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no reply from matrix about my Account

 
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no reply from matrix about my Account - 2/20/2006 9:00:28 AM   
Arkblade


Posts: 88
Joined: 3/14/2005
Status: offline 		I have made Members Club Account and Forum Account to a wrong name and my Starshatter has been product registered of Members Club Account by mistake.
Therefore mailed to matrixgames about change of Members Club Account Name and Forum Account Name, twice.
My Members Club Account Name/password and Forum Account Name/password are written in it.

but no reply from matrixgames.
Therefore I wrote this in this forum.
There is a problem of security, too.
Because I am telling Members Club Account and Forum Account password to matrixgames.
and According to the answer i change my Members Club Account password and Forum Account password.

my Members Club Account Name and Forum Account Name can be changed?
Post #: 1
RE: no reply from matrix about my Account - 2/20/2006 5:12:43 PM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline 		Hello Tokuna

I do not nor have I seen any email from you. Please email support@matrixgames.com and give tus the full details there.

David




_____________________________


(in reply to Arkblade)
Post #: 2
RE: no reply from matrix about my Account - 2/20/2006 8:20:19 PM   
Arkblade


Posts: 88
Joined: 3/14/2005
Status: offline 		I sent mail to support@matrixgames.com now.

subject:I have question about Members Club Account and My Forum Account

i'm using Yahoo! mail.

(in reply to Arkblade)
Post #: 3
RE: no reply from matrix about my Account - 2/20/2006 8:30:29 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		I'm not sure why it wouldn't have reached us, but there are instances where message (particularly from free accounts) don't make it to us. I assume they are filtered by an over-aggressive spam filter somewhere, though ours seems to be pretty good about leaving such e-mails alone. Please try re-sending and if you have a non-yahoo account try sending from that as well. It will be easier for us to resolve this if we can discuss your existing account info in private, thanks.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Arkblade)
Post #: 4
RE: no reply from matrix about my Account - 2/20/2006 10:55:57 PM   
Arkblade


Posts: 88
Joined: 3/14/2005
Status: offline 		I sent E-mail again,
using my provider mail.

subject:about My Members Club Account and My Forum Account

(in reply to Erik Rutins)
Post #: 5
RE: no reply from matrix about my Account - 2/21/2006 5:17:11 PM   
Arkblade


Posts: 88
Joined: 3/14/2005
Status: offline 		Did my E-mail arrive?

(in reply to Arkblade)
Post #: 6
RE: no reply from matrix about my Account - 2/21/2006 6:52:44 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Tokuna,

I saw your e-mail arrive. I see that it's been forwarded internally to our Members' Club programmer, who is checking into the possibility of changing your account names. I would expect a reply tonight.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Arkblade)
Post #: 7
RE: no reply from matrix about my Account - 2/21/2006 7:53:09 PM   
Arkblade


Posts: 88
Joined: 3/14/2005
Status: offline 		thx, I'm waiting for reply mail.

(in reply to Erik Rutins)
Post #: 8
RE: no reply from matrix about my Account - 2/22/2006 8:22:22 PM   
Arkblade


Posts: 88
Joined: 3/14/2005
Status: offline 		hmm...
I haven't received reply mail yet.
Has not E-mail been sent yet?

(in reply to Arkblade)
Post #: 9
RE: no reply from matrix about my Account - 2/23/2006 5:25:47 PM   
Arkblade


Posts: 88
Joined: 3/14/2005
Status: offline 		I haven't received reply mail yet.
I am waiting for a good answer.

< Message edited by Tokuna -- 2/23/2006 5:27:08 PM >

(in reply to Arkblade)
Post #: 10
RE: no reply from matrix about my Account - 3/2/2006 7:41:00 PM   
Arkblade


Posts: 88
Joined: 3/14/2005
Status: offline 		Now, my name was changed.
thx!

< Message edited by Arkblade -- 3/2/2006 7:44:45 PM >

(in reply to Arkblade)
Post #: 11
RE: no reply from matrix about my Account - 3/2/2006 7:50:40 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Good to hear, sorry it took so long Arkblade/Tokuna.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Arkblade)
Post #: 12
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