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RE: Physical Shipment Status - 8/8/2009 7:00:23 PM   
dorjun driver


Posts: 641
Joined: 4/20/2006
From: Port Townsend: hex 210,51
Status: offline 		V22 Osprey,

Please accept my apologies.  My remarks were entirely uncalled fore.  As Erik points out, this forum is not the place for the kind of behavior I exhibited.  No place is, for that matter.  Again, my apologies to both you and the rest of the WitP community.

Doug


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(in reply to AlanBernardo)
Post #: 271
RE: Physical Shipment Status - 8/8/2009 7:46:31 PM   
AlanBernardo

 

Posts: 200
Joined: 12/8/2007
From: Ohio
Status: offline
quote:

ORIGINAL: dorjun driver

V22 Osprey,

Please accept my apologies.  My remarks were entirely uncalled fore.  As Erik points out, this forum is not the place for the kind of behavior I exhibited.  No place is, for that matter.  Again, my apologies to both you and the rest of the WitP community.

Doug




Have you entered in your local Spelling Bee contest this year?

Just joshin'. No one seriously takes all this stuff seriously. I think you do pretty well. I know a lot of adults who are ten times worse, and they have decades of experience.

I'm sure WitP AE will ship to me sometime this week, and I'll receive it either late next week or the following week.

Enjoy the rest of your summer,


Alan

(in reply to dorjun driver)
Post #: 272
RE: Physical Shipment Status - 8/8/2009 9:53:49 PM   
V22 Osprey


Posts: 1593
Joined: 4/8/2008
From: Corona, CA
Status: offline 		Yea I apologize too.

Thanks Erik for keeping us inform on the issue.

Now, lets call it a day and move on.

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(in reply to AlanBernardo)
Post #: 273
RE: Physical Shipment Status - 8/8/2009 10:37:37 PM   
Oliver Heindorf


Posts: 1911
Joined: 5/1/2002
From: Hamburg/Deutschland
Status: offline 		so far :

has any one received the pysical shipment in continental europe yet delivered my standard mail ?

I dont

but heck, anyway, real life caught the action, we had 5 hours paintball at neo paintball north of hamburg..... http://www.neon-paintball.de/

what a ton of fun. I love it.

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Post #: 274
RE: Physical Shipment Status - 8/8/2009 10:46:36 PM   
marioa

 

Posts: 38
Joined: 1/7/2007
Status: offline 		My physical boxed copy was ordered am 28/07,completed order and shipped am 04/08,not yet arrived in Italy.
Regards
marioa

(in reply to Oliver Heindorf)
Post #: 275
RE: Physical Shipment Status - 8/8/2009 11:11:45 PM   
Fletcher


Posts: 3386
Joined: 10/26/2006
From: Jerez, Spain, EU
Status: offline 		I am awaiting too my physical copy... I think we must have some patience :)
Best wishes


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Post #: 276
RE: Physical Shipment Status - 8/9/2009 3:37:20 AM   
BigDuke66


Posts: 2013
Joined: 2/1/2001
From: Terra
Status: offline 		At least the Release wasn't delayed at the last moment.
That's what happened to HOI3 and someone is really pissed about it:
http://www.youtube.com/watch?v=-P_0Rv4O4cU

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(in reply to Fletcher)
Post #: 277
RE: Physical Shipment Status - 8/9/2009 10:49:47 AM   
ool


Posts: 470
Joined: 12/25/2007
From: Ottawa, Canada
Status: offline 		Hilarious. It has a creativeness only a truly warped mind could conceive!

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Post #: 278
RE: Physical Shipment Status - 8/9/2009 12:36:08 PM   
Lützow


Posts: 1517
Joined: 7/22/2008
From: Germany
Status: offline
quote:

ORIGINAL: Oliver Heindorf

so far :

has any one received the pysical shipment in continental europe yet delivered my standard mail ?

I dont

but heck, anyway, real life caught the action, we had 5 hours paintball at neo paintball north of hamburg..... http://www.neon-paintball.de/

what a ton of fun. I love it.


Not yet, but DR mailed me that my shipment got dispatched on past tuesday. I'm not in a hurry anyway, as I will merely control the condition of CD / manual and shelve the box afterwards.

