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Support Response? - 8/2/2008 10:25:44 PM

PBI

Posts: 21
Joined: 2/10/2008
Status: offline

How long does it take to get a response from support? Is a month typical? Is there an email contact or is the ticketing system the only way to contact support?

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Post #: 1

RE: Support Response? - 8/3/2008 1:19:34 AM

sullafelix

Posts: 1520
Joined: 1/11/2005
Status: offline

Matrix is great on support and your instance is really not typical at all.

(in reply to PBI)

Post #: 2

RE: Support Response? - 8/3/2008 3:17:27 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

For official support, please contact us at support@matrixgames.com. 24 hours is the typical response time, with 48-72 hours possible on weekends/holidays or when were at conventions, which is not that often.

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to sullafelix)

Post #: 3

RE: Support Response? - 8/3/2008 3:46:04 PM

Gem35

Posts: 3420
Joined: 9/12/2004
From: Dallas, Texas
Status: offline

I'm still waiting for a response from support on a game I purchased(WPO).
I was asked to provide my adress and email and then would receive a link to re-download the game.
It's been over a week now and I'm still waiting.
In the meantime, i handed out some very private information and wonder what was done with it.

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(in reply to Erik Rutins)

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RE: Support Response? - 8/5/2008 3:37:34 PM

orwell

Posts: 43
Joined: 11/11/2007
Status: offline

quote:

ORIGINAL: Gem35

I'm still waiting for a response from support on a game I purchased(WPO).
I was asked to provide my adress and email and then would receive a link to re-download the game.
It's been over a week now and I'm still waiting.
In the meantime, i handed out some very private information and wonder what was done with it.

A nice new mustang. Which I promptly crashed at 10 miles an hour. Did great at 90 though!

(in reply to Gem35)

Post #: 5