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New Troubleshooting Installer - Please Read

 
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All Forums >> [New Releases from Matrix Games] >> Empires in Arms the Napoleonic Wars of 1805 - 1815 >> Tech Support >> New Troubleshooting Installer - Please Read Page: [1] 2   next >   >>
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New Troubleshooting Installer - Please Read - 12/7/2007 6:49:39 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		If you are having an issue with the installation hanging, please register your game in the Members Club (click on the MEMBERS link in the top nav bar) and you'll find a "troubleshooting installer" in the Registered Downloads for EIA. Try running this instead of the default installer you downloaded from the store and let us know if it makes any difference please. Thanks.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Post #: 1
RE: New Troubleshooting Installer - Please Read - 12/9/2007 11:33:14 PM   
Nautile

 

Posts: 3
Joined: 4/4/2004
Status: offline 		First installation did hang as described. Downloaded the troubleshooting installer and it worked fine. I'm under XP media center edition. Related ?

Regards

(in reply to Erik Rutins)
Post #: 2
RE: New Troubleshooting Installer - Please Read - 1/10/2008 4:23:12 AM   
jimsottile

 

Posts: 4
Joined: 8/18/2007
Status: offline 		I have been unable to install Empire in Arms with the original installer or the troubleshooting installer. It appears to fully install showing 100% installed but just says "Please Wait" and hangs forever at that point. Disconnecting USB devices while the install was going on made no difference. Any other ideas on what I can try to get the game to install?

Jim Sottile

(in reply to Nautile)
Post #: 3
RE: New Troubleshooting Installer - Please Read - 3/21/2008 11:00:16 AM   
rwould

 

Posts: 2
Joined: 3/21/2008
Status: offline 		Had the hanging installation problem.

Tried downloading the installer thingy and it tries taking me to an FTP site and asks me to log in. My login is not recognised so it does not work.

How am I meant to download it then?

(in reply to jimsottile)
Post #: 4
RE: New Troubleshooting Installer - Please Read - 3/21/2008 3:35:38 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Did you register for an account in our Members Club? This is not the same login as the forum.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to rwould)
Post #: 5
RE: New Troubleshooting Installer - Please Read - 3/21/2008 10:50:28 PM   
rwould

 

Posts: 2
Joined: 3/21/2008
Status: offline 		Yes, I had registered as a member first and then registered the game. I was clicking on the link when logged in as a member. It would take a long time as if loading, and then come up with the FTP log on page.

EDIT: Good news, just tried installing again and this time it worked so no need for it now :)

< Message edited by rwould -- 3/21/2008 11:07:07 PM >

(in reply to Erik Rutins)
Post #: 6
RE: New Troubleshooting Installer - Please Read - 12/24/2008 8:51:49 AM   
Barry Lyndon

 

Posts: 2
Joined: 12/24/2008
Status: offline 		Same here. both versions don't seem to agree with me.
And after this failed installation I tried to start up the game anyway, but it fails to run and I get "error code 200", something to do with the serial number.
Anyone any clue?

quote:

ORIGINAL: jimsottile

I have been unable to install Empire in Arms with the original installer or the troubleshooting installer. It appears to fully install showing 100% installed but just says "Please Wait" and hangs forever at that point. Disconnecting USB devices while the install was going on made no difference. Any other ideas on what I can try to get the game to install?

Jim Sottile


(in reply to jimsottile)
Post #: 7
RE: New Troubleshooting Installer - Please Read - 12/24/2008 8:31:55 PM   
NeverMan

 

Posts: 1722
Joined: 2/24/2004
Status: offline
quote:

ORIGINAL: Barry Lyndon

Same here. both versions don't seem to agree with me.
And after this failed installation I tried to start up the game anyway, but it fails to run and I get "error code 200", something to do with the serial number.
Anyone any clue?

quote:

ORIGINAL: jimsottile

I have been unable to install Empire in Arms with the original installer or the troubleshooting installer. It appears to fully install showing 100% installed but just says "Please Wait" and hangs forever at that point. Disconnecting USB devices while the install was going on made no difference. Any other ideas on what I can try to get the game to install?

Jim Sottile




What Operating System?

