Serial Number suddenly a problem!

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All Forums >> [Current Games From Matrix.] >> [American Civil War] >> John Tiller's Battleground Series >> Serial Number suddenly a problem!

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Serial Number suddenly a problem! - 6/25/2008 12:01:55 PM

sab961

Posts: 2
Joined: 6/22/2008
Status: offline

I purchased Matrix Napoleonic Battles and Civil War Battlegrounds a few months ago. All good! Until today....

Now suddenly on startup I get an error message saying 'There is an error with your serial number. Please contact support @ matrixgames.com for assistance'. And I can't play...

What do I do?

Steve Brown

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sab961

Post #: 1

RE: Serial Number suddenly a problem! - 6/25/2008 12:08:14 PM

MilRevKo

Posts: 293
Joined: 11/8/2006
From: Main Line, PA
Status: offline

Give it another try and if it still dosen't work shoot them an email, they are always very helpful.

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Stultum est timere quod vitare non potes -Publilius Syrus

(in reply to sab961)

Post #: 2

RE: Serial Number suddenly a problem! - 6/25/2008 8:58:03 PM

Druswid

Posts: 9
Joined: 6/24/2008
Status: offline

So... does this mean then that somehow the serial numbers are actually checked online or something?

(in reply to sab961)

Post #: 3

RE: Serial Number suddenly a problem! - 6/25/2008 9:10:35 PM

Hertston

Posts: 3564
Joined: 8/17/2002
From: Cornwall, UK
Status: offline

quote:

ORIGINAL: Druswid
So... does this mean then that somehow the serial numbers are actually checked online or something?

No, there is no online check. Have you tried just re-installing?

(in reply to Druswid)

Post #: 4

RE: Serial Number suddenly a problem! - 6/26/2008 2:20:12 AM

Valkyrie

Posts: 109
Joined: 1/2/2008
From: Somewhere in Time
Status: offline

quote:

ORIGINAL: Hertston

quote:

ORIGINAL: Druswid
So... does this mean then that somehow the serial numbers are actually checked online or something?

No, there is no online check. Have you tried just re-installing?

Probably not relevant here, but doesn't Matrix invalidate certain serial numbers known to be pirated as part of their upgrade patches? Seems like I read that somewhere.

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Signature? Maybe someday over the rainbow.

(in reply to Hertston)

Post #: 5