JD Walter
Posts: 235
Joined: 6/20/2003
From: Out of the Silent Planet
Status: offline
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Gentlemen,
Some time ago (a few years at least) I signed up with the Matrix Members Club to receive patches, etc. on the titles I had purchased. It has been some time since I've used the service.
Recently, I wanted to download a beta patch for C:EAW and check out the improvements to the game.
But I encountered the following problem:
1. When logging in, I receive an error message and am informed my password is wrong. (This is incorrect; my password has never changed, and still works fine for entering the forums.)
2. When requesting an e-mail message via the "Forgot Password" option, I receive an error message and am informed there is no such e-mail address on file as the one I entered. (This also is incorrect; my e-mail address remains the same as when I originally registered for the club, and still works fine for receiving correspondence from friends on the forums.)
3. When attempting to re-register, I receive an error message and am told my user-name (Def Zep) is currently in effect.
It seems the Club has my original registration on file somewhere, but has lost either my password or my e-mail address, or both, and thus I can't log-in.
Is there some way this can be corrected, and I can begin using the Members Club again?
Thank you! :)
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