(in reply to Barry Lyndon)
Post #: 8
RE: New Troubleshooting Installer - Please Read - 12/24/2008 9:01:21 PM   
Barry Lyndon

 

Posts: 2
Joined: 12/24/2008
Status: offline 		Windows XP Media Center Edition, service pack 3.

I adjusted my config to run on a bare minimum and guess what, installation succeeded. Don't know which program conflicts with the installer, but doens't really matter anymore.

< Message edited by Barry Lyndon -- 12/29/2008 2:55:47 PM >

(in reply to NeverMan)
Post #: 9
RE: New Troubleshooting Installer - Please Read - 1/25/2012 2:25:25 AM   
kfoelsch

 

Posts: 17
Joined: 11/2/2011
Status: offline 		I'm assuming that this installer is obsolete at this point? Would it even work with windows 7?

(in reply to Barry Lyndon)
Post #: 10
RE: New Troubleshooting Installer - Please Read - 2/12/2012 11:23:40 PM   
lordlau1

 

Posts: 181
Joined: 1/30/2012
From: Traverse City, MI, USA
Status: offline 		Same issue here...error code 200...I am also running Windows 7. I also note that there is no Empire in Arms install file at the members club main page..please help.

Products Registered Downloads
Empires in Arms 12 FEB 2012 No Downloads Available

< Message edited by lordlau1 -- 2/12/2012 11:25:20 PM >

(in reply to kfoelsch)
Post #: 11
RE: New Troubleshooting Installer - Please Read - 2/8/2014 5:22:46 PM   
PistolPete

 

Posts: 1
Joined: 2/8/2014
Status: offline 		Same problem on win 7. Installation hangs. Tried to install with xp compabillity, to no use.
According to specs. win7 should be supprted. Has anyone got it to work?

(in reply to lordlau1)
Post #: 12
RE: New Troubleshooting Installer - Please Read - 2/10/2014 3:46:39 PM   
pzgndr

 

Posts: 3170
Joined: 3/18/2004
From: Maryland
Status: offline 		I have EiA successfully installed on two PCs with Win7. If the installation hangs then you may have a bad install file? If you don't have the install file available in your members area games, contact Matrix directly to get it restored. Sometimes the older titles drop off but can be reposted upon request. They're usually pretty good about that.

(in reply to PistolPete)
Post #: 13
RE: New Troubleshooting Installer - Please Read - 5/24/2014 7:24:10 AM   
Jadasong

 

Posts: 12
Joined: 5/24/2014
From: Australia
Status: offline 		I just got the EIA download version on Win 8 which seems to install and start ok but the screen resolution is way out, I see about a quarter of the screen. 1920x1080 is the recommended resolution for my screen, I've tried a few other but doesn't seem to help.

I think the download version is v 1.0 but can't confirm so I may need patches etc? New to Matrix and this forum so not sure if there is somewhere else I should look first.

(in reply to pzgndr)
Post #: 14
RE: New Troubleshooting Installer - Please Read - 5/24/2014 11:44:57 AM   
pzgndr

 

Posts: 3170
Joined: 3/18/2004
From: Maryland
Status: offline 		You should update to the v1.20 public beta. It's a comprehensive patch that includes some resolution adjustments in the earlier patches. Install, reboot, and see how it goes. AFAIK it should be working in Win8 but you may need to adjust some compatibility settings back to WinXP or something?

(in reply to Jadasong)
Post #: 15
RE: New Troubleshooting Installer - Please Read - 5/25/2014 6:28:48 AM   
Jadasong

 

Posts: 12
Joined: 5/24/2014
From: Australia
Status: offline 		OK that got about 95% of my troubles fixed. With the v1.20.04 beta applied I now see 95% of the screen, it's just the bottom section that's off screen, which is the "buttons" for "New Game", "Load" etc which I can mostly guess or get to know. But finding the "Done" buttons for combat is impossible (I saw on a picture where they are supposed to be) but they are "off screen" and you just can't select them Napoleonic's with no combat is so sad ....

I set the compatibility mode to Windows XP which lets me see the opening logos now but seems to make no difference otherwise. Different screen resolutions make no difference.

