Problems getting game installed

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All Forums >> [Current Games From Matrix.] >> [American Civil War] >> American Civil War – The Blue and the Gray >> Problems getting game installed

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Problems getting game installed - 6/26/2007 9:34:05 PM

mwbay

Posts: 6
Joined: 7/4/2004
Status: offline

I've had to download the game twice already.
The first time, the file downloaded but trying to extract it with WinRAR, it gives a CRC error and closes.

The second time, the file DOES extract, but when you run the program, which appears to be trying to extract yet another file, I get another error: "A decompression error has occured (#7)" and the second line reads "File CRC mismatch - Data integrity error."

I re-extracted the file and ran the program again. This time it gave me the same error, but the install program actually did install and seems to start without a problem.

I tried again on a different machine and the extracted file closes with similar errors.

Should I be concerned about whether the game will run properly?

I'm not a novice at computer games, and this is the rockiest install I've ever had with a Matrix download product.

< Message edited by mwbay -- 6/26/2007 9:38:02 PM >

Post #: 1

RE: Problems getting game installed - 6/26/2007 9:53:38 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

This sounds like there is still a download corruption issue. This installer does launch a sub-installer from AGEOD, which is the source of the rest of the confusion you were experiencing. Seeing the second installer appear is normal behavior in this case.

However, I would try downloading again, this time try using a utility such as www.stardownloader.com to manage the download and clear your internet cache and reboot first to get rid of any temporary files.

Regards,

- Erik

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to mwbay)

Post #: 2

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All Forums >> [Current Games From Matrix.] >> [American Civil War] >> American Civil War – The Blue and the Gray >> Problems getting game installed

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