(in reply to Oliver Heindorf)
Post #: 279
RE: Physical Shipment Status - 8/9/2009 12:51:36 PM   
Joseph_Nevsky


Posts: 46
Joined: 7/28/2009
From: Spain
Status: offline
quote:

ORIGINAL: Oliver Heindorf

"...so far :

has any one received the pysical shipment in continental europe yet delivered my standard mail ?

I dont ..."


I ordered this game (digital and physical copy) on 28th July; made the bank transfer on 29th July; then I received an e-Mail informing that purchase date was on 1st August. Later, I received another e-Mail confirming shipping date of physical copy was on 4th August.

I´m living in Spain, and Erik Rutins told me that they ship to Spain from UK warehouse. But some people who bought directly from Matrix Games before are telling me that the game will arrive at home in 2 weeks (so, it´ll arrive on around 18th Agust).

I´m not in a hurry anyway, but I think it´s too much (2 weeks!) for sending from UK to Spain. Anyway, maybe we have to bear in mind that I chose normal post service (now I´m regretful for that), people are in Summer holidays, etcetera...

Same as Fletcher: we must have some patience, and wait for everything arrive fine... (no choice...).

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Post #: 280
RE: Physical Shipment Status - 8/9/2009 1:20:56 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Once our warehouse ships it, it's out of our control. If you chose the normal post service, then you are unfortunately at the mercy of your postal service and we can't check on the status because normal post is not trackable.

By default, we generally set the shipping at the least expensive trackable shipping option as we find that (usually) it's faster and being trackable results in fewer lost shipments and higher customer satisfaction because both we and you always know where the package is. We do offer the normal postal option to customers who want the least shipping expense, but we have definitely seen varying results depending on the local postal service, including long shipment times and even lost packages (though these are fortunately rare).

So if it's important to get the physical copy quickly once it ships, please use one of the trackable (like UPS) options.

Regards,

- Erik

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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to Joseph_Nevsky)
Post #: 281
RE: Physical Shipment Status - 8/9/2009 1:42:42 PM   
Sardaukar


Posts: 9847
Joined: 11/28/2001
From: Finland/Israel
Status: offline 		Well, Malta Post tried to deliver my game yesterday, but I was at work. So I'll get it tomorrow.  BTW, thanks for great support, Erik!

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(in reply to Erik Rutins)
Post #: 282
RE: Physical Shipment Status - 8/10/2009 3:20:31 AM   
joe chod


Posts: 13
Joined: 7/28/2009
Status: offline 		Erik,
I thank you for your aggressive follow up and tireless efforts but do yourself a favor and we won't mind..........take some time off on the weekends.  I know your probably checking from home but, All work and no play makes Nimitz a dull boy........or something like that.

Joe

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Post #: 283
RE: Physical Shipment Status - 8/10/2009 10:35:21 AM   
Joseph_Nevsky


Posts: 46
Joined: 7/28/2009
From: Spain
Status: offline
quote:

ORIGINAL: Erik Rutins

Once our warehouse ships it, it's out of our control. If you chose the normal post service, then you are unfortunately at the mercy of your postal service and we can't check on the status because normal post is not trackable.

By default, we generally set the shipping at the least expensive trackable shipping option as we find that (usually) it's faster and being trackable results in fewer lost shipments and higher customer satisfaction because both we and you always know where the package is. We do offer the normal postal option to customers who want the least shipping expense, but we have definitely seen varying results depending on the local postal service, including long shipment times and even lost packages (though these are fortunately rare).

So if it's important to get the physical copy quickly once it ships, please use one of the trackable (like UPS) options.

Regards,

- Erik

Well, in my case it is not important to get the physical copy quickly. I just want the physical copy with its manual in good conditions, that´s all

If you make an order from Spain (I don´t know the rest of European countries), by default the shipping method is set on "International Post Service". It was my fault because I didn´t focus in this detail (probably because it´s first time I buy directly from Matrix Games?). If I had notice this, then I would had chosen "International Express Service" (I´m checking now and it´s only 10 euros more).

But anyway, that´s preterite!

So, let´s have some patience then... (no choice...).

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Post #: 284
RE: Physical Shipment Status - 8/10/2009 11:49:09 AM   
Apollo11


Posts: 24082
Joined: 6/7/2001
From: Zagreb, Croatia
Status: offline 		Hi all,

I just got my physical version!


It was quite quick since I choose regular snail mail from UK...


