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Important UFO Release Date, Time and Available Territories

 
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Important UFO Release Date, Time and Available Territories - 5/3/2007 8:56:06 PM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline 		Hi Everyone

Here is the final release information on UFO: ET with some important changes. The game will only be available from Matrix Games / Tri Synergy in North America (United States, Canada, Mexico and any U.S. Territories (Puerto Rico, Guam etc.). We are sorry for this late change but we only just recently been made aware of this new restriction from the European publisher. We are sorry for any problems this might have caused our overseas customers.

Matrix will be releasing the game for digital download Friday May 4th at 00:01 A.M. or easier said one minute passed midnight tonight. The Matrix / Tri Synergy release will be using our own serial number system and NOT the Starforce system. Remember this is a large download (1.8 gigs) so anyone downloading it may want to use a download optimizer / download manager. Matrix recommends the free version of StarDownloader. If you are not sure what StarDownloader does it explains it very well on the main page of the web site.

Our Game On Demand version will also be available for at the same time as the digital download version is available. Our Game On Demand version is our boxed product that is shipped from our warehouse and come in a DVD Case with full color sleeve, three CD's with full color labels and a printed manual. The Game On Demand should start shipping around May 18th. Remember if you order a Game On Demand you can download our digital version immediately at the time of your order and start playing right away as your box version wings its way towards you.

The North American retail release will be available around the week of May 21 at EB Games and GameStop stores. Check with Tri Synergy for information on other retailers.




< Message edited by David Heath -- 5/3/2007 10:37:06 PM >

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RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 9:15:16 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: David Heath
Here is the final release information on UFO: ET with some important changes. The game will only be available from Matrix Games / Tri Synergy in North America (United States, Canada, Mexico and any U.S. Territories (Puerto Rico, Guam etc.). We are sorry for this late change but we only just recently been made aware of this new restriction from the European publisher. We are sorry for any problems this might have caused our overseas customers.


Everyone, please make note of the above. It contradicts what I said earlier - that was what I knew then, but things unfortunately changed due to some contractual restrictions we were not aware of until today. My personal apologies to those outside these territories who were planning to order from us, we're as disappointed as you are. Fortunately, there are other options out there.


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to David Heath)
Post #: 2
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 9:17:55 PM   
JudgeDredd


Posts: 8573
Joined: 11/14/2003
From: Scotland
Status: offline 		ffs

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Alba gu' brath

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Post #: 3
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 9:18:11 PM   
Hertston


Posts: 3564
Joined: 8/17/2002
From: Cornwall, UK
Status: offline 		So those of us in Europe won't be able to buy the game until the box release here (whenever that is), complete with Starfarce?

It doesn't cause a 'problem'. Just a lost sale, unless somebody can suggest a Starfarce and e-license free 'other option'.

< Message edited by Hertston -- 5/3/2007 9:20:58 PM >

(in reply to David Heath)
Post #: 4
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 9:19:42 PM   
crm114

 

Posts: 17
Joined: 5/29/2006
Status: offline 		    I've scoured the site but can't find anything... maybe I'm just blind but:

How much is the game going to cost?

(in reply to Hertston)
Post #: 5
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 9:21:33 PM   
Temple

 

Posts: 529
Joined: 7/31/2002
Status: offline 		Sorry for all you non-NA's who won't be able to get it tonight. Really a bummer 

(in reply to Hertston)
Post #: 6
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 9:24:47 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Paradox is also releasing it tomorrow - believe me, we wanted to be able to offer it to you. Our method has always been to make our downloads available globally. In the past, there hasn't been this restriction on digital downloads, but Paradox apparently got concerned about it today and after discussing it we had to make the restriction for this title. In any case, I believe they will have it available for digital download for customers outside the territories we are allowed to sell it to.

The download price is US $39.99, $49.99 for both download now and boxed copy shipped later.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to crm114)
Post #: 7
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 9:25:31 PM   
crm114

 

Posts: 17
Joined: 5/29/2006
Status: offline 		Thanks, Erik. 

(in reply to Erik Rutins)
Post #: 8
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 9:26:03 PM   
Rasit

 

Posts: 14
Joined: 5/2/2007
Status: offline 		I am working in USA for my company for at least a month forward, but my credit card is issued in Sweden.

How do you determine if you can sell it or not, by IP address or by where the credit/debit card was issued? And if I were to use a (local) friends card to buy it, will I still be able to redownload it once I get back home?

You have been so forthcoming with your support that I definitely want to buy it from your company. The European distributor can go and *beep* themself, they ought to compete by quality of service or don't compete at all.

