An error occurred while trying to open an FTP file. (Full Version)

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Sugar -> An error occurred while trying to open an FTP file. (12/11/2019 1:43:27 PM)

This is what I get by trying to upgrade WaW. Both other games didn't cause any issues.



Hubert Cater -> RE: An error occurred while trying to open an FTP file. (12/11/2019 3:12:07 PM)

I've heard that there have been some server issues but they should be fixed now... any chance you've tried again to update? If not I'd suggest opening a support ticket and sorry to hear about the trouble as well.



Sugar -> RE: An error occurred while trying to open an FTP file. (12/12/2019 12:51:17 AM)

Sadly still the same error report.

quote:

If not I'd suggest opening a support ticket


You may call me a grumpy old man, but I really hate how Matrix handles costumer service, especially for a newly bought product. I know it's not your fault, your support for your titles has always been exemplary, but I really wonder if this would happen on Steam.




Hubert Cater -> RE: An error occurred while trying to open an FTP file. (12/12/2019 2:38:02 PM)

Sorry to hear about the experience Sugar, I'm inquiring further.



tommybrue -> RE: An error occurred while trying to open an FTP file. (4/14/2020 12:29:50 PM)

I am experiencing the same problem. Is there a fix?



Hubert Cater -> RE: An error occurred while trying to open an FTP file. (4/14/2020 3:48:43 PM)

Unfortunately I'm not sure as I don't control this part of the setup and update features for the game. Similar answer as before which is to try and open up a support ticket with Matrix as this way it becomes an issue that they are more aware of and ideally can then provide a fix for etc.

Sorry for the inconvenience,
Hubert



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