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HELP! Tried to update "MY Profile" and am now locked out of forums

 
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HELP! Tried to update "MY Profile" and am now... - 12/21/2007 5:24:55 PM   
Admiral Spruance


Posts: 5
Joined: 12/21/2007
From: Newport Beach, California
Status: offline
I tried to update the information on "My Profile" last night. Since I updated an obsolete email address from 3 years ago I was asked for some kind of confirmation that required an email password. In attempting to comply with this I inadvertantly reset the password for my user name. When I try to enter the forums via my user name with the new password Im told that I need to activate my account first by responding to the registration confirmation email. When I attempt to respond to the registration confirmation email Im told "The email has either been confirmed or not confirmed" and then sometimes Im sent a new password for my user name which will not work until activated AND I AM NEVER ABLE TO ACTIVATE IT. Im stuck in some kind of a virtual feedback loop and unable to enter the forums.

I had my wife register under this user name so I could contact the forum. Could an administrator or someone else who could help me please contact me via email at racndoc@yahoo.com.

Bill(AdmSpruance)
Post #: 1
RE: HELP! Tried to update "MY Profile" and am... - 12/27/2007 12:53:25 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Sent you an e-mail

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Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to Admiral Spruance)
Post #: 2
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