(in reply to David Heath)
Post #: 9
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 9:31:01 PM   
Terminus


Posts: 41459
Joined: 4/23/2005
From: Denmark
Status: offline
quote:

ORIGINAL: Hertston

So those of us in Europe won't be able to buy the game until the box release here (whenever that is), complete with Starfarce?

It doesn't cause a 'problem'. Just a lost sale, unless somebody can suggest a Starfarce and e-license free 'other option'.


Make that two lost sales... Very disappointed to hear this...

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We are all dreams of the Giant Space Butterfly.

(in reply to Hertston)
Post #: 10
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 9:54:48 PM   
Andy Mac

 

Posts: 15222
Joined: 5/12/2004
From: Alexandria, Scotland
Status: offline 		3 I only buy from matrix now so I am gutted  

(in reply to Terminus)
Post #: 11
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 10:04:20 PM   
AJ Rimmer Bsc Ssc


Posts: 10
Joined: 5/3/2007
Status: offline 		howdy all,

i was going to rant and rave.

but i read a few admin comments and have to say its an exceptional service and customer Q&A system here.

so as a european,i am sad,so very sad.


not your fault.
the waiting continues,my hair recedes further,the mrs will have to put up with my whining for a while longer




ps...you know,theres nothing but praise all over the net for your customer service/attitude.
have a badge


(in reply to Andy Mac)
Post #: 12
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 10:05:59 PM   
JudgeDredd


Posts: 8573
Joined: 11/14/2003
From: Scotland
Status: offline
quote:

ORIGINAL: Hertston

So those of us in Europe won't be able to buy the game until the box release here (whenever that is), complete with Starfarce?

It doesn't cause a 'problem'. Just a lost sale, unless somebody can suggest a Starfarce and e-license free 'other option'.

Are you saying the boxed copy of this has Starforce on it?

Please tell me you are kidding. It's some kind of crap joke...must be...because I thought developers had got the message about Starforce....

U r kidding right?

_____________________________

Alba gu' brath

(in reply to Hertston)
Post #: 13
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 10:07:09 PM   
otaku

 

Posts: 8
Joined: 5/3/2007
Status: offline 		The publisher make us again and again sooo many lucky i love it .... is the seller in europe gamersgate?? or if there is still reason for hope i can buy the game from Matrixgames?

sorry for your bloody eyes ...... i love free translator ;-)

(in reply to Andy Mac)
Post #: 14
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 10:11:06 PM   
AJ Rimmer Bsc Ssc


Posts: 10
Joined: 5/3/2007
Status: offline
quote:

ORIGINAL: JudgeDredd


quote:

ORIGINAL: Hertston

So those of us in Europe won't be able to buy the game until the box release here (whenever that is), complete with Starfarce?

It doesn't cause a 'problem'. Just a lost sale, unless somebody can suggest a Starfarce and e-license free 'other option'.

Are you saying the boxed copy of this has Starforce on it?

Please tell me you are kidding. It's some kind of crap joke...must be...because I thought developers had got the message about Starforce....

U r kidding right?


Starforce is the publishers decision usually.

(in reply to JudgeDredd)
Post #: 15
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 10:14:20 PM   
JudgeDredd


Posts: 8573
Joined: 11/14/2003
From: Scotland
Status: offline 		I know that. I was asking if it did have it on? It was in responcse to what Hertson said, who seemed to think that was the case...I was asking   if anyone knew if this was the case (particularly Hertson).

I cannot believe this ****...I really can't.


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Alba gu' brath

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Post #: 16
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 10:14:27 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		We are looking into the other questions here together with our store. I believe the way our store restriction works is based on the billing and shipping address, but we'll get more info on that for those with unusual situations.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to AJ Rimmer Bsc Ssc)
Post #: 17
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 10:17:49 PM   
tizubythefizo


Posts: 11
Joined: 5/3/2007
Status: offline 		was this a reply to my post Erik? If so,wrong thread,lol.

Glad I'm checking anything that pops up bold when I hit the refresh button :-p

I really want to give you my money(in exchange for a game of course...can't just be giving away that hard earned money I get from the tax payers....including myself as I pay taxes,in effect paying my own salary O.o)

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Post #: 18
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 10:18:27 PM   
Hertston


Posts: 3564
Joined: 8/17/2002
From: Cornwall, UK
Status: offline
quote:

ORIGINAL: JudgeDredd

Please tell me you are kidding. It's some kind of crap joke...must be...because I thought developers had got the message about Starforce....

U r kidding right?



It was merely a deduction from David's comment that

quote:

The Matrix / Tri Synergy release will be using our own serial number system and NOT the Starforce system.


