Europe still not getting the box?

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All Forums >> [New Releases from Matrix Games] >> Close Combat Series >> Close Combat: Wacht am Rhein >> Europe still not getting the box?

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Europe still not getting the box? - 11/13/2008 1:20:55 AM

GS_Schimpf

Posts: 66
Joined: 3/21/2007
From: Germany
Status: offline

Hi Matrix Support Team.

I ordered CC:WaR (physical and download) on the 28th of October in the European store as I'm from Germany and if I take a look in my order status today, it still tells me "backordered".

Is there any reason for this delay? My creditcard got charged almost 2 weeks ago, already.

Could you please explain this to me?

Thanks in advance

Post #: 1

RE: Europe still not getting the box? - 11/13/2008 10:04:41 AM

Marc von Martial

Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline

I'll have support double check this.

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Post #: 2

RE: Europe still not getting the box? - 11/13/2008 1:58:56 PM

gunship

Posts: 2
Joined: 11/13/2008
Status: offline

same to me,essen germany here

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Post #: 3

RE: Europe still not getting the box? - 11/17/2008 1:35:04 PM

GS_Schimpf

Posts: 66
Joined: 3/21/2007
From: Germany
Status: offline

Any news about this?

Order status is still showing 'backordered' and 'shipment pending'....

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Post #: 4

RE: Europe still not getting the box? - 11/17/2008 7:19:16 PM

Andrew Williams

Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline

My info. is there is a warehouse problem with the manuals.

The Matrix people are working on getting the responsible parties back on their game.

There should only be a short delay.

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Post #: 5

RE: Europe still not getting the box? - 11/18/2008 8:55:19 PM

GS_Schimpf

Posts: 66
Joined: 3/21/2007
From: Germany
Status: offline

Thanks for the info. I just received an email telling me that it has just been sent to me.
Took some time, but nevermind....

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Post #: 6

RE: Europe still not getting the box? - 11/19/2008 10:41:39 AM

Marc von Martial

Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline

quote:

ORIGINAL: GS_Schimpf

Hi Matrix Support Team.

I ordered CC:WaR (physical and download) on the 28th of October in the European store as I'm from Germany and if I take a look in my order status today, it still tells me "backordered".

Is there any reason for this delay? My creditcard got charged almost 2 weeks ago, already.

Could you please explain this to me?

Thanks in advance

Orders are shipping now. The original stock of CCWAR in Europe's warehouse was almost sold out within 24 hours and we had to ship new stock to the EU warehouse.

Btw. GS_Schimpf, did you order digital + physical?

and ps.: Gru� an meinen alten Clan

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Marc von Martial
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Post #: 7

RE: Europe still not getting the box? - 11/19/2008 9:04:35 PM

GS_Schimpf

Posts: 66
Joined: 3/21/2007
From: Germany
Status: offline

Yes, I ordered the Combo package :D so it was no real problem as I could already play the game.

Werde die Gr�sse gerne ausrichten, Ex-GS_Marcks ;)

Lass doch mal was im Forum h�ren: www.germansoldiers.com
W�rde einige der alten Kameraden sicher freuen!

(in reply to Marc von Martial)

Post #: 8