re-download of BiN problems

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re-download of BiN problems - 8/11/2009 1:46:00 AM

Freedom205

Posts: 274
Joined: 12/4/2000
From: Michigan USA
Status: offline

I need to re-download BiN, and have my original order page that I printed out. On that page, there is no order number, just a note that the price would show on my credit card as a charge from "DR Matrix Games". Other games ordered from DR have an order number in that area. When I do a search for the order number by entering the credit card number and e-mail address my other games show up, but not BiN. I even found the original billing statement from my credit card company from 2005 that shows I paid for it. I e-mailed the support section of I believe DR over 1 week ago, and have not recieved an answer as to how I can obtain my order number so I can re-download. (btw, I do still havemy serial number)

Anyone have any ideas?

Post #: 1

RE: re-download of BiN problems - 8/11/2009 3:24:05 AM

wworld7

Posts: 1727
Joined: 2/25/2003
From: The Nutmeg State
Status: offline

Have you tried opening a ticket with the Matrix Help Desk?

_____________________________

Flipper

(in reply to Freedom205)

Post #: 2

RE: re-download of BiN problems - 8/11/2009 9:23:10 PM

GREAPER

Posts: 13
Joined: 4/20/2009
Status: offline

Sorry about your problem. My only advice is to not buy from matrix again. There support is very lacking. Take a quick look through the forums. You'll soon see how many people have been left hangin' by there so called support. I hope you find the answer to your problem. You can open as many tickets as you want. They will just ignore them.

(in reply to wworld7)

Post #: 3

RE: re-download of BiN problems - 8/11/2009 10:54:41 PM

Terl

Posts: 609
Joined: 6/1/2005
From: Charleston, WV
Status: offline

Have you tried this link Order status ? I have found that the find my order link through digital river is not as good as the one here on the Matrix site. I have redownloaded many times and have had great success with the link I gave you.

(in reply to GREAPER)

Post #: 4

RE: re-download of BiN problems - 8/12/2009 3:48:20 AM

Freedom205

Posts: 274
Joined: 12/4/2000
From: Michigan USA
Status: offline

Opened the first ticket on the 2nd of August, and another one on the 9th. (still no reply)

(in reply to Terl)

Post #: 5

RE: re-download of BiN problems - 8/12/2009 4:19:06 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Please e-mail me at erikr@matrixgames.com with your ticket IDs and I will investigate.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Freedom205)

Post #: 6

RE: re-download of BiN problems - 8/14/2009 10:30:58 PM

Freedom205

Posts: 274
Joined: 12/4/2000
From: Michigan USA
Status: offline

Erik stepped and took care of the problem (Thanks again Erik !) seems my ISP was the culprit filtering e-mails before they got to me thinking they were spam : /

(in reply to Erik Rutins)

Post #: 7