Black screen after start

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All Forums >> [Current Games From Matrix.] >> [American Civil War] >> Gary Grigsby's War Between the States >> Tech Support >> Black screen after start

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Black screen after start - 6/24/2008 6:11:02 AM

waynenh57

Posts: 45
Joined: 12/24/2006
Status: offline

I start the program and everything goes good untill it loads the opening menu and all i get is a black screen with music playing. The opening videos play fine untill the start menu.
The funny thing is that when i first installed the game I was able to get thru and look around a bit.
The second time I tried a couple days later I have this problem.
I have updated my video drivers. uninstall and reinstall program but no help.
Just for grins I tried to load another Gary Grigsby game ( World at War) and I now have the same problem with that.
So some common file is missing. Maybe a windows file.
I have included my Dxdiag.
Thanks.

Wayne Heermans

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RE: Black screen after start - 6/24/2008 8:03:37 AM

Joel Billings

Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline

I'm not very good at looking at dxdiag reports, but maybe Erik or someone will see a problem there. If you want, you can email me at 2by3@2by3games.com and I can send you a debug version we are sending to people are that are getting crashes. Your's isn't exactly a crash, but it might be worth trying.

(in reply to waynenh57)

Post #: 2

RE: Black screen after start - 6/24/2008 3:06:31 PM

waynenh57

Posts: 45
Joined: 12/24/2006
Status: offline

A little bit more info for yall.
I uninstalled again this time I deleted the game folder to.
Reinstalled and the game starts in windowed mode and
everything runs fine. I set to full screen exit then
restart and the same problem. I hope this
helps. Thanks again.

Wayne Heermans

(in reply to Joel Billings)

Post #: 3

RE: Black screen after start - 6/24/2008 4:11:51 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Sounds like something is getting set wrong in the preferences if it loads up full screen. I don't see a major problem in your DxDiag, your sound drivers are a little older but shouldn't be a problem.

If you reinstall and run it in windowed mode without switching to full screen, does it keep working?

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to waynenh57)

Post #: 4

RE: Black screen after start - 6/24/2008 4:15:52 PM

waynenh57

Posts: 45
Joined: 12/24/2006
Status: offline

I think I fixed My problem.
I had changed the 3d settings on
my video card control panel
from "let the program control 3d settings' to
"let me control 3d settings". I went back
and changed it to "let the program control 3d settings"
and now it works ok.
Thanks for the help.

Wayne

(in reply to waynenh57)

Post #: 5

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All Forums >> [Current Games From Matrix.] >> [American Civil War] >> Gary Grigsby's War Between the States >> Tech Support >> Black screen after start

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