! The big thing we learned from the problems folks have had downloading SP:WaW is that we WON:T try to go through that mess with paying customers we would spend our time dealing with "insert disk 2" issues and never design any games. The last game company that tried that method went out of business in about a month.



stutzkalter -> (3/29/2001 10:02:00 AM)

quote:

Its just not practical to have folks download the whole v5 game AND the 50+ MB Mega Campaign. 400+ MB!?! The big thing we learned from the problems folks have had downloading SP:WaW is that we WON:T try to go through that mess with paying customers we would spend our time dealing with "insert disk 2" issues and never design any games.
your post brounght up a new, but seperated question. will there be an free download of the 5.0 version anyway or just a update? thx stutzkalter



Paul Vebber -> (3/29/2001 10:06:00 AM)

There will be both an upgrade (From ver 4.X) (~50MB) and the complete game (still about 350MB).



KG Erwin -> (3/29/2001 10:07:00 AM)

To the Matrix team, I'm starting to understand the headaches involved in dealing with a multinational customer base. I gotta order with a personal check, with all the attendant ordering delays, but I know I'll be getting a great product at a reasonable cost. To the overseas fans, all I can tell you as a Matrix fan is that these guys are doing the best they can to minimize shipping costs for you, but we're all still trying to adjust to a global business environment, and there's still a few hurdles to be crossed. We ALL, as wargaming fans, have a vested interest in seeing companies like Matrix succeed in a world dominated by too-big-for-our-own-good corporations. Try to be patient, and I'm sure you won't be disappointed.



Major Ed -> (3/29/2001 10:16:00 AM)

Just placed my order for 1 mega campaign and 1 T-shirt. Had no problems and received my conformation e-mail within a few minutes. Thanks guys. The way we say that down south is "Y'all done good!" :D



Goblincat -> (3/29/2001 11:10:00 AM)

Ordered mine today. Thanks guys!



bchapman -> (3/29/2001 12:15:00 PM)

David, Paul, I sent several copies of ver 4.* overseas via airmail for less than $5 each. All seemed to arrive OK. If you can't come up with a cheaper shipping solution, maybe some of us guys stateside could order the cd;s and then resell/ship them to the overseas guys. This would take it out of you hands as far as having to deal with the tracking problem. Of course this brings up the question of how we would get paid (money orders?). I would be willing to try this if I not stepping on anyones toes or breaking the law. Bascom :confused:



Ryne -> (3/29/2001 12:16:00 PM)

Two campaigns, one tee-shirt!!!!! WoooHoooo!!! We get to give you money! Moola! Cashola!



chief -> (3/29/2001 12:18:00 PM)

David H. Made it all the way through to the payment method page and got a blank time after time..it may be my old machine or a busy order net...Then lo and behold I recieved a copy of order verification and you all have no method of payment from me...now I call that trust...all kidding aside are you that busy on the ordering...please note that I also responded via E-mail..please let me pay I honestly owe Matrix :) :D



David Heath -> (3/29/2001 12:26:00 PM)

quote:

Originally posted by chief: David H. Made it all the way through to the payment method page and got a blank time after time..it may be my old machine or a busy order net...Then lo and behold I recieved a copy of order verification and you all have no method of payment from me...now I call that trust...all kidding aside are you that busy on the ordering...please note that I also responded via E-mail..please let me pay I honestly owe Matrix :) :D
Hi No problem.... please e-mail a copy of your invoice. My e-mail is davidh@matrixgames.com



chief -> (3/29/2001 12:49:00 PM)

David H...invoice on the way via E-mail.. :D :confused: PS the info is correct and so is the amount, just need a method of payment and I'll send same...



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