Any other clues? The game runs ok and seems to perform and respond (when you get to know it's quirks) but missing the bottom of the screen is impossible if you want to fight.

Finally, when I do get it going, where do you report or discuss any bug issues for the beta?

<EDIT>
As a matter of interest I changed the text sizes to a smaller size (at risk of going blind) which looks like it will all fit on the screen .... except it gets an endless "divide by zero" error displayed on start up, so it doesn't solve the issue either.

< Message edited by Jadasong -- 5/25/2014 1:26:26 PM >

(in reply to pzgndr)
Post #: 16
RE: New Troubleshooting Installer - Please Read - 5/25/2014 1:03:26 PM   
pzgndr

 

Posts: 3170
Joined: 3/18/2004
From: Maryland
Status: offline 		OK good. The other thing to check is to verify your resolution is set to 96 dpi. Other than that try changing your screen resolution?

For bug reporting, check out the thread on Mantis. It's not working right anymore but still has info about reported bugs and other requests for improvement. For new reports, just post them here I guess.

(in reply to Jadasong)
Post #: 17
RE: New Troubleshooting Installer - Please Read - 5/26/2014 2:33:37 PM   
Jadasong

 

Posts: 12
Joined: 5/24/2014
From: Australia
Status: offline
quote:

ORIGINAL: pzgndr

OK good. The other thing to check is to verify your resolution is set to 96 dpi. Other than that try changing your screen resolution?

For bug reporting, check out the thread on Mantis. It's not working right anymore but still has info about reported bugs and other requests for improvement. For new reports, just post them here I guess.


OK well after changing the text size to smallest it fits on the screen and works ok, though I'll go blind! Medium text size on WIN8 would be ok except it just crashes with "Divide by zero" errors and Largest Text size works but drops off the important buttons on the bottom of the screen. Couldn't see where the DPI=96 bit is meant to be. Screen resolution of 1920x1020 seems to work ok. Might play with it a bit more as this text size is uncomfortably small.

Is there a zoom function in game I haven't found?

(in reply to pzgndr)
Post #: 18
RE: New Troubleshooting Installer - Please Read - 1/23/2015 9:00:02 PM   
Mauron

 

Posts: 10
Joined: 9/7/2009
Status: offline 		Hello,

I'm just trying to play again EiA and I did installed the patch 1.20. The solo game worked fine and it was great to have the full screen but I'm having a big problem when I want to play by PBEM: the game crashes because it looks for some pictures in the folder of the game instead of the correct subfolder. Did someone has the same issue? I think it could be easily fixed because it should only be change the path of some sentence, so I hope this could fixed soon.

Thanks in advance and excuse if this post is not in the write place.

Kind regards.

(in reply to Jadasong)
Post #: 19
RE: New Troubleshooting Installer - Please Read - 5/10/2015 4:48:33 PM   
VANorm

 

Posts: 22
Joined: 2/3/2007
Status: offline 		I've just downloaded the latest version of Empires in Arms (my first computer version), and the installer repeatedly hangs: Please Wait... Installing Files... Seeking...

Rebooted, downloaded new versions. Windows 7 Pro 64-bit

Is this why it was on sale?

Help!

(in reply to Mauron)
Post #: 20
RE: New Troubleshooting Installer - Please Read - 1/8/2016 1:57:21 PM   
BloodyBill76


Posts: 68
Joined: 4/14/2015
Status: offline
quote:

ORIGINAL: lordlau1

Same issue here...error code 200...I am also running Windows 7. I also note that there is no Empire in Arms install file at the members club main page..please help.

Products Registered Downloads
Empires in Arms 12 FEB 2012 No Downloads Available


This is the exact problem I am having right now. I am running windows 10 instead of 7 though.

< Message edited by BloodyBill76 -- 1/8/2016 2:58:09 PM >

(in reply to lordlau1)
Post #: 21
RE: New Troubleshooting Installer - Please Read - 1/8/2016 1:59:58 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		have you also tried the "troubleshooting installer" in the Registered Downloads for EIA mentioned above?

