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Resisti -> (4/22/2001 10:33:00 PM)
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To Matrix staff:
Hope this wont sound too tough in a so celebrative thread, but I've to complain a bit with you.
The reason ? Ok,here it is.
Preorders=20 usd
Orders=25 usd
Well,nothing to say abt this in general, this is something commonly happening.
But in this case i think that somebody will be unjustly disadvantaged by this.
Who ? well me, for example,and others like me,I think;I'll explain why.
I WOULD have placed a preorder for MULTIPLE items (2 CD + 1 shirt at least) if everything with the order mechanism would work well,but this is not YET the case because, as admitted by yourselves in several threads,there is something wrong in the shipping costs calculation system(a bug ?) which cause people to be debited by an amount which is exactly a multiple of the # of items ordered.
In my case I would have paid 42usd(!) for 3 items instead of 14usd (or maybe just a little more due to the higher weight of the envelope).
This was known since the first days the preorder phase has been launched, and up to now has not been solved yet (even I'm SURE you've worked and are working on that).
Of course I've chosen to wait and place my PREorder up to when the problem was solved, but now I see it's too late,cause the problem is still there and the preorder phase is almost expired;the result is that I'll have to pay more NOW cause I've not been put in the position to pay the right amount BEFORE.
I think this is a bit unfair and that's why I felt the need to draw the case to your attention.
Well,I know 5usd more per cd it's not a big amount and infact I think I'll order them anyway(but not up to when the problem with the shipping costs is solved);but sometimes things must be said just to affirm a principle which you think it's right.
This being said,I want to say you made a great job up to now,and you'll always have ANYWAY my appreciation and support.
Thanks.
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