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Problem running under Vista 64... - 9/25/2009 5:28:45 PM   
Nemo121


Posts: 5821
Joined: 2/6/2004
Status: offline 		Hi, just looking for some advice re: getting this to work with Vista 64.

I have Vista 64 and a dual monitor setup - Samsung T220 and a Samsung 2233 ( the 3D version for FPSes etc ). Both screens have a native resolution of 1650 x 1050.

Anyways, when I first tried to start the game it gave me a DEP error which I fixed by making the BTR EXE one of the files which DEP had an exception for. Then when I tried to start it again it either wouldn't work and gave no error message or gave an error message that BTR wouldn't start because it "could not gain exclusive control" of the screen.

I tried setting the shortcut so that it would run in "windowed mode" but no joy there, no joy with compatibility modes either.

I also disabled my second monitor and tried running it on the 2233 both in 1650 x 1050 and 1024 x 768 modes but to no avail.

So, I don't think it is as simple as it being due to my setup being a dual monitor setup. Are we certain it will run under Vista 64?

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< Message edited by Nemo121 -- 9/25/2009 6:07:55 PM >
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RE: Problem running under Vista 64... - 9/25/2009 6:16:19 PM   
Hard Sarge


Posts: 22741
Joined: 10/1/2000
From: garfield hts ohio usa
Status: offline 		yes, it runs on my Vista 64 laptop

I will try to reinstall the last installer (but the one before that worked correctly)

I not the tech guy, so not sure what to tell you, but please post also in the tech section, to be sure Erik or somebody who knows what is what see's this



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(in reply to Nemo121)
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RE: Problem running under Vista 64... - 9/25/2009 6:19:31 PM   
Nemo121


Posts: 5821
Joined: 2/6/2004
Status: offline 		Thanks, and done.

(in reply to Hard Sarge)
Post #: 3
RE: Problem running under Vista 64... - 9/25/2009 11:40:13 PM   
killroyishere

 

Posts: 639
Joined: 4/23/2008
Status: offline 		Thanks for the headsup on the 64 vista systems. I was fixing to buy this but now I'm leary so will wait awhile to see the outcome.

(in reply to Nemo121)
Post #: 4
RE: Problem running under Vista 64... - 9/26/2009 5:10:19 AM   
smjex

 

Posts: 4
Joined: 1/1/2007
Status: offline 		It run fine on my Vista 64 laptop.

(in reply to killroyishere)
Post #: 5
RE: Problem running under Vista 64... - 9/26/2009 2:41:10 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		It worked fine on our Vista 64 test system as well.

Try resetting your video and audio drivers to defaults. Update both (especially audio, those are from 2008 on your system, which is old for Vista). Also try using DxDiag to turn down video and audio acceleration to see if that helps.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 6
RE: Problem running under Vista 64... - 9/26/2009 4:42:23 PM   
killroyishere

 

Posts: 639
Joined: 4/23/2008
Status: offline 		Uhg I thought the whole reason for making these remakes was so we didn't have to mess with settings/dosbox/etc? Now you're telling us we have to mess with DxDiag? video settings and audio? This was suppose to work with Vista out of the box.

(in reply to Erik Rutins)
Post #: 7
RE: Problem running under Vista 64... - 9/26/2009 4:48:46 PM   
Nemo121


Posts: 5821
Joined: 2/6/2004
Status: offline 		I've finally managed to get it working by ignoring the shortcut the game makes and using my own shortcut to get it running in a window ( 1024 x 768 ) on my 1650 x 1050 screen.

Obviously though it'd be rather pathetic to have to pay $50 to play a game in a window on my computer when I could play its predecessor in a window on my computer... Surely it must be possible to play this full-screen? When I try to get this to play full-screen on my computer it won't start.


< Message edited by Nemo121 -- 9/26/2009 5:00:30 PM >

(in reply to killroyishere)
Post #: 8
RE: Problem running under Vista 64... - 9/26/2009 6:10:19 PM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline 		The game runs fine on my Vista 64 desktop system with a NEC 30" monitor.

I think you are having a driver issue and not a OS compatibility issue.

(in reply to Nemo121)
Post #: 9
RE: Problem running under Vista 64... - 9/26/2009 6:47:01 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: killroyishere
Uhg I thought the whole reason for making these remakes was so we didn't have to mess with settings/dosbox/etc? Now you're telling us we have to mess with DxDiag? video settings and audio? This was suppose to work with Vista out of the box.


It does run fine on our Vista 64 systems out of the box. The suggestions are work-arounds for issues on some other systems that we expect will be addressed in-game with the first update.


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to killroyishere)
Post #: 10
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