Centuur -> RE: State of the game and future plans (?) May 2015. (5/28/2015 11:33:16 AM)
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ORIGINAL: warspite1 quote:
ORIGINAL: bo quote:
ORIGINAL: cataphract88 quote:
ORIGINAL: warspite1 quote:
ORIGINAL: bo Erik made a promise that he should not have made about an update on April 7th 2015 on the state of the game post, but that is his only error because he needs information from the programmer which to my knowledge he is not getting or the information is not what he would like to air. warspite1 Sorry bo but I do not agree on this point. It does not matter (or shouldn't) where the fault is for the information (if indeed that is even the issue). - Erik said that there would be an announcement soon - that was his promise as a representative of Matrix. - There have been a number of reminders posted and at least one person has sent a PM to this effect. - Even of there is NOTHING to report, NOTHING NEW to be said or NOTHING NEW in terms of a way forward agreed, at the least a holding post should have been made. - Given the way this game was released, and the problems it has had combined with the not inconsiderable cost, keeping on top of basic customer service to long-suffering, out of pocket customers, is a MINIMUM requirement surely? - This lack of service just helps to alienate those who try and remain positive and support the game development, let alone those who feel bitter or disappointed about the product they have forked out for. Wise words from Warspite. Good lord what part of "Erik is not the main problem here" don't you people get. I am not his keeper here, he can and should answer these Erik downers right to their face. Erik and I have had some strong words with each other over the last several years about the direction of MWIF, but always with respect and courtesy to each other. I am really at the end of my wits, what little I have left, what the hell do you want him to say "If I do not get some information soon such as a huge download fix from a certain programmer I am going to close down MWIF for good" It might come to that people, and I would not blame Matrix for doing just that. In my wildest dreams I never thought I would be defending Erik, but he needs to speak up one way or the other to defend himself and Matrix if they actually need defending. This project IMO has already cost Matrix a ton of prestige in the war gaming computer world and if it was costing out of pocket money this project would have been kaput a long time ago. My dear fellow posters I am so frustrated right now with not only the direction that was taken by MWIF powers that be but also by where we are right now other than solo play. No one to blame just the way it is, or as I see it, right or wrong. Bo warspite1 bo I don't know where that outburst came from and I don't know where "Erik is the main problem" comes from either [&:] But the game is being sold via Matrix. This thread is entitled: State of the game and future plans (?) May 2015. and presumably was written by the OP in frustration at the lack of communication in the thread entitled: RE: IMPORTANT: State of the Game and Future Plans as of March, 2014, and where, on the 7th April Erik posted this: quote:
Hi guys, I will post a new "State of the Game" in the next few weeks, thank you for the reminder. Regards, - Erik Firstly, and as far as I am aware, no one is saying that Erik is the "main problem". What people have been saying is that when a company says to its customers that it will do something - it actually does it; it's called customer service. This is particularly important with MWIF because of the state of the game on release, it's high cost, and the time being taken to make progress in many of the areas it fell short on at release. quote:
bo: what the hell do you want him to say? Secondly, well I thought that was obvious and has also been made clear in many posts. What I personally would like him to post is either: a) an update on the state of the game as promised in his post at the start of April, or b) an update to say that sorry this announcement has been delayed because of x and we will post again by y with further news. Why is this important? Well for the very obvious reason that, as I said before, you have on these forums two distinct groups: a) those that either didn't buy and are smugly gloating about "how right they were" (and trashing Matrix at every opportunity) and those who wish to hell they hadn't forked out the far from inconsiderable cost and are angry with the situation and b) those that did buy, are concerned at where the hell this game is going, but are willing to stick with it (for now) and help its development as and when they can and on the basis that they believe the game is being supported. But by falling short of BASIC customer service, Matrix are simply adding to the problems above. When a certain forum troll writes that Matrix have abandoned the game, how are we supposed to defend the position when the paying customer is treated like this? Some word - even a holding update - is not unreasonable after what is nearly two months is it? Why have so many posts reminding Erik followed on from that initial post? Well evidently it is because that post was seen as important and people are keen for the next communication - whatever that may be. Frankly if a company is not going to do what it says - particularly in a delicate situation like this - it is better to say nothing at all. bo, having started your post by having a go at people posting here, you ended it with quote:
My dear fellow posters I am so frustrated right now with not only the direction that was taken by MWIF powers that be but also by where we are right now other than solo play. Yes, and that frustration is shared by everyone hence the wish for Matrix to simply keep up the dialogue with its customers as they PROMISED to do. Why have a go at people for asking them to do just that? [&:] Well said, Mr. Warspite. Well done... [&o]
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