(in reply to BloodyBill76)
Post #: 22
RE: New Troubleshooting Installer - Please Read - 1/8/2016 3:53:37 PM   
BloodyBill76


Posts: 68
Joined: 4/14/2015
Status: offline 		Registered games downloads gives me the option to use installer update v1200beta I used this one after the original stalled and that's when I got the error code 200

Attachment (1)

(in reply to zakblood)
Post #: 23
RE: New Troubleshooting Installer - Please Read - 12/13/2016 8:13:50 PM   
RFC


Posts: 45
Joined: 6/10/2005
Status: offline 		Just purchased this title and having issues with the installer hanging. My game is registered, but I can't find the "troubleshooting installer"? Any help is much appreciated. Have followed the OP instructions.

< Message edited by Buck Turgidson -- 12/13/2016 8:14:49 PM >

_____________________________

"I'm sorry, baby. Start your countdown without me and I'll be back before you can say 'Blast off!'"

(in reply to BloodyBill76)
Post #: 24
RE: New Troubleshooting Installer - Please Read - 12/14/2016 1:09:06 PM   
pzgndr

 

Posts: 3170
Joined: 3/18/2004
From: Maryland
Status: offline
quote:

ORIGINAL: Buck Turgidson
Just purchased this title and having issues with the installer hanging. My game is registered, but I can't find the "troubleshooting installer"? Any help is much appreciated. Have followed the OP instructions.


Is this with the original v1.00 install or one of the patches?

If you hang on for just a bit longer, the v1.21.03 public beta should be up soon. I've successfully tested a clean install of v1.00 and then a comprehensive update direct to v1.21.03, so folks should soon be able to do that and enjoy the new update.


_____________________________

Bill
Empires in Arms Development Team

(in reply to RFC)
Post #: 25
RE: New Troubleshooting Installer - Please Read - 12/14/2016 3:16:34 PM   
RFC


Posts: 45
Joined: 6/10/2005
Status: offline 		Thanks for responding. It's the v1.00 install. The installation doesn't get very far when it starts to hang. Do you require v1.00 to be installed before installing the beta files?

_____________________________

"I'm sorry, baby. Start your countdown without me and I'll be back before you can say 'Blast off!'"

(in reply to pzgndr)
Post #: 26
RE: New Troubleshooting Installer - Please Read - 12/14/2016 4:20:48 PM   
pzgndr

 

Posts: 3170
Joined: 3/18/2004
From: Maryland
Status: offline 		Yes, you definitely need the initial install and serial number to update. I'd recommend two things? 1, redownload the game installer from Matrix. 2, completely uninstall the old game, reboot, and reinstall. If that doesn't work then you need Matrix tech support.

_____________________________

Bill
Empires in Arms Development Team

(in reply to RFC)
Post #: 27
RE: New Troubleshooting Installer - Please Read - 12/15/2016 12:16:36 AM   
RFC


Posts: 45
Joined: 6/10/2005
Status: offline 		Thank you for your help, pzgndr.

Joe at tech support helped me out and all is working fine. Had to do the install in safe mode.

Do you have to install the BETA update v1.20.04 before applying the upcoming v1.21.03 ?

Thanks again!

_____________________________

"I'm sorry, baby. Start your countdown without me and I'll be back before you can say 'Blast off!'"

(in reply to pzgndr)
Post #: 28
RE: New Troubleshooting Installer - Please Read - 12/15/2016 12:48:22 AM   
pzgndr

 

Posts: 3170
Joined: 3/18/2004
From: Maryland
Status: offline 		Excellent. The v1.21.03 installer I tested a couple days ago worked fine as a comprehensive update from v1.00 so folks don't have to install any intermediate patches. There was a minor issue with documentation and I'm not sure if the Matrix team will update the beta installer now or wait for the official release installer later. But we are close!

_____________________________

Bill
Empires in Arms Development Team

(in reply to RFC)
Post #: 29
RE: New Troubleshooting Installer - Please Read - 12/15/2016 2:10:47 AM   
RFC


Posts: 45
Joined: 6/10/2005
Status: offline 		Awesome! I shall wait patiently for v1.21.03 then

Thanks again.

_____________________________

"I'm sorry, baby. Start your countdown without me and I'll be back before you can say 'Blast off!'"

(in reply to pzgndr)
Post #: 30
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