Why mention it unless someone will be using it?

Having looked around it seems Paradox are selling DD via Gamersgate at the same time as Matrix. No Starfarce, but presumably e-licensing of some sort. I think I'll just try that freeware version instead.




(in reply to JudgeDredd)
Post #: 19
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 10:29:23 PM   
Terminus


Posts: 41459
Joined: 4/23/2005
From: Denmark
Status: offline 		If it's infested with Starforce or sold via GamersGate then buh-bye... Both are abominations against nature...

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We are all dreams of the Giant Space Butterfly.

(in reply to Hertston)
Post #: 20
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 10:32:04 PM   
AJ Rimmer Bsc Ssc


Posts: 10
Joined: 5/3/2007
Status: offline
quote:

ORIGINAL: Terminus

If it's infested with Starforce or sold via GamersGate then buh-bye... Both are abominations against nature...


as a first time prospective gamersgater,whats the problems with using them ?

i`m a few clicks away from opening an account.

(in reply to Terminus)
Post #: 21
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 10:32:17 PM   
JudgeDredd


Posts: 8573
Joined: 11/14/2003
From: Scotland
Status: offline 		Terminus - go away. No offense, but wherever you post, the thread degrades into a shambles 

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Alba gu' brath

(in reply to Terminus)
Post #: 22
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 10:41:16 PM   
Rasit

 

Posts: 14
Joined: 5/2/2007
Status: offline
quote:

ORIGINAL: AJ Rimmer Bsc Ssc
as a first time prospective gamersgater,whats the problems with using them ?
i`m a few clicks away from opening an account.


I have only used them one time.


  • You have to use their download system which require .Net 2.0.
  • Slow Downloads, the problem might have been at my end.
  • Slow support when I had problem with billing.
  • Judging from posts on the Sword of the Stars main forum they have to prepare patches on their end. Apparently even Direct2Drive was quicker then them when it came to patching SotS. <<< Dealbreaker for me.


(in reply to AJ Rimmer Bsc Ssc)
Post #: 23
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 10:43:31 PM   
Terminus


Posts: 41459
Joined: 4/23/2005
From: Denmark
Status: offline
quote:

ORIGINAL: JudgeDredd

Terminus - go away. No offense, but wherever you post, the thread degrades into a shambles


That's what we in the trade call an unfair generalization...

_____________________________

We are all dreams of the Giant Space Butterfly.

(in reply to JudgeDredd)
Post #: 24
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 10:46:56 PM   
Serian

 

Posts: 49
Joined: 1/31/2005
Status: offline 		Eric or David,

What time zone is the 12:01 AM release going to be?

Do you know if the Tri Synergy release is on CD or DVD and whether the disc will be needed in the drive to play the game?

Thanks!

(in reply to Rasit)
Post #: 25
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 10:48:57 PM   
Rasit

 

Posts: 14
Joined: 5/2/2007
Status: offline
quote:

ORIGINAL: Serian

Eric or David,

What time zone is the 12:01 AM release going to be?

As far as I have seen they always give the time in the easter USA timezone(GMT -5)

(in reply to Serian)
Post #: 26
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 10:49:27 PM   
DarthPrincey

 

Posts: 10
Joined: 5/2/2007
From: England
Status: offline 		How long is the restriction on Matrix selling game in europe going to last.e.g. 6 months? or forever?

I'll prob but it from Gamers Gate now so I can play on relaese but would consider buying it again from Matrix if patches, support etc are quicker and better. Also I would like to own a CD copy of game which I am notsure if GG are doing.

DarthPrincey


(in reply to Terminus)
Post #: 27
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 10:52:56 PM   
otaku

 

Posts: 8
Joined: 5/3/2007
Status: offline 		i have buy one game from the gamers gate:

- first you must download a downloadmanager
- download the game (500 MB in 2 Hours) very slow for my dsl
-you became a reg.key and install it ok for the next three times (e-licensing)

ps you must not online for the installation

(in reply to Terminus)
Post #: 28
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 10:55:57 PM   
DarthPrincey

 

Posts: 10
Joined: 5/2/2007
From: England
Status: offline 		Also, did your original distribution deal really not include Europe? Seeing as you have a UK site I would have thought you would have ensured the original deal included UK as well?

(in reply to DarthPrincey)
Post #: 29
RE: Important UFO Release Date, Time and Available Terr... - 5/3/2007 11:01:53 PM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline 		Hi Everyone

Look please restain from calling anyone out.  If its needed our Mods, Erik or myself will take care of it. 

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Post #: 30
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