Leo "Apollo11"


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(in reply to Joseph_Nevsky)
Post #: 285
RE: Physical Shipment Status - 8/10/2009 3:26:46 PM   
Bliztk


Posts: 779
Joined: 4/24/2002
From: Electronic City
Status: offline 		Got mine here in Spain. Ordered the day of release. Going to pickup it right now


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Post #: 286
RE: Physical Shipment Status - 8/10/2009 8:41:30 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		A LOT of orders are being picked, packed and shipped from the US warehouse today. If you haven't had a shipping notification yet, there should be a slew of them coming at the end of the day. Check in at www.findmyorder.com tonight if you haven't seen an e-mail that your order has shipped.

We may not get every last back-order out today due to the volume, but any left over will ship out tomorrow, the warehouse tells me it won't take them beyond tomorrow to clear the entire back-order queue. So given normal shipping, hopefully everyone who was waiting on an order from us will receive their copy this week.

Regards,

- Erik

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CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to Bliztk)
Post #: 287
RE: Physical Shipment Status - 8/10/2009 8:48:37 PM   
V22 Osprey


Posts: 1593
Joined: 4/8/2008
From: Corona, CA
Status: offline 		What about shipments to resellers like NWS?

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(in reply to Erik Rutins)
Post #: 288
RE: Physical Shipment Status - 8/10/2009 8:51:30 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		NWS placed their order with us today as soon as it was available, we normally guarantee shipment within 2 days, but with the warehouse all over WITP AE right now, I expect their order will ship out tomorrow.

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to V22 Osprey)
Post #: 289
RE: Physical Shipment Status - 8/10/2009 8:59:29 PM   
marioa

 

Posts: 38
Joined: 1/7/2007
Status: offline 		I got my physical copy today. The package is in perfect order with the very good manual.
Now its time to read the manual and learn a complete new game.
Thanks for the effort Matrix Games.
Regards
marioa

(in reply to Erik Rutins)
Post #: 290
RE: Physical Shipment Status - 8/10/2009 9:01:24 PM   
V22 Osprey


Posts: 1593
Joined: 4/8/2008
From: Corona, CA
Status: offline
quote:

ORIGINAL: Erik Rutins

NWS placed their order with us today as soon as it was available, we normally guarantee shipment within 2 days, but with the warehouse all over WITP AE right now, I expect their order will ship out tomorrow.


Thank God, this means I should have this game by next week.Which still give me plenty of vacation time left.....thank you.

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Post #: 291
RE: Physical Shipment Status - 8/10/2009 10:26:54 PM   
LarryP


Posts: 3783
Joined: 5/15/2005
From: Carson City, NV
Status: offline 		findmyorder.com did not even have a copy of my order, and I bought AE on 7-27-09. I'm still waiting for the physical copy...

EDIT: Now it shows up and it's back ordered. Two weeks.

< Message edited by LarryP -- 8/10/2009 10:31:18 PM >

(in reply to Erik Rutins)
Post #: 292
RE: Physical Shipment Status - 8/10/2009 10:49:30 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Larry,

I would think it would have shipped out today, maybe it hasn't been updated yet status-wise? In any case, if you e-mail me your order number, I'll check on it here as well.

Regards,

- Erik

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to LarryP)
Post #: 293
RE: Physical Shipment Status - 8/11/2009 12:38:16 AM   
T Rav

 

Posts: 387
Joined: 5/29/2004
Status: offline 		Erik,

Physical shipment confirmation today, as you predicted, and I hoped. I've been playing on the downloaded version and refering to the manual on the PC so I look forward to just referencing the manual directly. You guys have done very well.

Thanks,
T Rav

(in reply to Erik Rutins)
Post #: 294
RE: Physical Shipment Status - 8/11/2009 2:28:14 AM   
bilbow


Posts: 741
Joined: 8/22/2002
From: Concord NH
Status: offline 		Got my ship notification this evening

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(in reply to Erik Rutins)
Post #: 295
RE: Physical Shipment Status - 8/11/2009 2:34:25 AM   
Johnus

 

Posts: 615
Joined: 5/23/2002
Status: offline 		I have not gotten an email confirming shipment. Did all domestic orders go out today ??

P.S. No answer necessary. I just saw Erik's last post above. Thanks.

