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No reply from Matrix Support - 4/30/2008 6:03:31 PM   
thistlebarrow

 

Posts: 16
Joined: 1/12/2008
Status: offline 		A week ago I got an error message when I closed the game, and was advised to contact Matrix Support. I sent a mail with the following message the same night, but no reply. Can anyone suggest what I should do?

When I closed down Empire in Arms I got an error code 1073741510 and was told to contact you.


What should I do?
Post #: 1
RE: No reply from Matrix Support - 4/30/2008 6:50:42 PM   
Marshall Ellis


Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline 		That is definitely odd??? I'm not doing anything special on exit?
Do you have a screen shot?



_____________________________

Thank you

Marshall Ellis
Outflank Strategy War Games



(in reply to thistlebarrow)
Post #: 2
RE: No reply from Matrix Support - 4/30/2008 7:32:58 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		thistlebarrow,

Posting here is the right way to get game-specific support, but could you please forward a copy of your first e-mail to me at erikr@matrixgames.com so that I can find out why you didn't receive a reply?

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Marshall Ellis)
Post #: 3
RE: No reply from Matrix Support - 4/30/2008 7:55:27 PM   
thistlebarrow

 

Posts: 16
Joined: 1/12/2008
Status: offline 		Hi Erik

Just sent you a copy of the original mail.   What does the error code mean, and should I do anything about it?

I dont have a screen shot, and indeed would not know how to get one!

(in reply to Erik Rutins)
Post #: 4
RE: No reply from Matrix Support - 4/30/2008 8:23:53 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		I don't know about the error code, I haven't seen that one nor do I know why it would be asking you to contact us about it if that wasn't something Marshall added in. With that said, I did get your e-mail and I'm investigating why you didn't get a reply earlier.

Marshall, does that code look at all familiar to you?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to thistlebarrow)
Post #: 5
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