RE: Digital River

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RE: Digital River - 1/15/2009 10:01:33 AM

L�tzow

Posts: 1517
Joined: 7/22/2008
From: Germany
Status: offline

quote:

ORIGINAL: Erik Rutins

quote:

ORIGINAL: L�tzow
Are there any results from tracking as yet ?

Yes, sorry. The second copy was in fact shipped to your old address (DR's mistake). A third copy went out next week to the correct new address (where the first one went too). It's being tracked, let me know when it arrives please. It should be there this week.

It actually arrived. Invoice was from 01/09/2009.

Thank you for your efforts, Erik.

(in reply to Erik Rutins)

Post #: 31

RE: Digital River - 1/15/2009 1:27:45 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

About time, thanks - glad you've finally got it.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to L�tzow)

Post #: 32

RE: Digital River - 1/29/2009 8:02:44 PM

Mobeer

Posts: 662
Joined: 1/17/2007
Status: offline

It's a minor irritation, but why do Digital River include customer support details on the invoice included with the disks, then when contacted say that they cannot offer customer support and please contact Matrix Games?

(in reply to Erik Rutins)

Post #: 33

RE: Digital River - 1/29/2009 8:14:18 PM

Eastern

Posts: 40
Joined: 11/17/2007
From: Flanders , Belgium
Status: offline

Because Digital River, without the support of Erik Rutins from Matrix, is worth nothing

(in reply to Mobeer)

Post #: 34

RE: Digital River - 2/14/2009 4:47:04 PM

Eastern

Posts: 40
Joined: 11/17/2007
From: Flanders , Belgium
Status: offline

Yeah , Erik , you are not alone as company with Digital River troubles, I ordered 2 games from Strategy First , they are -or should be- delivered by Digital !! They send me the shipping date of 16 januari, we are now almost a month further, still no games !! After two complaints to Strategy, Digital send me the answer , they estimate a European postal delivery time about 4 till 6 weeks !!!!!!!! What kind of nonsens is this !! And with Strategy First there is no Erik Rutins to put things on track.