< Message edited by Johnnie -- 8/11/2009 2:36:21 AM >

(in reply to bilbow)
Post #: 296
RE: Physical Shipment Status - 8/11/2009 3:08:36 AM   
Kull


Posts: 2625
Joined: 7/3/2007
From: El Paso, TX
Status: offline
quote:

ORIGINAL: Erik Rutins

A LOT of orders are being picked, packed and shipped from the US warehouse today. If you haven't had a shipping notification yet, there should be a slew of them coming at the end of the day. Check in at www.findmyorder.com tonight if you haven't seen an e-mail that your order has shipped.

We may not get every last back-order out today due to the volume, but any left over will ship out tomorrow, the warehouse tells me it won't take them beyond tomorrow to clear the entire back-order queue. So given normal shipping, hopefully everyone who was waiting on an order from us will receive their copy this week.

Regards,

- Erik


Thanks Erik. On one level I'm glad to hear the warehouse can clear out the backorders in two days. On the other hand it would have been kinda cool if the sales volume made it 5 or 7! The Matrix/Henderson team deserves that.

(in reply to Erik Rutins)
Post #: 297
RE: Physical Shipment Status - 8/11/2009 4:29:51 AM   
grraven2004


Posts: 273
Joined: 3/4/2004
From: Cuyahoga Falls OH
Status: offline
quote:

ORIGINAL: Kull

quote:

ORIGINAL: Erik Rutins

A LOT of orders are being picked, packed and shipped from the US warehouse today. If you haven't had a shipping notification yet, there should be a slew of them coming at the end of the day. Check in at www.findmyorder.com tonight if you haven't seen an e-mail that your order has shipped.

We may not get every last back-order out today due to the volume, but any left over will ship out tomorrow, the warehouse tells me it won't take them beyond tomorrow to clear the entire back-order queue. So given normal shipping, hopefully everyone who was waiting on an order from us will receive their copy this week.

Regards,

- Erik


Thanks Erik. On one level I'm glad to hear the warehouse can clear out the backorders in two days. On the other hand it would have been kinda cool if the sales volume made it 5 or 7! The Matrix/Henderson team deserves that.


Kull,

I agree with you. I didn't order until Thursday of release week. and I got my notice Friday that my game was shipped. Was thinking it would be today at the earliest. I hope that they do sell a ton of this game.

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(in reply to Kull)
Post #: 298
RE: Physical Shipment Status - 8/11/2009 5:14:58 AM   
AlanBernardo

 

Posts: 200
Joined: 12/8/2007
From: Ohio
Status: offline
quote:

ORIGINAL: grraven2004


quote:

ORIGINAL: Kull

quote:

ORIGINAL: Erik Rutins

A LOT of orders are being picked, packed and shipped from the US warehouse today. If you haven't had a shipping notification yet, there should be a slew of them coming at the end of the day. Check in at www.findmyorder.com tonight if you haven't seen an e-mail that your order has shipped.

We may not get every last back-order out today due to the volume, but any left over will ship out tomorrow, the warehouse tells me it won't take them beyond tomorrow to clear the entire back-order queue. So given normal shipping, hopefully everyone who was waiting on an order from us will receive their copy this week.

Regards,

- Erik


Thanks Erik. On one level I'm glad to hear the warehouse can clear out the backorders in two days. On the other hand it would have been kinda cool if the sales volume made it 5 or 7! The Matrix/Henderson team deserves that.


Kull,

I agree with you. I didn't order until Thursday of release week. and I got my notice Friday that my game was shipped. Was thinking it would be today at the earliest. I hope that they do sell a ton of this game.



I ordered the day of release, on a Monday, and my status is showing my shipment is pending.

I guess that debunks the orders shipped according to how they were received theory.


Alan

(in reply to grraven2004)
Post #: 299
RE: Physical Shipment Status - 8/11/2009 5:56:35 AM   
Grotius


Posts: 5798
Joined: 10/18/2002
From: The Imperial Palace.
Status: offline 		Hmm, I haven't received my physical shipment, nor I have I received any e-mail. I tried findmyorder.com, and it couldn't find my order # from my credit card and e-mail address. I guess I didn't write down my order # when I bought AE. I bought it on release day, and I ordered both the physical shipment and the digital download (and two years of download insurance). I'm not sure what to do next.

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Post #: 300
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